Pike13 vs Vagaro

QuickBooks Online

Jobber

Mindbody

QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

Simplify scheduling, automate reminders and payments, and streamline your business management with Mindbody scheduling software. 

Business Owner

Customer service can be responsive, but generally is unable to do much to help you.

General Manager 

We weren’t able to get valuable reports, customer service was less than average and the back end was not decreasing our admin time.

Owner

They used to have customer service.   And I could speak with a live person.

Pike13 is class registration software for studios, schools, and franchise networks. Clients register and pay for classes, courses, and camps in seconds, while automated waitlists, reminders, and recurring billing run in the background — from one location to hundreds.

Access Controls/Permissions

Accounting

Accounting Integration

ACH Payment Processing

Activities Booking

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Attendance Management

Attendance Tracking

Attendee Tracking

Automated Scheduling

Automatic Backup

Availability Management

Billing & Invoicing

Booking Management

Booking Notes

Business Process Automation

Calendar Management

Calendar/Reminder System

Calendar Sync

Cancellation Management

Certification Tracking

Class Management

Class Registration

Class Scheduling

Client Database

Client Management

Client Portal

Client Profiles

Color Codes/Icons

Commenting/Notes

Communication Management

Communications Management

Confirmations/Reminders

Contact Database

Contact Management

Contract/License Management

Credit Card Management

Credit Card Processing

Customer Accounts

Customer Database

Customer Engagement

Customer History

Customer Management

Customer Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Daily Reports

Data Import/Export

Data Security

Data Visualization

Discount Management

Document Management

Document Storage

Dues Management

eCommerce Management

Electronic Payments

Electronic Signature

Email Alerts

Email Management

Email Marketing

Email Reminders

Email Templates

Employee Management

Employee Scheduling

Enrollment Confirmation

Enrollments/Onboarding

Event Calendar

Event Management

Event Scheduling

Facility Scheduling

Faculty/Staff Management

Financial Management

Financial Reporting

Fitness Plan

For Dance Studios

For Gyms

Forms Management

For Music Schools

For Yoga/Pilates Studios

Goal Setting/Tracking

Group Registration

Group Scheduling

Instructor Management

Invoice Management

Invoice Processing

Lesson Planning

Marketing Automation

Member Accounts

Member Communication

Member Database

Proprietary

Pike13

Web-based

Android

Windows

iPhone

iPad

Chromebook

Vagaro

Essential

Advanced

Premium

Cumbersome and limited reporting tools

66% of reviewers feel negative about Front Desk’s reporting features. Some users say the reporting system is confusing, slow, and difficult to customize, making it hard to extract the information they need efficiently. Reviewers indicate that having to use both old and new reporting systems creates additional complexity, and they find the lack of shared or consolidated reports increases onboarding time for staff. They report frustration with limited functionality, extra steps required to generate reports, and occasional removal of features unless they upgrade to more expensive plans.

Efficient staff onboarding and use

95% of reviewers feel positive about Front Desk’s staff management. Reviewers appreciate how easy it is to train new staff, noting that the low learning curve and user-friendly interface allow employees to become productive quickly. Some users say the staff app enables them to manage operations remotely, which they find convenient for flexible work. They find the system reliable and stress-free, helping them maintain professionalism and smooth business operations. Reviewers indicate that the ease of use benefits both staff and clients, making day-to-day management more straightforward and efficient for their teams.

Responsive and helpful support team

76% of reviewers feel positive about Front Desk’s customer support. Some users report that the support team is quick to respond, friendly, and genuinely interested in resolving issues. Reviewers appreciate having direct access to knowledgeable representatives who provide clear guidance and practical solutions, even when workarounds are needed. They find that timely communication and ongoing assistance help them navigate challenges and transitions smoothly. Some reviewers feel reassured knowing they can rely on support for troubleshooting, and they value the consistent follow-up and willingness to address their concerns.

They helped get through all of the transferring of clients, setting up the software, and the follow up to make sure it as running correctly.

Owner, coach, personal trainer

The software seemed built around martial arts studios not small box gyms

Principal

The fact that it was clear on the registers if a student hadn't paid their fees.

The software is unreliable, and user interface is not super intuitive as many features and settings are hidden in odd places that don't make sense. If I wasn't forced to use this product as part of our franchise, I would have moved to a different platform a long time ago.

I used Pike13 for about a year and a half when I switched over from another software.

Pretty good - would probably have stayed with them if they hadn't increased charges.

The back end was quite complex to set up.

From a business standpoint, Pike13 affects our ability to conduct business efficiently.

So for us this means a potential loss in revenue as a result.

Owner/General Manager

I switched from Mind Body to have better customer service and experience.

General Manager

For example, if we need to send an informational email to our schedule, we have to do that for each person.  

Piano Teacher 

Maybe the website could refresh a little bit more often, to show real-time changes.

Pike 13 is the worst vendor I’ve ever worked with.

Pike13 has everything we need and continues to evolve and change with the business.  

Founder And President

Website navigation is not user friendly or intuitive (until recently there was no "back" button and even now the "back" button is limited to a small range of functions.

Director of Business Development

No PIKE13 integration to our main Web site aside from Widgets.

It would work better for a gym/studio but did not work well for our mostly youth programming.

Science Specialist Educator 

Easy to use, the scheduling works perfectly

Features are limited, reporting is also limited.

Duplicating a session and editing it was easy for repeating classes.

Gym Management

Features

Switching Software

Merchandise Sales

Ease of Use

Website Integration

Merchant Integration

Small Business

Mid-size Business

Large Enterprises

Freelancers

Goldie

Goldie is a comprehensive software designed for salon and beauty professionals. The platform offers appointment scheduling, automated client reminders, and integrated payment processing capabilities to help reduce no-shows and streamline business operations. Beauty professionals can manage their calendars, create branded online booking websites, and track business performance through detailed reports.

Acuity Scheduling

Acuity Scheduling is an online appointment scheduling solution that allows clients to self-schedule appointments or classes online, complete custom forms, receive confirmation notifications and reminders, and pay or donate with a credit card.

GlossGenius

GlossGenius is a booking and payment app for beauty and wellness professionals. With a custom website, card readers, smooth booking experience, text and email marketing, client reminders, and more, GlossGenius helps businesses make more and stress less.

Operations Manager

All they do is give you links to articles on their customer support page and take days, sometimes even weeks to respond to you regarding ongoing issues.

Even after I had already performed the service, they insisted on holding the funds. When I contacted customer service, they blamed an onboarding issue with my medical director and even asked for his personal password from another account something completely unprofessional. After I expressed my frustration (politely, without any rude behavior), I received an email stating they were dropping my account entirely and refunding all charges to the clients I had already serviced. If these had been new clients with no prior relationship, I could have easily lost thousands of dollars.

business owner

However, my most favorite thing about Vagaro is the interaction and follow through of customer service and the constant improvements with the software!

Owner CEO

The only con/dislike that I have currently is that I have to place an individual individually each service in settings prior to developing an invoice.

All-in-one spa platform. Online booking, HIPAA compliance, POS, treatment packages & Vagaro Marketplace — day spas to resort spas. 

Pike13 vs Vagaro Comparison (2026)

Pike13

Vagaro

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives