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Locobuzz

Cloud-based AI customer experience platform

Table of Contents

Locobuzz - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

Locobuzz overview

What is Locobuzz?

Locobuzz is a cloud-based, AI-powered customer experience platform that consolidates social listening, omnichannel digital engagement, analytics, and customer support into a unified interface. Designed for mid-size to enterprise-level businesses, Locobuzz aggregates conversations and mentions from social media networks, review sites, news sources, and messaging channels, giving teams a centralized hub for monitoring brand perception and responding to customer interactions in real time.

The platform delivers deep analytics across sentiment, share of voice, competitor benchmarking, and campaign performance, with customizable dashboards and automated reporting suited for marketing, CX, and support teams. Workflow automation tools route incoming queries to the appropriate agents, enforce SLA tracking, and support team collaboration through internal ticketing. Multilingual capabilities and crisis alert systems extend coverage for brands operating across diverse geographies and high-volume environments.

Locobuzz integrates with CRM systems and third-party tools to connect customer data across touchpoints, supporting a continuous feedback loop between social intelligence and customer service operations. Deployment is cloud-based, with role-based access controls and audit trails that meet enterprise governance requirements.

Starting price

399flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Ease of Use

Integrations

Locobuzz’s user interface

Ease of use rating:

4.3

(44)

Locobuzz reviews

Overall rating

4.3

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.75/10

Rating distribution

Pros

“Data insights, Filtration options,Customer support( [sensitive content hidden] for helping)”

Surya J.

Social media manager

“Locobuzz is a good platform but sometimes it becomes difficult for agent to understand the platform.”

Chitra S.

Operations Manager

“Its easy to use and can track response effectively”

Pranali S.

Digital Marketing Executive

Cons

“The social channels get disintegrated very frequently.”

Sakil A.

Senior Social Media Manager

Who uses Locobuzz?

Based on 44 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Marketing and Advertising

Financial Services

Banking

Retail

Others

Use cases

Social Media Analytics Tools

Social Media Monitoring

Reputation Management

Customer Experience

Social CRM Tools

Locobuzz's key features

Most critical features, based on insights from Locobuzz users:

Performance metrics

3.8

(6)

Brand tracking

3.0

(1)

Sentiment analysis

4.4

(8)

Data visualization

5.0

(1)

All Locobuzz features

Features rating:

4.2

(44)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

3.0

(1)

AI/Machine learning

4.4

(9)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Audience targeting

4.0

(2)

Automated scheduling

(0)

Autoresponders

(0)

Benchmarking

(0)

Brand tracking

3.0

(1)

Calendar management

(0)

Calendar/Reminder system

(0)

Campaign analytics

5.0

(1)

Campaign management

(0)

Campaign scheduling

4.0

(1)

Chatbot

(0)

Code-free development

(0)

Collaboration tools

(0)

Communication management

(0)

Competitive analysis

(0)

Competitor monitoring

(0)

Configurable workflow

(0)

Contact database

(0)

Contact management

(0)

Content management

(0)

Contextual guidance

(0)

CRM

(0)

Customer database

(0)

Customer engagement

4.5

(4)

Customer experience management

4.6

(7)

Customer segmentation

(0)

Customer social profiles

4.0

(3)

Customer support

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable forms

5.0

(1)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

4.2

(11)

Dashboard creation

(0)

Data import/export

(0)

Data visualization

5.0

(1)

Email alerts

(0)

Email management

(0)

Email marketing

(0)

Email templates

(0)

Email tracking

(0)

Engagement tracking

4.1

(7)

Feedback management

(0)

Filtering

(0)

Impact measurement

(0)

Influencer tracking

(0)

Intent recognition

(0)

Keyword tracking

(0)

Lead attribution

5.0

(2)

Lead capture

(0)

Live chat

(0)

Marketing automation

(0)

@mentions

(0)

Mobile access

(0)

Mobile alerts

(0)

Monitoring

(0)

Multi-Channel communication

3.0

(1)

Multi-Channel data collection

4.6

(7)

Multi-Channel management

(0)

Multi-Channel marketing

4.0

(1)

Multi-Channel social integration

4.5

(2)

Multi-Language

3.0

(1)

Natural language processing

4.6

(9)

Negative feedback management

4.4

(13)

Performance metrics

3.8

(6)

Post scheduling

4.4

(9)

Pre-Configured bot

(0)

Predictive analytics

2.0

(1)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

4.5

(2)

Real-Time reporting

(0)

Reminders

(0)

Reporting/Analytics

4.2

(19)

Reporting & statistics

3.0

(1)

Reputation management

(0)

Response management

4.5

(6)

Review monitoring

4.4

(13)

Search/Filter

(0)

Sentiment analysis

4.4

(8)

Social listening

4.4

(7)

Social media integration

4.7

(7)

Social media monitoring

4.5

(11)

Social Performance Management

(0)

Survey/Poll management

(0)

Surveys & feedback

4.8

(4)

Tagging

(0)

Text analysis

(0)

Third-Party integrations

(0)

Trend analysis

(0)

Visual analytics

(0)

Widgets

(0)

Workflow management

5.0

(1)

Locobuzz alternatives

Locobuzz

4.3

(44)

Starting from

399

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.3

Customer Support

4.5

Brandwatch

4.2

(255)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

3.9

Value for Money

3.8

Customer Support

4.4

Hootsuite

4.4

(3.8K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.1

Customer Support

4.2

Agorapulse

4.6

(713)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.4

Customer Support

4.7

Locobuzz pricing

Value for money rating:

4.3

(44)

Starting from

399

Per month

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Locobuzz price and value

Value for money rating:

4.3

(44)

To see what individual users think of Locobuzz's price and value, check out the review snippets below.

“Data insights, Filtration options,Customer support( [sensitive content hidden] for helping)”

Surya J.

Social media manager

“Locobuzz is a good platform but sometimes it becomes difficult for agent to understand the platform.”

Chitra S.

Operations Manager

Locobuzz support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Training options

Live Online

Webinars

Videos

Locobuzz FAQs

Q. Who are the typical users of Locobuzz?

Locobuzz has the following typical customers:
Large Enterprises

These products have better value for money

Q. Does Locobuzz support mobile devices?

Locobuzz supports the following devices:
Android, iPhone

Q. What level of support does Locobuzz offer?

Locobuzz offers the following support options:
FAQs/Forum

Related categories

Social CRM Tools

Social Media Monitoring

Customer Experience

Social Media Analytics Tools

Reputation Management

Social Media Management

Social Listening Tools

Help Desk

Chatbot