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Pipedrive vs Close Comparison (2026)
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Good recommendations?
Overview
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.
Close is the sales engagement CRM that helps SMBs turn more leads into revenue. A true multichannel platform, Close lets you email, call, and text your leads from desktop. Go beyond contact management with the CRM that helps you reach more leads, follow up more often, and close more deals.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3K
5
4
3
2
1
1.9K
896
139
36
29
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.7
164
5
4
3
2
1
121
37
3
0
3
- Value for money
- Ease of use
- Features
- Customer support
74%
would recommend this appPros
“On top of this, the automation features (like activity reminders and workflow triggers) save time on repetition tasks, and the integrations with email and other tools keep everything in one place.”
Jonathon B.
Senor Content Manager
“Signed up for the Campaigns email feature and spent a month building my CRM around it. Because of how 25 contacts were sourced, Pipedrive locked double opt-in across my entire account, blocking campaigns to all ~560 of my contacts, including 25-year relationships.”
MF
Mark F.
Licensed Real Estate Salesperson
“The visual pipeline is extremely intuitive and makes it simple to track deals, prioritize tasks, and see where each opportunity sits in the sales process.”
Jonathon B.
Senor Content Manager
Pros
“It also has very powerful search functionality, which we used to drive a lot of automation and reporting for sales and service managers, first through Zapier and now through Close itself as well as they build out more internal automation triggers.”
Jackson E.
Sales Team Lead
“They handle lead pages with lots of activities and notes really well, allowing you to filter down by activity, customer, employee, timeframe, or text searching.”
Jackson E.
Sales Team Lead
“The trial period felt a bit short, especially for teams that are evaluating multiple tools and need time to fully explore all the features.”
MA
Mehmet A.
Business Development Manager
Cons
“I feel I was duped into a product that routed all their email marketing campaign features with zero mention (even fine print), that they can (and will) require you to obtain consent from every one of your contacts before sending me an email campaign to one.”
MF
Mark F.
Licensed Real Estate Salesperson
“I feel like Pipedrive has limited reporting capabilities. While the dashboard is a great feature, I wish it had more reporting functionality.”
AS
Amber S.
Business Administrator
“Automation is limited, reporting is thin, the mobile app is dated, integrations are uneven.”
Alexander K.
CEO
Cons
“They also have one limit that hurts automated workflows: you can only trigger them on a small subset of what their search tool allows you to look for.”
Jackson E.
Sales Team Lead
“So if a new lead calls in to your agency/store, and if the call ends and the lead isn't added, then the call's number/history is lost in the ether. If you've ever onboarded new employees, you know procedures like this won't be followed all the time.”
JL
Jonathan L.
Insurance Agent
“Features are clearly targeting the saas sales segment, which wasn't helpful for my agency which essentially is a retail business model.”
JL
Jonathan L.
Insurance Agent
- Vendor responds to reviews
- Last review4 days ago
- Vendor responds to reviews
- Last review7 months ago
Key features
- Total features180
- 2-Way Messaging
- A/B Testing
- AI Copilot
- AI SMS
- AI Text Generation
- AI Text Summarization
- AI Writing Assistant
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Account Management
- Accounting
- Action & Workflow Triggering
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Agent Customization
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Auto-Dialer
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Voicemails
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Replies
- Automatic URL Shortening
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Batch Processing
- Best Time of Day Scheduling
- Breadth of Partner Applications
- Budgeting/Forecasting
- Bulk SMS
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Intelligence
- Buyer Management
- CRM
- CRM Integration
- Calendar
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Prioritization and List Optimization
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Scrubbing
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Calls and Voice
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Specific Caller ID
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Click-to-Call
- Client Tracking
- Client/Property Matching
- Coaching
- Code-free Development
- Collaboration Tools
- Commission Management
- Communication Management
- Compliance Management
- Compliance Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Consent Management
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Conversation Context Persistence
- Conversation Intelligence
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Contract Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Support Portal
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Daily Summary
- Dashboard
- Dashboard Creation
- Data Enrichment
- Data Entry
- Data Extraction
- Data Import & Export Tools
- Data Import/Export
- Data Management
- Data Retrieval from Connected Systems
- Data Security
- Data Segmentation
- Data Sourcing
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Making
- Desktop Integration
- Document & Content Mgmt.
- Document Management
- Document Processing
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- Email Campaign Management
- Email Categorization
- Email Management
- Email Marketing
- Email Platform Integration
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Email Tracking/Automation
- Engagement Tracking
- Enterprise Application Integrations
- Estimating
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Exporting & Sharing Data
- Feedback Collection
- Feedback Management
- Field Sales Management
- File Management
- Follow-Up Scheduling
- For AEC Industry
- For Contact Centers
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Generate Location
- Generative AI
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Information Locater
- Inquiry Routing
- Integrations / APIs
- Integrations Management
- Intent Recognition & Mapping
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Knowledge Base
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Follow-Up
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multi-Language
- Multiple Site Management
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forms
- Opportunity Management
- Pageview Tracking
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Product Catalog
- Project Management
- Property Management
- Prospecting Tools
- Quotes/Estimates
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Statistical Analysis
- Subscriber Management
- Summary Reports
- Survey/Poll Management
- Tagging
- Task Management
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Time on Site Tracking
- Transcripts/Chat History
- Total features180
- 2-Way Messaging
- A/B Testing
- AI Copilot
- AI SMS
- AI Text Generation
- AI Text Summarization
- AI Writing Assistant
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Account Management
- Accounting
- Action & Workflow Triggering
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Agent Customization
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Auto-Dialer
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Voicemails
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Replies
- Automatic URL Shortening
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Batch Processing
- Best Time of Day Scheduling
- Breadth of Partner Applications
- Budgeting/Forecasting
- Bulk SMS
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Intelligence
- Buyer Management
- CRM
- CRM Integration
- Calendar
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Prioritization and List Optimization
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Scrubbing
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Calls and Voice
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Specific Caller ID
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Click-to-Call
- Client Tracking
- Client/Property Matching
- Coaching
- Code-free Development
- Collaboration Tools
- Commission Management
- Communication Management
- Compliance Management
- Compliance Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Consent Management
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Conversation Context Persistence
- Conversation Intelligence
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Contract Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Support Portal
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Daily Summary
- Dashboard
- Dashboard Creation
- Data Enrichment
- Data Entry
- Data Extraction
- Data Import & Export Tools
- Data Import/Export
- Data Management
- Data Retrieval from Connected Systems
- Data Security
- Data Segmentation
- Data Sourcing
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Making
- Desktop Integration
- Document & Content Mgmt.
