GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Freshdesk vs Apptivo Comparison (2026)
Add to Compare
Compare similar apps
LiveAgent
4.7
Zendesk Suite
4.4
Salesforce Sales Cloud
4.4
Good recommendations?
Overview
Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation.
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3.4K
5
4
3
2
1
2K
1.2K
166
33
18
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.4
708
5
4
3
2
1
391
252
51
9
5
- Value for money
- Ease of use
- Features
- Customer support
78%
would recommend this appPros
“Freshdesk makes our customer support operations seamless with its wide range of features such as ticketing, knowledge base management, and command center capabilities, helping teams manage customer interactions more efficiently.”
MP
Manijith P.
Graphics Hardware Engineer
“Freshdesk helped the team manage customer inquiries and internal requests more efficiently through its structured ticketing system, automation features, and clear communication flow.”
JD
Johny D.
CSO and Helpdesk Global Lead
“I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools.”
CL
CH L.
Customer experience specialist
Pros
“It is very convenient to be in Apptivo and be able to pull up a chat with support real-time, with the ability to attach screenshots, and even have the support representative start a screen share to further investigate issues. If the representative is not able to answer my question, they create a ticket on my behalf for the team to follow up on.”
ML
Michele L.
Project Manager
“There are some auto-fill features that would help avoid duplicate data entry: i.e. business address for multiple employees/contacts.”
Brad L.
Principal/Owner
“It's the perfect addition for a solopreneur, allowing me to maintain financial control just as I help sales leaders implement impactful plans and strategies.”
Linda S.
Owner
Cons
“The interface feels cluttered and messy at times, and the workflows can be confusing and difficult to navigate, especially when managing different features and settings.”
KA
Kosana A.
QA Analyst
“Some advanced automations and setting up certain integrations can be a bit complex at first if you don't have a technical background.”
PG
Pablo G.
Customer Support
“When viewing the ticket, there does not appear to be enough opportunities for some information to be provided, like the friendly name of the company.”
Jesse Z.
Software Developer
Cons
“Sendinblue is primarily an email marketing platform, and its CRM capabilities may not be as robust or feature-rich as Apptivo's.”
TÜ
Taha Ü.
Civil Engineer
“The layout and flow is a bit outdated and sometimes the custom configuration needs tech support”
CB
Chris B.
manager
“I have found the online "chat" support to be hit and miss, with a lot of the agents not having much knowledge in helping solve the problem at hand. ”
MS
Marc S.
Director
- Vendor responds to reviews
- Last review20 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features104
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Notifications
- All-Employee Access
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Branding
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Call Scripting
- Campaign Management
- Chat/Messaging
- Client Management
- Co-Browsing
- Communication Management
- Communications Strategy Development
- Community Forums
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Deal Management
- Decision Making
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Email to Case
- Escalation Handling
- Feedback Collection
- For Financial Institutions
- For Insurance Industry
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Help Desk
- Inbound Identification
- Independent Decision Making
- Insurance Management
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Chat Integration
- Internal Discussion
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Lead Segmentation
- Live Chat
- Macros
- Marketing Automation
- Mentions
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-step Planning
- Multilingual Support
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- Open Listening
- Opportunity Management
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Pipeline Management
- Pipeline Reports
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Quotes/Estimates
- Real-Time Chat
- Referral Tracking
- Regulatory Compliance
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Seamless Escalation
- Search
- Search/Filter
- Searchable Articles
- Segmentation
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social
- Social Media Integration
- Support Ticket Management
- Supporting Documents
- Surveys
- Tagging System
- Targeted Emails
- Task Execution
- Task Management
- Team Inbox
- Templates
- Territory Management
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Voice
- Workflow
- Workflow Management
- Workflow Optimization
- Workflows
- Total features77
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Notifications
- All-Employee Access
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Branding
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Call Scripting
- Campaign Management
- Chat/Messaging
- Client Management
- Co-Browsing
- Communication Management
- Communications Strategy Development
- Community Forums
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Deal Management
- Decision Making
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Email to Case
- Escalation Handling
- Feedback Collection
- For Financial Institutions
- For Insurance Industry
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Help Desk
- Inbound Identification
- Independent Decision Making
- Insurance Management
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Chat Integration
- Internal Discussion
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Lead Segmentation
- Live Chat
- Macros
- Marketing Automation
- Mentions
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-step Planning
- Multilingual Support
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- Open Listening
- Opportunity Management
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Pipeline Management
- Pipeline Reports
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Quotes/Estimates
- Real-Time Chat
- Referral Tracking
- Regulatory Compliance
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Seamless Escalation
- Search
- Search/Filter
- Searchable Articles
- Segmentation
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social
- Social Media Integration
- Support Ticket Management
- Supporting Documents
- Surveys
- Tagging System
- Targeted Emails
- Task Execution
- Task Management
- Team Inbox
- Templates
- Territory Management
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Voice
- Workflow
- Workflow Management
- Workflow Optimization
- Workflows
Integrations
- Total integrations41
- Airtable
- Asana
- Asterisk
- Bitrix24
- Calendly
- Chargebee
- Claris FileMaker
- ClickUp
- CloudTalk
- Dropbox
- Freshcaller
- Freshchat
- Gainsight Customer Success
- GitHub
- Gmail
- Google Calendar
- Google Contacts
- Google Drive
- Google Forms
- Google Maps
- Google Workspace
- Harvest
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Linear
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Okta
- OneDrive
- Operations Hub
- PDQ Deploy & Inventory
- PayPal
- Planhat
- QuickBooks Online Advanced
- RingCentral Engage Voice
- STORIS
- Salesforce Service Cloud
- Shopify
- Slack
- SparkTG VCC
- Stripe
- SurveySparrow
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- WordPress
- Xero
- Zapier
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- authorize.net
- monday CRM
- Total integrations21
- Airtable
- Asana
- Asterisk
- Bitrix24
- Calendly
- Chargebee
- Claris FileMaker
- ClickUp
- CloudTalk
- Dropbox
- Freshcaller
- Freshchat
- Gainsight Customer Success
- GitHub
- Gmail
- Google Calendar
- Google Contacts
- Google Drive
- Google Forms
- Google Maps
- Google Workspace
- Harvest
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Linear
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Okta
- OneDrive
- Operations Hub
- PDQ Deploy & Inventory
- PayPal
- Planhat
- QuickBooks Online Advanced
- RingCentral Engage Voice
- STORIS
- Salesforce Service Cloud
- Shopify
- Slack
- SparkTG VCC
- Stripe
- SurveySparrow
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- WordPress
- Xero
- Zapier
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- authorize.net
- monday CRM
Alternatives
Explore similar apps
