Legwork Pricing, Features, Reviews & Alternatives

Legwork

Cloud-based patient engagement suite of applications

4.83/5 (23 reviews)

Legwork overview

What is Legwork?

Legwork is an appointment reminder solution designed to help businesses in the dental industry automate processes related to referrals, communication, feedback, and more. Practices can collect medical history via forms, detect last-minute cancellations to find open slots for new patients, and send automated notifications to remind patients about upcoming appointments.

Key features of Legwork include calendar management, appointment scheduling, recurring appointments, a contact database, appointment confirmation tracking, and online booking. It allows organizations to request patient reviews via email and SMS, calculate net promoter scores (NPS) to gain insight into patient sentiment, and send pre-appointment comfort questionnaires to new patients. The system automatically sends referral requests to patients via email, and users can attach gift cards to encourage patient referrals.

Legwork offers comfort preferences, blast messaging, treatment interests, two-way texting, postal mailers, auto-calling, and more, in order to boost patient experience and communication. The centralized platform helps enterprises generate practice reports by monitoring reviews and email open and click rates.
www.legwork.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Legwork screenshot: Legwork dashboard screenshotLegwork screenshot: Legwork web forms screenshotLegwork screenshot: Legwork pre-built templateLegwork screenshot: Legwork task management screenshot

Legwork user reviews

Excellent
19

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.7
  4.7
Nathan M.

Simply The Best!

Used daily for 1-2 years
Reviewed 2020-02-04
Review Source: Capterra

Legwork has shown tremendous value to our practice! We consolidated services with Legwork saving a ton of money each month. We have been more than pleased with the results and solutions that Legwork has provided to us.

Pros
The comprehensive yet simple approach to their products. I love how efficient our daily practices become as we have used the dashboard. The software is efficient, simple, effective, and has saved us a bunch of money each month because it allowed us to consolidate our services to one vendor.

Cons
We have had some occasional syncing issues with the software. Other than that we have been thoroughly happy with the product. My one big wish would be for a Legwork app that has the key functions and processes like the online version...that would be next level!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sharon S.

If you use social media you'll pick up legwork fast

Used daily for less than 6 months
Reviewed 2020-02-05
Review Source: Capterra

We are getting a lot of reviews in and have ease of access to everything we could possibly need. Our patients love getting reminder messages that are automatically sent through legwork and they also love that they can communicate via text/email.

Pros
I like how everything is in one place. From sending review requests and responding to them, to do lists to remind you what information you need for the patients coming in, communicating with patients via e-mail or 2 way text and being able to do the million other things I have deadlines for because legwork does the personal touches of birthday greetings and confirming patients automatically without me having to give it a second thought!

Cons
The original price point is costly but in my opinion worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rick P.

Good to very good

Used daily for 2+ years
Reviewed 2020-01-30
Review Source: Capterra

Very good

Pros
Text features are very convenient

Cons
Could use a more robust library of patient flyers to help drive business to certain procedures

Response from Legwork


thank you for your review, Dr. Pyun. We value your feedback and will certainly take your comments regarding our content library into consideration. Sincerely, The Legwork team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Roselyn M.

Patient Communications Software

Used daily for 6-12 months
Reviewed 2020-02-05
Review Source: Capterra

Patient communications .

Pros
Easy Communications with patients, Marketing and reviews, forms.

Cons
I hope they will be able to add the features such as extracting patients with unpending treatment that need to come back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katie R.

Ease of Daily Tasks

Used daily for 2+ years
Reviewed 2020-02-03
Review Source: Capterra

We haven't switched to another company because of how easy Legwork is to use and the value is above all others.

Pros
What our office likes most about this software is how user friendly it is. It's super easy to send messages to patients and also the ease of communication for our patients. We also enjoy how fast the customer support is. I haven't had an issue they haven't been able to solve in a timely matter.

Cons
No online payments or scheduling options for patients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Legwork pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Legwork for pricing details.

Legwork features

API
Activity Dashboard
Alerts/Notifications
Calendar Management
Customizable Templates
Email Management
Email Marketing
Mobile Access
Reporting & Statistics
Reporting/Analytics
Surveys & Feedback
Third Party Integrations

Access Controls/Permissions (315 other apps)
CRM (322 other apps)
Contact Management (379 other apps)
Customer Database (342 other apps)
Customizable Branding (379 other apps)
Data Import/Export (450 other apps)
Search/Filter (326 other apps)
Social Media Integration (328 other apps)