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Eventbrite vs ThunderTix Comparison
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Overview
Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources...
Software that transforms the box office from chaos to calm. A single system for reserved seating and general admission, season...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
20
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
The seamless process of managing the events, seminars or webinars, is truly amazing and super quick. It manages to remove the hassles from the POV of the admin.
Ajesh S.
I love how easy it is to search for events, how easy it is to RSVP, and how everything is visible in your account (and is also sent to your email for extra ease).
What I like most about the Eventbrite platform is how user friendly it is to create the events and the ease for those purchasing to make their purchase.
Pros
Thundertix has been great to work with. The software responds to our needs and the ability to customise it to suit our needs and configurations is so helpful.
The service team is excellent; they’re always on hand to help and seem always seem happy to. You can customise tickets which is really handy and it’s totally controlled by us.
We love working with ThunderTix. ThunderTix has an amazing support system in place.
Cons
The event management UI was slow and awkward to use. I did have a couple of periods of site outage that caused me some pain.
The worst part is they froze our payouts without telling us, until one day we noticed the lack of deposits and logged into Eventbrite to find it.
The lack of customer service during the pandemic was frustrating. Also, the percentage Eventbrite takes for ticketed events is higher than other companies.
Cons
You seriously can not talk to anyone if you have a problem. I had to take it off my website because so many people called me having trouble actually completing purchases.
The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.
The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end.
Key features
- Total features57
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Attendance Management
- Attendee Management
- Attendee Segmentation
- Attendee Tracking
- Badge Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Class Registration
- Communication Management
- Concessions Management
- Conferences/Conventions
- Confirmation/Reminders
- Contact Management
- Credit Card Processing
- Customer Data Management
- Customer Database
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Drag & Drop
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Management
- Engagement Tracking
- Event Calendar
- Event Management
- Event Registration
- Event Scheduling
- Event Ticketing
- Event Tracking
- Exhibit/Vendor Management
- Financial Analysis
- Food & Beverage Management
- Group Registration
- Guest List Management
- Guest List Search
- Kiosk Ticketing
- Marketing Automation
- Mobile Access
- Mobile Ticketing
- Multi-Event
- Multi-Facility
- Multi-Location
- Online Booking
- Online Payments
- Online Registration
- Online Ticketing
- Onsite Registration
- Onsite Ticketing
- Payment Processing
- Point of Sale (POS)
- Print-at-Home
- Promotions Management
- QR Codes
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Refund Management
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Reserved Seating
- Sales Reports
- Season Tickets
- Seating Map
- Self Check-in/Check-out
- Social Media Integration
- Social Promotion
- Sponsorship Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Ticket Reservations
- Ticketing
- User Management
- Vendor Management
- Volunteer Management
- Wait List Management
- Website Management
- Weddings/Parties
- Total features92
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Attendance Management
- Attendee Management
- Attendee Segmentation
- Attendee Tracking
- Badge Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Class Registration
- Communication Management
- Concessions Management
- Conferences/Conventions
- Confirmation/Reminders
- Contact Management
- Credit Card Processing
- Customer Data Management
- Customer Database
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Drag & Drop
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Management
- Engagement Tracking
- Event Calendar
- Event Management
- Event Registration
- Event Scheduling
- Event Ticketing
- Event Tracking
- Exhibit/Vendor Management
- Financial Analysis
- Food & Beverage Management
- Group Registration
- Guest List Management
- Guest List Search
- Kiosk Ticketing
- Marketing Automation
- Mobile Access
- Mobile Ticketing
- Multi-Event
- Multi-Facility
- Multi-Location
- Online Booking
- Online Payments
- Online Registration
- Online Ticketing
- Onsite Registration
- Onsite Ticketing
- Payment Processing
- Point of Sale (POS)
- Print-at-Home
- Promotions Management
- QR Codes
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Refund Management
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Reserved Seating
- Sales Reports
- Season Tickets
- Seating Map
- Self Check-in/Check-out
- Social Media Integration
- Social Promotion
- Sponsorship Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Ticket Reservations
- Ticketing
- User Management
- Vendor Management
- Volunteer Management
- Wait List Management
- Website Management
- Weddings/Parties
Integrations
- Total integrations241
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations21
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
Alternatives
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User reviews that mention these apps
MR
Mitch R.
Religious Institutions, 11-50 employees
Used weekly for less than 6 months
Review source
Share this review:
I tried Eventbrite and hated that I could not talk to anyone. I switched to Thundertix and have appreciated the experience.
Pros
It does what it says it will do
Cons
No phone support for lower plans
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