Grappin - 2026 Pricing, Features, Reviews & Alternatives

Grappin is a survey management software that allows companies to collect and analyze customer feedback to improve their products and services. It offers a variety of options for creating customized surveys, such as pre-defined templates, multiple choice questions, free text responses, and notes to measure the NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score). It also allows to segment the target audience based on specific characteristics to trigger interaction at the right moment and achieve high response rates.

The widget is customizable to match your image, you can personalize the colors, images, and its position on the page. Grappin offers data visualization through an intuitive and powerful dashboard. Users can control all features directly from the dashboard, they can launch surveys, access responses directly, filter, analyze, and export responses easily. It is also possible to receive notifications of completed surveys via Slack and configure triggers based on customer responses and behavior.

Grappin is easy to integrate with other third-party applications such as Zapier, Segment, Slack, etc. It also has a REST API to facilitate data transfer and synchronization to your back-office. In summary, Grappin is a powerful tool for collecting user feedback directly from your website, e-commerce, SaaS and improving your products and services by measuring NPS, CSAT and CES.