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Freshdesk vs TOPdesk Comparison (2026)
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Good recommendations?
Overview
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, c...
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3.4K
5
4
3
2
1
2K
1.2K
166
33
18
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.4
111
5
4
3
2
1
53
49
8
1
0
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface.”
AC
Amarnath C.
Senior software engineer
“Freshdesk makes our customer support operations seamless with its wide range of features such as ticketing, knowledge base management, and command center capabilities, helping teams manage customer interactions more efficiently.”
MP
Manijith P.
Graphics Hardware Engineer
“Freshdesk helped the team manage customer inquiries and internal requests more efficiently through its structured ticketing system, automation features, and clear communication flow.”
JD
Johny D.
CSO and Helpdesk Global Lead
Pros
“this is a good GUI for non-technical staff to use for logging tickets and such.”
Peter B.
vCISO
“TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues.”
WB
Will B.
University Centre Deputy Director
“some competitors also do this but some provide you all functionalityy”
Peter B.
vCISO
Cons
“The interface feels cluttered and messy at times, and the workflows can be confusing and difficult to navigate, especially when managing different features and settings.”
KA
Kosana A.
QA Analyst
“It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change.”
FW
Fiodas W.
CS Manager
“Some advanced automations and setting up certain integrations can be a bit complex at first if you don't have a technical background.”
PG
Pablo G.
Customer Support
Cons
“The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter.”
WB
Will B.
University Centre Deputy Director
“The downside to the complexity is that it is somewhat unappealing to look at and use.”
WB
Will B.
University Centre Deputy Director
“That features to connect topdesk with azure are not standard”
Sd
Sander d.
Service Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review6 months ago
Key features
- Total features104
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- All-Employee Access
- Approval Process Control
- Artificial Intelligence
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Branding
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Scripting
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communications Strategy Development
- Community Forums
- Compliance Management
- Configuration Management
- Contextual Engagement
- Contextual Response Generation
- Contract/License Management
- Conversation Archiving
- Corrective and Preventive Actions (CAPA)
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Interaction Automation
- Customer Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Making
- Disaster Recovery
- Document Processing
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Equipment Maintenance
- Equipment Management
- Escalation Handling
- Event Triggered Actions
- Facility Asset Management
- Feedback Collection
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Help Desk
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Inbound Identification
- Incident Management
- Incident Reporting
- Independent Decision Making
- Inspection Management
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Lead Development
- License Management
- Live Chat
- Macros
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mentions
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Location
- Multi-step Planning
- Multilingual Support
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- On Call Scheduling
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Management
- Problem Solving
- Project Management
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Regulatory Compliance
- Release Management
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Seamless Escalation
- Search
- Search/Filter
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supporting Documents
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Execution
- Task Management
- Task Progress Tracking
- Team Inbox
- Technician Management
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Visitor Management
- Voice
- Widgets
- Work Order Management
- Workflow
- Workflow Management
- Workflow Optimization
- Workflows
- Total features139
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- All-Employee Access
- Approval Process Control
- Artificial Intelligence
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Branding
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Scripting
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communications Strategy Development
- Community Forums
- Compliance Management
- Configuration Management
- Contextual Engagement
- Contextual Response Generation
- Contract/License Management
- Conversation Archiving
- Corrective and Preventive Actions (CAPA)
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Interaction Automation
- Customer Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Making
- Disaster Recovery
- Document Processing
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Equipment Maintenance
- Equipment Management
- Escalation Handling
- Event Triggered Actions
- Facility Asset Management
- Feedback Collection
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Help Desk
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Inbound Identification
- Incident Management
- Incident Reporting
- Independent Decision Making
- Inspection Management
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Lead Development
- License Management
- Live Chat
- Macros
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mentions
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Location
- Multi-step Planning
- Multilingual Support
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- On Call Scheduling
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Management
- Problem Solving
- Project Management
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Regulatory Compliance
- Release Management
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Seamless Escalation
- Search
- Search/Filter
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supporting Documents
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Execution
- Task Management
- Task Progress Tracking
- Team Inbox
- Technician Management
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Visitor Management
- Voice
- Widgets
- Work Order Management
- Workflow
- Workflow Management
- Workflow Optimization
- Workflows
Integrations
- Total integrations40
- AFAS Software
- Airtable
- Asana
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- Bitrix24
- Calendly
- Chargebee
- Chatbot
- Claris FileMaker
- ClickUp
- Clicksign
- CloudTalk
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshcaller
- Freshchat
- Freshdesk
- GitHub
- Harvest
- HubSpot CRM
- IBI-aws
- Insocial
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Lansweeper
- Linear
- ManageEngine OpManager
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- MightyCall
- N-central
- Okta
- OneLogin
- PDQ Deploy & Inventory
- Planhat
- Qlik Sense
- STORIS
- Salesforce Service Cloud
- Saysimple
- Shopify
- Slack
- Snow License Manager
- SparkTG VCC
- Splunk Enterprise
- SurveySparrow
- TeamViewer ONE
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- Versio.io
- WISH
- WordPress
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- iFinder
- ilert
- monday CRM
- Total integrations41
- AFAS Software
- Airtable
- Asana
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- Bitrix24
- Calendly
- Chargebee
- Chatbot
- Claris FileMaker
- ClickUp
- Clicksign
- CloudTalk
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshcaller
- Freshchat
- Freshdesk
- GitHub
- Harvest
- HubSpot CRM
- IBI-aws
- Insocial
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Lansweeper
- Linear
- ManageEngine OpManager
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- MightyCall
- N-central
- Okta
- OneLogin
- PDQ Deploy & Inventory
- Planhat
- Qlik Sense
- STORIS
- Salesforce Service Cloud
- Saysimple
- Shopify
- Slack
- Snow License Manager
- SparkTG VCC
- Splunk Enterprise
- SurveySparrow
- TeamViewer ONE
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- Versio.io
- WISH
- WordPress
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- iFinder
- ilert
- monday CRM
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