InTouch CRM Pricing, Features, Reviews & Comparison of Alternatives

InTouch CRM

Sales & Marketing Automation & CRM

4.77/5 (13 reviews)

InTouch CRM overview

What is InTouch CRM?

InTouch combines all of the traditional crm functionality of contact management, sales deal management, calendar sharing and more, with the power of integrated marketing tools like email marketing, text marketing, mail merge for printed material, social feeds and online surveys for customer insights.

InTouch is more than just a piece of software, it is a sales and marketing approach, specifically designed for small businesses who need to get better results with limited time and money.

At InTouch we know what works, we understand that big brand marketing activities aren't suitable for small business, we also understand that most small businesses don't have the time to manage complicated systems. That's why we focus on the core things that can make a real difference, the 20% that will get you 80% of your business growth results.

Come and try us out, we are passionate about support and helping businesses grow, we are here waiting to help you.

Take a 14 day free trial today


Starting from
Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

InTouch CRM screenshot: A contact record - see history, leads, add to groups, send email, add tasks & moreInTouchCRM - FAB FootwearInTouch CRM screenshot: The new drag and drop sales pipeline view - Coming Very Soon!InTouch CRM screenshot: Track personal and team tasks, set automated and manual tasks for seamless follow-upInTouch CRM screenshot: Choose from a wide number of html email templates, or upload your own.InTouch CRM screenshot: Get detailed statistics from your email marketing campaignsInTouch CRM screenshot: Get powerful email marketing reports on users who have clicked, opened, unsubscribed and bouncedInTouch CRM screenshot: Create powerful automated follow-up campaigns, including emails, tasks and lead creation.InTouch CRM screenshot: Create web forms with powerful follow-up, segment users, add users to automated campaigns, add users to groups, automatically create leads, send an autoresponder email, get notificationSmall Business Sales CRM and Email Marketing Automation Software - InTouchTake A Free Trial of InTouchCRM Today!

InTouch CRM user reviews

Value for money
Ease of use
Customer support
Andrew H.

It's my secret to getting it all done!!

Reviewed 2014-05-15
Review Source: GetApp

My company has used intouch CRM for several years now, we are pleased with it so we now recommend it to our clients. It does 98% of what in my opinion every small business owner needs to run and automate their business, from the day to day diary management, to setting up marketing campaigns, and it is affordable. I have always said to new team members, that you have two brains when working here, one is yours, and the other is the CRM, where everything will be stored and shared for everyone else to collaborate with and use. Also I like the fact that it is online, so I can login from anywhere, and my data is secure, and backed up without me having to worry. I just wouldn't be without it... Highly recommend

intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS.

There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with.

Response from InTouch CRM

Thank you for the review. We love it when we see the system being used to its full potential, it really does have, as you say, 98% of what most small businesses need to grow their business through effective sales and marketing.

Rating breakdown

Minimize review

Mark S.

more than CRM - it's a business success partner for entrepreneurs and business owners!

Reviewed 2014-06-06
Review Source: GetApp

InTouch provides a comprehensive suite of CRM functions, including some really exceptional features. In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process. I've evaluated many CRM and email marketing packages and InTouch is an essential system for my business. The support is excellent too - from online resources to helpdesk.

InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on. Managing contacts through Groups is easy and Email Nurture Sequences are excellent, to highlight two.

None especially. If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application.

Rating breakdown

Minimize review

Bill M.

New User impressed with customer service

Reviewed 2014-07-04
Review Source: GetApp

I've been using InTouch CRM for about 2 weeks now. Customer service for me has been excellent; chat support has been helpful and accurate and the attention to detail from staff has exceeded my expectations. I am a small business with a turnover of less than £110k but InTouch have been really committed to my cause. I am using InTouch for emailing parents of students about Summer School bookings, news and updates, and free information about how best to nurture learning in their children. I could see via the report page that my last email was opened by over 25 people within just an hour of being delivered and I have received 4 sales enquiries as a result of it. It's paid for itself already this year!

Templates for emails Reports Support and customer service

Busy interface (tabs and sidebars) Some functions not as easily reached as could be expected. There's a learning curve!

Rating breakdown

Minimize review

Peter E.

You feel like a customer not a number!

Reviewed 2014-07-15
Review Source: GetApp

We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support. There is a complete suite of videos to help, guides and very quick response. I use and have used all kinds of CRMs in my time and am a serial user of cloud based tools so it takes a real pounding from us! Yes, I thoroughly recommend it and in fairness to the guys there, when they have found any gaps in the system, they jump on issues and sort them quickly. You are dealing with human beings and you feel like a customer not a number! Great customer service. Happy to recommend them.

Simple Easy Customer service Easy to get in touch It works Quick response

Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue

Rating breakdown

Minimize review

Kelli C.

5 Star Service

Reviewed 2014-09-22
Review Source: GetApp

In Touch CRM has been a great tool for my business in marketing the company as well as getting feedback from customers. Companies and customers have commented on how professional and sleek the email campaigns are. I'm able to get information to my customers with a system that is easy to use, allows links, photos and update information that is essential. There are different email templates that can be used to help format the type of email you want to send out that is relevant. Thus making the process quick and easy. The surveys extremely useful in obtaining information such as gaining feedback on our services we have given to enable us to develop a better service in the future. Whenever I have needed technical advice, customer service is prompt and efficient. In Touch CRM has become an integral part of the running of my business.

Rating breakdown

Minimize review

InTouch CRM pricing

Starting from
Pricing options
Free trial
View Pricing Plans

1 simple account type - £15 per user per month, with full functionality of CRM, Automation, Email Marketing, Survey Marketing, SMS Marketing, Sales and Leads Pipeline and more

InTouch CRM features

Contact Management
Email Marketing

Access Controls/Permissions (283 other apps)
Activity Dashboard (365 other apps)
Alerts/Notifications (402 other apps)
CRM (292 other apps)
Calendar Management (296 other apps)
Customer Database (303 other apps)
Customizable Branding (342 other apps)
Customizable Templates (298 other apps)
Data Import/Export (409 other apps)
Email Management (311 other apps)
Mobile Access (389 other apps)
Reporting & Statistics (388 other apps)
Search/Filter (306 other apps)
Social Media Integration (297 other apps)
Surveys & Feedback (283 other apps)
Third Party Integrations (398 other apps)

Videos and tutorials

Additional information for InTouch CRM

Key features of InTouch CRM

  • Contact Management
  • Sales Lead Management
  • Email Marketing
  • Task Sharing
  • Diary Management
  • Automated Emails
  • Full Campaign Reporting
  • Web Forms
  • Surveys
  • Automated Campaigns
  • Amazing Customer Support
  • Flexible Reporting
View All Features


→ Focused on helping small businesses grow through using simple sales and marketing automation.

→ End to end sales and marketing systems and reporting

→ A system focused on getting you the best results, for the minimum investment in time and money.

→ No expensive set up fees

→ You don't need a dedicated person or a marketing degree to operate InTouch

→ Fanatical about service, just take a look at our reviews

→ Take a free 14 day trial today and see what InTouch can do for you.