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Freshdesk vs Zoho SalesIQ Comparison (2026)
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Good recommendations?
Freshdesk
4.5
(3.4K)5
2K
4
1.2K
3
166
2
33
1
18
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zoho SalesIQ
4.4
(98)5
58
4
27
3
11
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA ...
Live chat software to increase sales and improve customer service. Engage in real time and send targeted messages to your prospects and customers.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3.4K
5
4
3
2
1
2K
1.2K
166
33
18
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.4
98
5
4
3
2
1
58
27
11
1
1
- Value for money
- Ease of use
- Features
- Customer support
70%
would recommend this appPros
“Freshdesk makes our customer support operations seamless with its wide range of features such as ticketing, knowledge base management, and command center capabilities, helping teams manage customer interactions more efficiently.”
MP
Manijith P.
Graphics Hardware Engineer
“Freshdesk helped the team manage customer inquiries and internal requests more efficiently through its structured ticketing system, automation features, and clear communication flow.”
JD
Johny D.
CSO and Helpdesk Global Lead
“I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools.”
CL
CH L.
Customer experience specialist
Pros
“The ability to connect and manage all my chats from different social media channels in one platfom is awesome!”
Sarp O.
Founding Consultant
“Excelent Live chat, Chatbot, Visitor tracking excelent feature.”
DC
Divaldo C.
CEO
“Proactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.”
ST
Sandra T.
Consultant
Cons
“The interface feels cluttered and messy at times, and the workflows can be confusing and difficult to navigate, especially when managing different features and settings.”
KA
Kosana A.
QA Analyst
“Some advanced automations and setting up certain integrations can be a bit complex at first if you don't have a technical background.”
PG
Pablo G.
Customer Support
“When viewing the ticket, there does not appear to be enough opportunities for some information to be provided, like the friendly name of the company.”
Jesse Z.
Software Developer
Cons
“As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.”
DC
Divaldo C.
CEO
“Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side.”
EH
Ed H.
Studio Owner
“Next, live chat may mess up the names in CRM for the recognized leads/contacts.”
EH
Ed H.
Studio Owner
- Vendor responds to reviews
- Last review14 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features104
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Notifications
- All-Employee Access
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior Tracking
- Branding
- CRM
- Call Scripting
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Communication Management
- Communications Strategy Development
- Community Forums
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Conversion Tracking
- Create Content
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Data Blending
- Data Import/Export
- Data Visualization
- Decision Making
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Tracking
- Email to Case
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- For Sales Teams/Organizations
- For Sales/Marketing
- For Websites
- Geotargeting
- Help Desk
- Inbound Identification
- Independent Decision Making
- Integration into Third Party Applications
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Knowledge Base
- Knowledge Base Utilization
- Language Detection
- Lead Capture
- Lead Development
- Lead Qualification
- Live Chat
- Macros
- Meeting Management
- Mentions
- Mobile Access
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multilingual Support
- Natural Language Interaction
- Natural Language Processing
- Notes
- Notifications
- Omnichannel
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Pre-Configured Bot
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Query Suggestions
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Supporting Documents
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Execution
- Team Inbox
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Voice
- Widgets
- Workflow
- Workflow Optimization
- Workflows
- Total features82
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Notifications
- All-Employee Access
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior Tracking
- Branding
- CRM
- Call Scripting
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Communication Management
- Communications Strategy Development
- Community Forums
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Conversion Tracking
- Create Content
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Data Blending
- Data Import/Export
- Data Visualization
- Decision Making
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Tracking
- Email to Case
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- For Sales Teams/Organizations
- For Sales/Marketing
- For Websites
- Geotargeting
- Help Desk
- Inbound Identification
- Independent Decision Making
- Integration into Third Party Applications
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Knowledge Base
- Knowledge Base Utilization
- Language Detection
- Lead Capture
- Lead Development
- Lead Qualification
- Live Chat
- Macros
- Meeting Management
- Mentions
- Mobile Access
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multilingual Support
- Natural Language Interaction
- Natural Language Processing
- Notes
- Notifications
- Omnichannel
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Pre-Configured Bot
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Query Suggestions
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Supporting Documents
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Execution
- Team Inbox
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Voice
- Widgets
- Workflow
- Workflow Optimization
- Workflows
Integrations
- Total integrations42
- AWeber
- ActiveCampaign
- Airtable
- Asana
- BigCommerce
- Bitrix24
- CS-Cart Store Builder
- Calendly
- Campaign Monitor by Marigold
- Chargebee
- Claris FileMaker
- ClickUp
- Clicky
- CloudTalk
- CoreCommerce
- Drupal
- Freshcaller
- Freshchat
- Gainsight Customer Success
- GetResponse
- GitHub
- Google Analytics 360
- Google Workspace
- HappyFox Help Desk
- Harvest
- HubSpot Agent Hub
- HubSpot Marketing Hub
- Intuit Mailchimp Email Marketing
- Jimdo
- Jira
- Joomla
- Jotform
- Kissmetrics
- Leadberry
- Linear
- Mad Mimi
- Matomo
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Mixpanel
- Okta
- PDQ Deploy & Inventory
- Pinnacle Cart
- Piwik PRO
- Planhat
- PrestaShop
- STORIS
- Salesforce Nonprofit Cloud
- Salesforce Service Cloud
- Shift4Shop
- Shopify
- Slack
- SparkTG VCC
- Squarespace
- SurveySparrow
- TeamSupport
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unbounce
- Unicommerce
- Vendio
- VerticalResponse
- Vision Helpdesk
- Volusion
- Weebly
- Wix
- Woopra
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Mail
- Zoho Sites
- Zoho Survey
- Zoom Workplace
- iContact
- monday CRM
- Total integrations46
- AWeber
- ActiveCampaign
- Airtable
- Asana
- BigCommerce
- Bitrix24
- CS-Cart Store Builder
- Calendly
- Campaign Monitor by Marigold
- Chargebee
- Claris FileMaker
- ClickUp
- Clicky
- CloudTalk
- CoreCommerce
- Drupal
- Freshcaller
- Freshchat
- Gainsight Customer Success
- GetResponse
- GitHub
- Google Analytics 360
- Google Workspace
- HappyFox Help Desk
- Harvest
- HubSpot Agent Hub
- HubSpot Marketing Hub
- Intuit Mailchimp Email Marketing
- Jimdo
- Jira
- Joomla
- Jotform
- Kissmetrics
- Leadberry
- Linear
- Mad Mimi
- Matomo
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Mixpanel
- Okta
- PDQ Deploy & Inventory
- Pinnacle Cart
- Piwik PRO
- Planhat
- PrestaShop
- STORIS
- Salesforce Nonprofit Cloud
- Salesforce Service Cloud
- Shift4Shop
- Shopify
- Slack
- SparkTG VCC
- Squarespace
- SurveySparrow
- TeamSupport
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unbounce
- Unicommerce
- Vendio
- VerticalResponse
- Vision Helpdesk
- Volusion
- Weebly
- Wix
- Woopra
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Mail
- Zoho Sites
- Zoho Survey
- Zoom Workplace
- iContact
- monday CRM
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