- Document Management
- Document Processing
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- Email Campaign Management
- Email Categorization
- Email Management
- Email Marketing
- Email Platform Integration
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Email Tracking/Automation
- Engagement Tracking
- Enterprise Application Integrations
- Estimating
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Exporting & Sharing Data
- Feedback Collection
- Feedback Management
- Field Sales Management
- File Management
- Follow-Up Scheduling
- For AEC Industry
- For Contact Centers
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Generate Location
- Generative AI
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Information Locater
- Inquiry Routing
- Integrations / APIs
- Integrations Management
- Intent Recognition & Mapping
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Knowledge Base
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Follow-Up
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multi-Language
- Multiple Site Management
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forms
- Opportunity Management
- Pageview Tracking
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Product Catalog
- Project Management
- Property Management
- Prospecting Tools
- Quotes/Estimates
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Statistical Analysis
- Subscriber Management
- Summary Reports
- Survey/Poll Management
- Tagging
- Task Management
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Time on Site Tracking
- Transcripts/Chat History
Integrations
- Total integrations92
- APIANT
- Act-On
- ActiveCampaign
- ActiveDEMAND
- ActiveIQ
- Acuity Scheduling
- Aircall
- Apollo.io
- Asana
- Badger Maps
- Bedrock Data
- Calendly
- CallHippo
- CallTools
- Callmaker
- ChargeOver
- ChatGPT
- Claude
- Claude Code
- Clay
- Crossbeam
- Cyclr
- Datananas
- Delphi AI
- Demodesk
- Docusign
- Drip
- Dropbox
- Dryrun
- Dux-Soup
- Fathom
- FreshBooks
- Front
- Gmail
- Google Calendar
- Google Contacts
- Google Drive
- Google Maps
- Google Meet
- Google Voice
- Google Workspace
- Gravity Forms
- Grow
- HappyFox Chat
- Help Scout
- Highrise
- HubSpot CRM
- Integrate.io
- IntelligenceBank
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Lead Liaison
- LeadBoxer
- Leadfeeder
- Lime Connect
- LinkedIn Sales Navigator
- LiveChat
- Livestorm
- Lusha
- MRPeasy
- Mailjet
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Teams
- NativeForms
- Operations Hub
- Outfunnel
- PandaDoc
- Plecto
- PropStream
- Proposable
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Referral Factory
- RightSignature
- Ruler Analytics
- Seamless
- Slaask
- Slack
- Slemma
- Smartlead
- Snov.io
- SupportBee
- Surfe
- Survicate
- Talkdesk
- Talkspirit
- TimelinesAI
- Toky
- Tray.io
- Trello
- Typeform
- Wishpond
- Wiza
- Woodpecker.co
- Woopra
- Xero
- Yesware
- Zapier
- Zoho CRM
- Zoom Phone
- Zoom Workplace
- lemlist
- monday AI Work Platform
- Total integrations24
- APIANT
- Act-On
- ActiveCampaign
- ActiveDEMAND
- ActiveIQ
- Acuity Scheduling
- Aircall
- Apollo.io
- Asana
- Badger Maps
- Bedrock Data
- Calendly
- CallHippo
- CallTools
- Callmaker
- ChargeOver
- ChatGPT
- Claude
- Claude Code
- Clay
- Crossbeam
- Cyclr
- Datananas
- Delphi AI
- Demodesk
- Docusign
- Drip
- Dropbox
- Dryrun
- Dux-Soup
- Fathom
- FreshBooks
- Front
- Gmail
- Google Calendar
- Google Contacts
- Google Drive
- Google Maps
- Google Meet
- Google Voice
- Google Workspace
- Gravity Forms
- Grow
- HappyFox Chat
- Help Scout
- Highrise
- HubSpot CRM
- Integrate.io
- IntelligenceBank
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Lead Liaison
- LeadBoxer
- Leadfeeder
- Lime Connect
- LinkedIn Sales Navigator
- LiveChat
- Livestorm
- Lusha
- MRPeasy
- Mailjet
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Teams
- NativeForms
- Operations Hub
- Outfunnel
- PandaDoc
- Plecto
- PropStream
- Proposable
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Referral Factory
- RightSignature
- Ruler Analytics
- Seamless
- Slaask
- Slack
- Slemma
- Smartlead
- Snov.io
- SupportBee
- Surfe
- Survicate
- Talkdesk
- Talkspirit
- TimelinesAI
- Toky
- Tray.io
- Trello
- Typeform
- Wishpond
- Wiza
- Woodpecker.co
- Woopra
- Xero
- Yesware
- Zapier
- Zoho CRM
- Zoom Phone
- Zoom Workplace
- lemlist
- monday AI Work Platform
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