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Retently vs Questback Comparison (2026)
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Good recommendations?
Overview
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.
Questback is an Customer Experience Management platform improving the customer experience. Our is mission to make organizations smarter by acting on feedback from their key stakeholders! As a Nordic leader in experience management solutions, we serve customers in the Nordics and the rest of the
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.9
31
5
4
3
2
1
28
2
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.7
58
5
4
3
2
1
45
12
0
0
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jen L.
Head of CX Analytics, AI and Optimisation
Dorota C.
Operations Laad
Chris T.
Director
Pros
Essi H.
Insights Specialist
Essi H.
Insights Specialist
Roman B.
HR Head
Cons
Not enoughreviews yet
Cons
Inge F.
Group Head of People and Culture
Kristina N.
CEO
Thomas B.
Project manager
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features83
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Chat/Messaging
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Management
- Email Marketing
- Email Reminders
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Goal Setting/Tracking
- Loyalty Program
- Member Portal
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Response Collection
- Performance Management
- Performance Metrics
- Performance Review Management
- Predictive Analytics
- Progress Tracking
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- Rewards Management
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Skip Logic
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Training Management
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
- Total features87
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Chat/Messaging
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Management
- Email Marketing
- Email Reminders
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Goal Setting/Tracking
- Loyalty Program
- Member Portal
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Response Collection
- Performance Management
- Performance Metrics
- Performance Review Management
- Predictive Analytics
- Progress Tracking
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- Rewards Management
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Skip Logic
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Training Management
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations160
- ABC Trainerize
- AWeber
- Accelo
- Act-On
- ActiveCampaign
- Acuity Scheduling
- AdRoll
- Adobe Commerce
- Agile CRM
- Aha!
- Airtable
- Asana
- Automaid
- Autotask PSA
- Basecamp
- BenchmarkONE
- BigCommerce
- Bird
- Birdeye
- BombBomb
- Box
- Breezy
- Brevo
- Calendly
- Campaign Monitor by Marigold
- Chargebee
- Chatfuel
- ChildWatch
- ClickFunnels
- ClickTime
- Clio
- Close
- ConnectWise PSA
- Constant Contact
- Contactually
- Copper
- Databox
- Datadog
- Direct Mail
- Drift
- Drip
- Dropbox
- Dropbox Sign
- Ecwid
- Epos Now
- Eventbrite
- Expensify
- Files.com
- Formstack Forms
- FreeAgent
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- Geckoboard
- GetResponse
- Getsitecontrol
- Gmail
- GoTo Meeting
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Forms
- Gravity Forms
- Help Scout
- Helply
- Hive
- Hiveage
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- IBM Targetprocess
- Invoice Ninja
- Jira
- Jitbit Helpdesk
- Jotform
- Kajabi
- Kanban Tool
- Kantata
- Kayako
- Keap
- Kit
- Knack
- Kommo
- Limo Anywhere
- LiveChat
- Livestorm
- Mailgun
- Mailjet
- Marketo Engage
- Mattermost
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Viva Engage
- Mitti (by SafetyCulture)
- Netskope One Platform
- New Relic
- Nimble
- Nintex Process Platform
- OnePageCRM
- Onfleet
- Ortto
- Outgrow
- PayPal
- Paymo
- Pipedrive
- Pipefy
- Plecto
- Podio
- ProdPad
- Proposify
- Qwilr
- Recurly
- Redbooth
- Redmine
- RescueTime
- SAP SuccessFactors Work Zone
- Salesforce Marketing Cloud Account Engagement
- Salesforce Nonprofit Cloud
- Salesforce Sales Cloud
- SendGrid
- SendPulse
- ShipStation
- Shopify
- Skilljar Customer Education
- Slack
- Smartsheet
- SolarWinds Service Desk
- Streak
- Stripe
- TalentLMS
- Teachable
- Teamwork Desk
- Thinkific
- Toodledo
- Totango
- Trello
- Twilio
- Typeform
- Unbounce
- Vision6
- Vtiger CRM
- WHMCS
- WooCommerce
- WordPress
- Workable
- Xero
- YouCanBookMe
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoho Connect
- Zoho Creator
- Zoho Mail
- airSlate SignNow
- eSputnik
- vcita
- Total integrationsN/A
- ABC Trainerize
- AWeber
- Accelo
- Act-On
- ActiveCampaign
- Acuity Scheduling
- AdRoll
- Adobe Commerce
- Agile CRM
- Aha!
- Airtable
- Asana
- Automaid
- Autotask PSA
- Basecamp
- BenchmarkONE
- BigCommerce
- Bird
- Birdeye
- BombBomb
- Box
- Breezy
- Brevo
- Calendly
- Campaign Monitor by Marigold
- Chargebee
- Chatfuel
- ChildWatch
- ClickFunnels
- ClickTime
- Clio
- Close
- ConnectWise PSA
- Constant Contact
- Contactually
- Copper
- Databox
- Datadog
- Direct Mail
- Drift
- Drip
- Dropbox
- Dropbox Sign
- Ecwid
- Epos Now
- Eventbrite
- Expensify
- Files.com
- Formstack Forms
- FreeAgent
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- Geckoboard
- GetResponse
- Getsitecontrol
- Gmail
- GoTo Meeting
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Forms
- Gravity Forms
- Help Scout
- Helply
- Hive
- Hiveage
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- IBM Targetprocess
- Invoice Ninja
- Jira
- Jitbit Helpdesk
- Jotform
- Kajabi
- Kanban Tool
- Kantata
- Kayako
- Keap
- Kit
- Knack
- Kommo
- Limo Anywhere
- LiveChat
- Livestorm
- Mailgun
- Mailjet
- Marketo Engage
- Mattermost
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Viva Engage
- Mitti (by SafetyCulture)
- Netskope One Platform
- New Relic
- Nimble
- Nintex Process Platform
- OnePageCRM
- Onfleet
- Ortto
- Outgrow
- PayPal
- Paymo
- Pipedrive
- Pipefy
- Plecto
- Podio
- ProdPad
- Proposify
- Qwilr
- Recurly
- Redbooth
- Redmine
- RescueTime
- SAP SuccessFactors Work Zone
- Salesforce Marketing Cloud Account Engagement
- Salesforce Nonprofit Cloud
- Salesforce Sales Cloud
- SendGrid
- SendPulse
- ShipStation
- Shopify
- Skilljar Customer Education
- Slack
- Smartsheet
- SolarWinds Service Desk
- Streak
- Stripe
- TalentLMS
- Teachable
- Teamwork Desk
- Thinkific
- Toodledo
- Totango
- Trello
- Twilio
- Typeform
- Unbounce
- Vision6
- Vtiger CRM
- WHMCS
- WooCommerce
- WordPress
- Workable
- Xero
- YouCanBookMe
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoho Connect
- Zoho Creator
- Zoho Mail
- airSlate SignNow
- eSputnik
- vcita
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