Eclipse AI - 2026 Pricing, Features, Reviews & Alternatives

Eclipse AI is a cloud-based, generative AI-powered platform that aggregates and analyzes voice-of-customer (VoC) data across multiple channels and locations. Designed for multi-location businesses and franchise groups in retail, restaurant, hospitality, construction, and technology sectors, it consolidates feedback from online reviews (Google, Capterra, and others), NPS/CES/CSAT surveys, audio and video call recordings, chat logs, and support tickets into a single unified environment. Surveys can be created and distributed via email, web link, or website embed, and all incoming data is processed through AI-driven sentiment analysis, topic categorization, and theme extraction in real time. A REST API supports integration with existing workflow tools, and a dedicated onboarding specialist is provided for the first 30 days.

The platform delivers real-time analytics dashboards with customizable charts segmented by location, channel, or customer segment, giving CX, Customer Success, marketing, and product teams a granular view of customer sentiment at scale. Speech analytics capabilities extend analysis to voice channels, with AI-driven transcription, phrase detection, and sentiment scoring broken down by agent or client. An AI-powered Insight Assistant surfaces priority issues from large volumes of VoC data and pairs each generated insight with actionable sub-tasks to guide team execution. Kanban board integration supports task assignment, prioritization, and progress tracking, while real-time email alerts flag trends, red flags, and urgent issues as they emerge.

Eclipse AI also incorporates link analysis and data fusion for visualizing connections between entities, and automated OSINT for gathering data from public sources. Team collaboration is supported through shared investigations and reports. The platform targets organizations that manage customer feedback across multiple touchpoints and locations, grounding CX, product, and marketing decisions in verified customer data rather than assumptions. A 30-day free Professional trial is available with no onboarding fee.