Legwork Pricing, Features, Reviews & Comparison of Alternatives

Legwork

Cloud-based patient engagement suite of applications

4.83/5 (23 reviews)

Legwork overview

What is Legwork?

Legwork is an appointment reminder solution designed to help businesses in the dental industry automate processes related to referrals, communication, feedback, and more. Practices can collect medical history via forms, detect last-minute cancellations to find open slots for new patients, and send automated notifications to remind patients about upcoming appointments.

Key features of Legwork include calendar management, appointment scheduling, recurring appointments, a contact database, appointment confirmation tracking, and online booking. It allows organizations to request patient reviews via email and SMS, calculate net promoter scores (NPS) to gain insight into patient sentiment, and send pre-appointment comfort questionnaires to new patients. The system automatically sends referral requests to patients via email, and users can attach gift cards to encourage patient referrals.

Legwork offers comfort preferences, blast messaging, treatment interests, two-way texting, postal mailers, auto-calling, and more, in order to boost patient experience and communication. The centralized platform helps enterprises generate practice reports by monitoring reviews and email open and click rates.
www.legwork.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Legwork screenshot: Legwork dashboard screenshotLegwork in 60 Seconds or LessLegwork screenshot: Legwork web forms screenshotLegwork screenshot: Legwork pre-built templateLegwork screenshot: Legwork task management screenshot

Legwork reviews

Excellent
19

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.7
  4.7
Nathan Muaina

Simply The Best!

Used daily for 1-2 years
Reviewed 2020-02-04
Review Source: Capterra

Legwork has shown tremendous value to our practice! We consolidated services with Legwork saving a ton of money each month. We have been more than pleased with the results and solutions that Legwork has provided to us.

Pros
The comprehensive yet simple approach to their products. I love how efficient our daily practices become as we have used the dashboard. The software is efficient, simple, effective, and has saved us a bunch of money each month because it allowed us to consolidate our services to one vendor.

Cons
We have had some occasional syncing issues with the software. Other than that we have been thoroughly happy with the product. My one big wish would be for a Legwork app that has the key functions and processes like the online version...that would be next level!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Katie R

Ease of Daily Tasks

Used daily for 2+ years
Reviewed 2020-02-03
Review Source: Capterra

We haven't switched to another company because of how easy Legwork is to use and the value is above all others.

Pros
What our office likes most about this software is how user friendly it is. It's super easy to send messages to patients and also the ease of communication for our patients. We also enjoy how fast the customer support is. I haven't had an issue they haven't been able to solve in a timely matter.

Cons
No online payments or scheduling options for patients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Sharon San Luis

If you use social media you'll pick up legwork fast

Used daily for less than 6 months
Reviewed 2020-02-05
Review Source: Capterra

We are getting a lot of reviews in and have ease of access to everything we could possibly need. Our patients love getting reminder messages that are automatically sent through legwork and they also love that they can communicate via text/email.

Pros
I like how everything is in one place. From sending review requests and responding to them, to do lists to remind you what information you need for the patients coming in, communicating with patients via e-mail or 2 way text and being able to do the million other things I have deadlines for because legwork does the personal touches of birthday greetings and confirming patients automatically without me having to give it a second thought!

Cons
The original price point is costly but in my opinion worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Rick Pyun

Good to very good

Used daily for 2+ years
Reviewed 2020-01-30
Review Source: Capterra

Very good

Pros
Text features are very convenient

Cons
Could use a more robust library of patient flyers to help drive business to certain procedures

Response from Legwork


thank you for your review, Dr. Pyun. We value your feedback and will certainly take your comments regarding our content library into consideration. Sincerely, The Legwork team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Janice Mahoney

Dental Practices should consider giving Legwork a try!

Used daily for 2+ years
Reviewed 2020-02-04
Review Source: Capterra

Building our SEO was the greatest hurdle and setting up a user friendly webpage with the proper links. Extremely successful and made a big change in how we appear when people are surfing for dentists. They helped us with Facebook, as well.We tried out the google advertising (about $1000 per month) but put a hold on it because of budget restrictions. We will do it again, as it definitely boosted our presence. The Legwork team sets themselves apart because they have managed to maintain that "startup" vibe that makes customers feel they are important and are quick to respond to requests for support. I just hope they don't add too many new pieces to what they offer and dilute this great brew. Thanks, Legwork Team for an exceptional product and your support.

Pros
It's been affordable. We set up a new webpage, automated our recall system, communicate easily via text, integration with our Dentrix dental software is seamless, confirmations and appointment reminders are easy and I love the email blasts and newsletters that they design for us. Our positive google reviews have increased daily along with new patients!

Cons
You have to go to legwork to text; it is not within dentrix but the popup reminders let us know when there is new communication from the patient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Legwork pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Legwork for pricing details.

Legwork features

API
Activity Dashboard
Automatic Notifications
Calendar Management
Customizable Reporting
Customizable Templates
Email Integration
Reminders
Reporting & Statistics
Surveys & Feedback
Third Party Integration

Activity Tracking (171 other apps)
CRM Integration (138 other apps)
Custom Fields (150 other apps)
Customer Database (161 other apps)
Customizable Branding (207 other apps)
Data Import/Export (182 other apps)
Electronic Payments (141 other apps)
Real Time Data (135 other apps)
Social Media Integration (177 other apps)

Additional information for Legwork

Key features of Legwork

  • Appointment Confirmation Tracking
  • Appointment Reminders
  • Appointment Scheduling
  • Auto-Calling
  • Blast Messaging
  • Call Reminders
  • Email Reminders
  • Net Promoter Score
  • Online Booking
  • Patient Engagement
  • Patient Satisfaction Score
  • Payment Reminders
  • Practice Health Metrics
  • Preferred Languages
  • Recurring Appointments
  • Rescheduling
  • Review Monitoring
  • SMS Reminders
  • Treatment Interests
  • Two-Way Email
  • Two-Way Texting
View All Features