Mapster - 2026 Pricing, Features, Reviews & Alternatives

Mapster is a customer feedback survey software platform designed to collect and analyze user responses within a contextual segmentation framework. The platform enables organizations to deploy Net Promoter Score surveys, Customer Satisfaction Score surveys, Customer Effort Score surveys and Product Market Fit surveys while linking every response to individual user identities and attributes. It serves SaaS providers, startups and small businesses that require detailed feedback analysis beyond aggregated metrics. The software connects survey responses to specific user profiles and facilitates segmentation by subscription plan type, user role, geographic region, company size and custom attributes instead of relying on averaged results.

The platform offers multiple deployment methods including in-product surveys triggered by user actions, scroll depth or exit intent as well as an embeddable widget and shareable survey links. Implementation requires a single JavaScript snippet which installs similarly to analytics tools and allows subsequent survey creation and modification through a dashboard without code changes. Mapster supports a wide range of question types including single choice queries, open text responses, rating scales, emoji scales and Net Promoter Score scoring. It also provides brand customization options that mirror product design through custom color schemes, logos and styling settings and offers templates for exit surveys, product feedback collection and Product Market Fit assessments based on Sean Ellis methodology.

The analytics dashboard presents feedback through bar charts, trend graphs, scoring distributions and geographic heat maps which map user sentiment by region. A filtering system enables isolation of responses by time range, answer criteria, rating thresholds and custom user attributes. Keyword extraction generates word clouds from open ended feedback with filters to compare priorities across segments. Individual response viewing displays each entry alongside associated user data and timestamps. Export functionality delivers raw response data for further analysis, with available export formats configurable within the platform.

As a standalone service, the system relies on passing user identification information and custom attributes through the JavaScript widget to integrate with existing user management systems and automatically capture geographic location data. An application programming interface is referenced for advanced integration, though specific endpoints and authentication details are documented separately. The free tier includes unlimited survey responses, user identity linking, geographic analytics and access to survey templates without payment details required while a paid plan unlocks additional segmentation features and advanced capabilities.