AgoraPulse Pricing, Features, Reviews & Alternatives

AgoraPulse

Easy-to-use social media management for teams and agencies

4.59/5 (530 reviews)

AgoraPulse overview

What is AgoraPulse?

With Agorapulse, businesses can manage their social media messages, schedule & publish content, identify key influencers, monitor social channels, & create insightful reports. The platform integrates with Facebook, Twitter, Instagram, YouTube, and LinkedIn for posting across multiple platforms. Agorapulse offers a unique social inbox system that helps social media managers prioritize and respond to all queries, communications, and complaints from fans or customers.

Top features of Agorapulse include an inbox for each profile that tracks incoming messages; Facebook and Instagram ad comment capturing; customizable auto-moderation rules to prevent spam; scheduling and queuing, re-queuing and advanced content preview; unlimited reports; influencer identification, and more.
www.agorapulse.com

Pricing

Starting from
$99/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, China, Germany and 3 other markets, India, Japan, United Kingdom

Supported languages

B@5aeb1a50
AgoraPulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member.Easy Advocacy - Free Employee Advocacy ToolAgoraPulse screenshot: Keep conversation history and add internal notes on your fans, followers, and detractors.AgoraPulse screenshot: Our downloadable reports allow you to easily customize, share, and learn from your social media activity.AgoraPulse screenshot: Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.Agorapulse J29 TestimonialInstagram Stories PublishingShared Calendar - Subtitles - EN

AgoraPulse user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.6
  4.8
Matt T.

Recommending AgoraPulse for Social Media Management Platform

Used daily for less than 6 months
Reviewed 2019-08-27
Review Source: Capterra

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.

Pros
When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

Cons
Overall the platform works great and I strongly recommend it. My complaints are pretty minor. 1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying. 2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

Response from AgoraPulse


Hi there Matt,

Thanks for sharing your Agorapulse experience with Capterra readers. I love hearing about your successes using the publishing queues. As far as reordering queues, what drop down list do you mean? There is a drag and drop functionality but I'm not certain it's in the same place that you're talking about.

Here's to your continued social media success!
Lisa

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dustin W. S.

Best in class by far

Used daily for 2+ years
Reviewed 2021-04-15
Review Source: Capterra

I've tried dozens of other social media apps and tools. None of them come close to the combination of features and support. Agorapulse is, without question, the best in class social media marketing software.

Pros
The unified product features are a life-saver for my team and I. Being able to plan/schedule content, monitor/respond to mentions, and gain valuable insights from analytics all in one place makes our jobs so much easier. The UI is great to look at and intuitive, and the team behind it is responsive and extremely caring about their customers.

Cons
There are a few areas in which I think the content scheduling workflow could be faster or more efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Feels really clunky and there's a lot of improvement to still do

Used daily for 6-12 months
Reviewed 2021-02-16
Review Source: GetApp

It's allowed us to organise comments and DMs

Pros
I love that we can collaborate as a team and have multiple team members go in to reply etc. I also like the ability to schedule something multiple times.

Cons
Often comments do not get pulled through. Insta DMs never get pulled through so we have to manually check on another platform Editing a post for multiple platforms is not as smart as other software we've used. i.e. I want to be able to upload different image sizes for the different networks but it's not a feature. 'first comment' on IG isn't an option so hashtags need to stay in main post copy. Sometimes comments will come in days or sometimes weeks after they've been posted so we miss them.

Response from Agorapulse


Hi,
Thank you for sharing your feedback with us!
Unfortunately, we do not support Instagram DMs at this moment. However, this is something that we are working on.
Regarding our publishing options, we'll be releasing new changes that will make posting a lot easier. If you want to test these new options, feel free to contact me at samia@agorapulse so I can give you early access to these features.
Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Andrew A.

Makes Social Media Management a Breeze

Used daily for 2+ years
Reviewed 2021-01-12
Review Source: Capterra

AP has completely revolutionized the way we approach and manage social media. It provides us with one simple and easy to use platform that stops us wasting time jumping between various social media platforms to schedule and pull in analysis. This allows us to be more agile when responding to customers. The multiple users allowed also allows our support and marketing teams to seamlessly collaborate and ensure every customer is paired with the right person to answer their questions. It also saves zillions of emails flying back and forth. It is also worth mentioning I'm always very impressed with the rapid customer support and continuous improvement to AP product proposition. It has made staying very easy.

Pros
The scheduling tool made the normally unmanageable task of scheduling the same post across multiple social media channels incredibly easy. It is intuitive and saves a serious amount of time. It also allowed us to schedule everything a week in advance meaning we spent less time scheduling and more time interacting with customers and analyzing and their engagements. Meaning we are able to keep getting smarter. The assign tool is excellent for collaboration and saves us having to send an email to a colleague who may be in a better position to get back to the customer.

