LoyalZoo is simple to use, the interface is clear, and functions are straight forward. It provides us most of the time with exactly what we need, a system that charts our customer's loyalty and nothing else. It was the simplicity that enticed us to use the software in the first place, but ultimately the extremely positive customer service that made us stay.
The interface, although clear, could be a little outdated in terms of style. There are frequent lags in between and the system could be hard to load at times. There seems to be a few more features that could be added, for instance, changing the avatar on a person's profile or making the numeric selection more flexible (instead of getting 9 from 5+2+2, it would be nice if we could just have the option to click out there). I understand that the software isn't complete and that LoyalZoo is always coming up with new stuff though so that is quite the bonus and something we are looking forward to.
Response from Loyalzoo
Hey Joshua! Thank you for your feedback. Exciting news we are announcing this week the release of our feature to change your customers profile picture (avatar).
I'm not sure what device you use our software on but if you use a computer or a POS that has a keyboard then you can simply just type how many points you would like to add to the customer, rather than using the manual point buttons :)
Make sure you have a nice strong internet connection to assist with any lag time as our system relies on that :)
Glad to hear you are enjoying the system! And feel free to drop any further notes to firstname.lastname@example.org or via our chat system