Pega Pricing, Features, Reviews & Comparison of Alternatives

Pega

Innovative technology, proven results

3.67/5 (12 reviews)

Pega overview

Pega CRM is a complete customer relationship management platform that provides live reporting and a mobile compatible platform that enables you to view reports as well as modify accounts on the go. Pega CRM Solution comes in multiple bespoke packages - that are fully scalable - allowing your Pega CRM Solution package to grow along with your enterprise.

Pega CRM Solution can identify potential sales and upselling opportunities within your client base by assessing the success rates of your customers and providing historical reports. Pega CRM Solution also helps you identify product and/or service sales trends. Pega CRM Solution also comes with online and telephone support, online demos, video tutorials, whitepapers and eBooks.
www.pega.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, United Kingdom

Supported languages

English
Pega screenshot: Pegasystems_CRM_ClientPegasystems CRMPega screenshot: Pegasystems_CRM_ProcessesPega screenshot: Pegasystems_CRM_DecisionTablePega screenshot: Pegasystems_CRM_EvaluatePega screenshot: Pegasystems_CRM_DashboardPega screenshot: Pegasystems_CRM_NegotiationPega screenshot: Pegasystems_CRM_CustomerPega screenshot: Pegasystems_CRM_CloudManagement

Pega reviews

Value for money
Features
Ease of use
Customer support
  3.3
  3.9
  3.6
  3.4
Anonymous

Build your application quickly

Used daily for 1-2 years
Reviewed 2019-08-15
Review Source: Capterra

I use this tool daily to develop a CRM for a client in the area of tourism. Based on the processes defined by the business area of the company, we have designed and built the logic using the components provided by Pega to save time building the application.

Pros
You can develop a web application from 0 without writing a single line of code. With its model-based approach it allows you to diagram your processes and from there build all the logic that your application needs. It has a wide range of prefabricated components with the best practices which reduce the chances of errors and reduce built time.

Cons
To solve very specific needs of your application you need to adapt to the limits of this tool since you do not write code in it. Likewise, its continuous integration must be improved since working with branches makes it difficult to make the merge of the work of several people.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robel Tamene

PEGA review

Used daily for 2+ years
Reviewed 2018-08-06
Review Source: Capterra

- I enjoy using PEGA CRM, very efficient, fast, rarely crashes and allows me to give a customer a great customer service experience over the phone

Pros
- Rarely crashed and was very efficient in processing customer credit card requests. Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank.

Cons
- Certain processes for a customer couldn't be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card). Would be improved if all processes can be done through PEGA software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Enterprise Level CRM Tool by Pega systems

Used daily for 2+ years
Reviewed 2019-05-24
Review Source: Capterra

Pros
1. The software has customer service modules also integrated along with usual sales, marketing and CRM functionalities. 2. Multi-channel customer recognition capacities to provide complete data capture capabilities. 3. Since Pega is mainly BPM centric, a large number of clients have been able to find eligible use case an implemented Pega.

Cons
Making customization can be quite challenging technically and also later maintenance also may become cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Myca Alford

CRM and BPM for "The Rest of Us"

Used daily for less than 6 months
Reviewed 2018-02-08
Review Source: Software Advice

Overall, Pega is an ideal solution for organizations with complex needs and deep data sets that need to stay in touch with their constituents or customers. The beauty of Pega is the flexibility of the platform. I'm happy to say we have ZERO custom code and even though we're not quite live, we have already gone through an upgrade with ZERO problems with compatibility.

Pros
For a mid-sized nonprofit, Pega is a lifesaver. Sure, Microsoft Dynamics and SalesForce Cloud provide key CRM functionality at a reasonable price -- but both require significant and ongoing investments in consulting time, something that is tough for nonprofits to budget for. With Pega CRM, we are able to gain an enterprise-scale CRM solution PLUS a business process automation tool that can (eventually) be administered internally.

Cons
Our implementation partner, Serendebyte, was not ideal. We had multiple challenges with attempting to get them to complete the agreed-upon scope. Word to the wise, no matter what the sales team says, take the time to bring your implementation team onsite before you agree to use them. Don't even trust a phone call! We didn't get the same team we talked to in the partner interview, and it showed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Saurabh Aggarwal

Pega

Used daily for 2+ years
Reviewed 2019-10-22
Review Source: Capterra

I found PEGA to be more complex compared to other tools

Pros
Strong Rule Engine Customizable UI with lot of new drag and drop features Drag and drop virtualization available

Cons
Not flexible and easy to learn like Salesforce or any other tool Costly tool compared to other tools

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Pega pricing

Pricing options
Subscription
View Pricing Plans

Contact the Pega CRM Solution sales team for more information.

Pega features

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Additional information for Pega

Key features of Pega

  • Web based
  • Customer retention
  • Customer acquisition
  • Video demo
  • eBooks
  • Online support
  • Call centre integration
  • Mobile friendly
  • Live reports
  • Real-time analytics
  • Fraud detection
  • Cross/Up-selling
  • Sales automation
  • Customer relationship management
  • Service differentiation
  • Client on-boarding
  • Lead generation
  • Campaign tracking/management
  • Multi-channel access
  • Customer service
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Benefits

Web based and mobile friendly - Pega CRM Solution comes with hosting included and is completely web based, meaning you do not need to download any software. The CRM software application is fully optimized for mobile devices making it ideal for modifying data and viewing reports on the go.

Support and guidance - Pega CRM comes with online and telephone support inclusive with your chosen package. Each payment plan is fully scalable and Pega CRM offer an array of demos, tutorials, customer success stories and videos to assist you from the initial inception to ongoing enquiries.

Cross-selling and up-selling - Pega CRM gives you the ability to identify the success of your customers so you can focus on particular sales and marketing strategies to upsell particular segments or revive quieter accounts. Pega CRM lets you pull up complete reports and customer management data so you can evaluate over extended periods of time.

Campaign tracking and customer relationship management - Pega CRM gives you complete control over monitoring the entire success of your strategies by providing real-time sales and success data. This data can be fed into graphs so you can more easily assess success.