Cons
I would really like to see an extensive media library. The ability to reuse images and videos that have already been uploaded would save a lot of time. I would also like to see functionality similar to Later's 'Link in Bio' functionality. If this is possible (Instagram API dependent I know) then we would have no reason to ever leave the comfort of Agora. For us the one feature we never use nor understand is the publishing list. I would also love to see a 'landing page' feature so you can send customers directly to bespoke LP from social media posts without having to get IT involved.

Response from Agorapulse


Hi Andrew,
We were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Expensive but solid functionality and support

Used daily for 1-2 years
Reviewed 2021-04-02
Review Source: Capterra

Happy except for the price. Found them responsive for tech support, even respond to feature requests

Pros
1. The company is always improving the product and really worked hard to match the native platform functionalities and built in feature requests over time – eg Facebook tagging a few years back. 2. Had good additional functions like contest support and prize winner picker, which we used quite a bit. 3. Now they have monthly social media experiments which is awesome for real truths.

Cons
1. Plans are Expensive 2. Does not integrate Google My Business 3. Visualisations in reports are hard for clients to understand. This is a pretty common problem across different SMM saas anyway — the charts are ok to see trends, but to many clients straight-up numbers are the most comprehensible. 4. Did not have automated publishing to Instagram during the years we used Agorapulse so we had to pay for another app that did allow it and eventually stopped using Agorapulse for this reason. By the time they had this feature we were locked into an annual plan for that other app

Response from Agorapulse


Hi there,

Thank you for your review of Agorapulse! We want to let you know that you are heard and would love to be able to talk with you more about your review. Please feel free to reach out to me or our support so we can talk with you directly!

So happy to hear you appreciate us constantly improving Agorapulse! We strive to give you the BEST.

Talk with you soon,
Candace
Agorapulse

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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AgoraPulse pricing

Starting from
$99/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Pro (best for small teams): $99/month (or $79/month when paid annually)

Premium (best for agencies and growing teams): $199/month (or $159/month when paid annually)

Enterprise (ultimate social media control and growth flexibility): Custom pricing based on customer need

AgoraPulse features

Activity Dashboard
Alerts/Notifications
Campaign Analytics
Campaign Management
Contact Management
Content Management
Engagement Analytics
Multi-Channel Marketing
Performance Metrics
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration

API (675 other apps)
Analytics/ROI Tracking (385 other apps)
Customizable Branding (412 other apps)
Customizable Templates (435 other apps)
Data Import/Export (476 other apps)
Template Management (414 other apps)
Third Party Integrations (508 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for AgoraPulse

Key features of AgoraPulse

  • Compare your page with Competitors
  • Measure post preformance
  • Post scheduling
  • Track reach, clicks, leads and measure Earned Media
  • Tag fans and qualify them
  • Queue categories
  • Activity tracking
  • Assignment management
  • Automatic notifications
  • Benchmarking
  • Calendar management
  • Communication management
  • Content management
  • Data synchronization
  • Data visualization
  • Email notifications
  • Lead generation
  • Mobile integration
  • Multi-channel communication
  • Multi-channel management
  • Multi-language
  • Multiple user accounts
  • Opportunity management
  • Permission management
  • Promotions management
  • Real time monitoring
  • Real time updates
  • Request routing
  • Role management
  • Search functionality
  • Social media integration
  • Strategic planning
  • Trend analysis
  • Video support
  • Workflow management
  • Activity dashboard
  • Channels performance
  • Mobile alerts
  • Discount management
  • Keyword tracking
  • Automated scheduling
  • Customer segmentation
  • Heatmap
  • Visual analytics
  • Campaign analysis
  • Social network marketing
  • Social media metrics
  • Event scheduling
  • Gamification
  • Multi-channel marketing
  • Role-based permissions
  • WYSIWYG editor
  • User activity monitoring
  • Routing options
  • User photos
  • Categorization
  • Communications calendar
  • Filtered views
  • Market segmentation
  • Approval process control
  • URL customization
  • Click-through tracking
  • Reporting & statistics
  • Queue manager
  • Request assignment
  • Customer activity reporting
  • Multi-channel distribution
  • Monitoring
  • Tagging
  • Preview functionality
  • Performance reports
  • Collaboration tools
  • Rules based algorithms
  • Engagement analytics
  • Geolocation
  • Commenting
  • @mentions
  • Inbox management
  • Campaign scheduling
  • User management
  • Customer service analytics
  • Rule based publishing
  • Social performance management
View All Features

Benefits

Easy manage your social conversations with our inbox.

Most plans get full access to Social Media Manager School (a $997/person value).

All agency users get full, free access to our Agency Love program, regardless of plan size.