• Desk.com    20 reviews

    Online customer service software
    Companies that need an out-of-the-box support app to help them manage customer requests from existing support channel(s). Fast-growing companies including HotelTonight, One Kings Lane, and SoundCloud use Desk.com to deliver amazing customer service that accelerates company growth. Regardless of the industry or size, companies that use Desk can deliver better and faster customer service to outpace their competition.
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  • Insightly    33 reviews

    Online CRM and Project for Small & Medium Businesses
    With the social media integration you can simply put in a contact’s email address and we’ll detect every social media profile related to the email address
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  • RelateIQ    63 reviews

    The Smarter, Simpler CRM
    RelateIQ automates, simplifies, and deepens the way you engage with professional relationships. Whether you are managing a sales pipeline or tracking deals to closure, RelateIQ provides tools and insights to increase your effectiveness. It automatically tracks and analyzes the day-to-day interactions that drive relationships in business development, sales, and more, using data and algorithms to make you better at your job.
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  • Zendesk    47 reviews

    Cloud customer service software
    With Zendesk, you can build customer relationships that are more meaningful, personal, and productive.
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  • Freshdesk    18 reviews

    Online Customer Support Software & Helpdesk Solution
    Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!
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  • Falcon Social    1 review

    Social Media Management for Teams and Enterprise.
    Consolidate your social media management tools and establish custom workflows to manage users, teams or departments.
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  • Salesforce Sales Cloud    7 reviews

    Cloud-based CRM & sales automation
    Salesforce Sales Cloud offers social collaboration features such as an activity feed, groups, recommendations based on activity and interest, and file sharing.
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  • eXo Platform    37 reviews

    Open Source Enterprise Social Collaboration
    Enable collaborators to achieve common goals faster with eXo Platform's social networking capabilities.
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  • Driftrock Custom Audience Sync    3 reviews

    Automate Facebook Custom Audiences
    Driftrock's Custom Audience Sync is an automation platform for Facebook Custom Audiences,that integrates with off the shelf or custom CRM and/or email systems to dynamically update your Facebook Custom Audiences. We integrate with Infusionsoft, Hubspot,Constant Contact, Mailchimp, Campaign Monitor, Shopify and many more..
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  • Agorapulse    33 reviews

    The Swiss Army knife of the Facebook community manager
    AgoraPulse is a Facebook Marketing and CRM suite that helps Facebook Page owners and marketers to manage their page, gain more fans, Facebook traffic and qualified opt-in leads. It also helps the community manager to moderate the wall and measure results with cutting edge tracking and reporting features. It is the Swiss army knife of Facebook community managers and marketers. Top five features: 1- Turnkey Facebook marketing apps (Quiz, Instant wins, Contests, Sweepstakes and Coupons) 2- Automatic Wall moderation, real time email notification, post scheduling 3- Fan ranking and qualification (download your fanbase in .csv) 4- Compare your page with Competitors and measure your posts’ performance 5- Track reach, clicks, leads and measure Earned Media
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  • Nimble    41 reviews

    Building business relationships has never been easier.
    Nimble provides insights & intelligence on your contacts from social to help you engage in a relevant and authentic way.
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  • Casengo    11 reviews

    Customer Support Software for Live Chat, Email and Twitter
    Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!
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  • Get Satisfaction    4 reviews

    Drive Customer Engagement
    Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty. Get Satisfaction focuses on outcomes in order to create value for both company and customer alike. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.
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  • Really Simple Systems Cloud CRM    3 reviews

    Really Simple Systems Cloud CRM is an easy to use but powerful Sales, Marketing and Support CRM system. Get started for for Free with our two user Free Edition! Voted best small business CRM system, best small business database marketing system. More than 5,000 users use Really Simple Systems every day to run their sales processes, their marketing campaigns and support desks.
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  • ConvergeHub    3 reviews

    sell+market+service+collaborate
    ConvergeHub is a business growth enabler, offering cloud-based all-in-one CRM software for complete customer engagement. It provides sales, marketing, customer service and collaboration in one powerful, unified, easy-to-use platform. ConvergeHub’s award winning CRM includes Sales Force Automation, Marketing Automation, Email Marketing, Social Integration, Customer Support, Collaboration, Document Management, Project Management, Invoicing, Reports and Analytics, all in one unified platform.
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  • SproutSocial    3 reviews

    Social Media Management Software for Business
    Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their audience - turning social connections into loyal customers.
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  • Highrise CRM    2 reviews

    Simple customer relationship management
    Simple CRM to store and share contact details of leads, prospects, and deals; communicate with team members and clients; and manage tasks.
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  • Engagor    2 reviews

    Customer Engagement & Insights for Social Brands
    Engagor is a customer engagement and insights platform for social brands and enterprises. Our product is used by leading companies, such as McDonalds, Ikea, Volvo, Weight Watchers, and the European Parliament.
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  • Aplicor    2 reviews

    CRM and Financial Software
    Aplicor Cloud Suite 7 is a web-based CRM application that enables Sales Force Automation, Marketing Automation, Project Office and Customer Support in a single solution. Aplicor Cloud Suite 7 is a true cloud business solution that eliminates manual workarounds so your workflows run more smoothly.
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  • Sage CRM    1 review

    Speed up your business growth with our web-based CRM application: Sage, the leading supplier of business management solutions to small and medium businesses. Sage CRM directs your sales efforts towards the most profitable, most winnable deals, and helps your enterprise make the most of its selling opportunities. Sage CRM helps you to plan, execute, and measure the success of marketing campaigns. It becomes much easier to get the right messages to the right people at the right time, eliminating guesswork, and making the best use of your marketing resources.
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  • iuvoDesk    1 review

    Help Desk and Social Customer Service
    iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface. First user free
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  • SugarCRM    1 review

    SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team selling, advanced security and workflow automation. Sugar Social CRM is all about external customers, not just behind-the-firewall collaboration. It dramatically expands the ability to collaborate with customers and partners no matter where they are located.
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  • Batchbook    1 review

    The CRM for Small Business
    Batchbook’s social CRM is designed to help businesses maintain a high level of personal touch with their most important customers.
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  • Tallyzip    1 review

    Tallyzip offers freelancers and small businesses a web based CRM application which serves as well as a all-in-one solution for online invoicing, and accounting. Tallyzip makes it easy to organize your sales activities by tracking leads, managing deals, sending estimates, and more. Beyond closing the deal, you'll be able to send your customers invoices for your work, letting them pay online quickly and easily. Instead of having to then import your data into an accounting program, with Tallyzip, the accounting system is built right in. Tallyzip is also a great office collaboration tool with a real-time activity feed, personal inbox, group task management system, and an inline commenting feature that makes work feel less like work! Stop paying for and managing multiple tools, and get everything in one.
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  • Relenta  

    Social CRM, email, contact and task manager
    Relenta is an email-based contact and task management platform which links together sent and received email, tasks, notes and files and displays them on the same page.
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What is Social CRM Software?

More than 90% of Americans like brands that have a presence on social media channels and 43% of consumers indicate that they try to solve problems with the product or the service by using social media. Social CRM Software helps businesses to bundle customer information (as known from traditional CRM software) but goes a step further and allows to interact with your customers in a two-way model. Instead of pushing information to the client, social CRM Apps focus on communication and collaboration with customers to deepen the relationship and to create new or repeated business.

Social CRM Software Comparison

Use GetApp to find the best social crm software and services for your needs. Our intuitive directory allows you to make an easy online social crm software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.