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Kano
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Survey platform for analyzing customer feedback
Table of Contents
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Kano - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: June 2026
Kano overview
What is Kano?
Kano Surveys is a purpose-built platform for running Kano model surveys, analysing customer feedback, and prioritising product features. Instead of manually building survey logic, exporting results, and wrestling with spreadsheets, teams can create focused Kano surveys and get clear analysis in one place. Identify which ideas are Must-have, Performance, Delighter, Indifferent, or Reverse features, then use prioritisation tools to decide what to build next.
Professional features give teams more control over the research experience. Add custom questions to segment responses by persona, customer type, plan, market, or any other attribute that matters. Apply your own branding so the survey feels like part of your product, not a generic form. Use post-completion redirects to send respondents to a thank-you page, prototype, offer, or next research step. Kano Surveys helps product teams collect better data, understand customer expectations, and make smarter decisions.
Starting price
per year
Alternatives
with better value for money
Kano’s user interface
Kano reviews
Overall rating
4.7
/5
3
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
5
4
3
2
1
2
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Kano's key features
Most critical features, based on insights from Kano users:
All Kano features
Features rating:
Kano alternatives
Kano
Starting from
499
Per year
LiveAgent
Starting from
15
/user
Per month
Lucky Orange
Starting from
39
Per month
Birdeye
Starting from
No pricing info
Kano pricing
Value for money rating:
Starting from
499
Per year
Flat Rate
User opinions about Kano price and value
Value for money rating:
Kano support options
Typical customers
Platforms supported
Support options
Kano FAQs
Kano has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What level of support does Kano offer?
Kano offers the following support options:
FAQs/Forum, Email/Help Desk