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Survicate vs Retently Comparison (2026)
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Good recommendations?
Overview
Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
99
5
4
3
2
1
69
25
4
0
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.9
31
5
4
3
2
1
28
2
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
96%
would recommend this appPros
“I appreciate the intuitive design, pre-set templates, and ready-to-use question ideas that save time while keeping surveys professional-looking.”
PP
Pauline P.
Senior Graphic Designer
“The AI insight tools in particular have been incredibly helpful for us as a business allowing us to quickly analyse large volumes of customer feedback and pinpoint any issues with our customer experience that require action.”
GT
Graeme T.
Group Quality Lead
“Another standout feature is their tracking system for feature requests. When a feature I suggested goes live, they notify me directly – a thoughtful touch that shows they truly listen to customer feedback.”
VP
Vladimir P.
Senior Marketing Manager
Pros
“Customer support is excellent, they not only resolve issues quickly but takes on feedback to add new features as well.”
Jen L.
Head of CX Analytics, AI and Optimisation
“The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable.”
DC
Dorota C.
Operations Laad
“Support team willing to make changes and enhancements to the platform and take on feedback.”
Chris T.
Director
Cons
“You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible.”
GN
Gretchen N.
Director
“For example, I wanted to ask users to rate their level of technology skills on a 5-point scale and I had to hijack a CSAT for that.”
MM
Mathilde M.
Lead user research
“The AI analysis tool needs improvement, as it is not very accurate in analyzing a qualitative output.”
JY
Jimmy Y.
Product manager
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review10 months ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features85
- 360 Degree Feedback
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Advocate Management
- Alerts/Notifications
- Anonymous Feedback
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Conversion Tracking
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Mobile
- For Websites
- Forms Creation & Design
- Generative AI
- Geotargeting
- Landing Pages/Web Forms
- Lead Capture
- Live Results Sharing
- Loyalty Program
- Member Portal
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Marketing
- Multi-Language
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offboarding
- Onboarding
- Online Polling
- Performance Metrics
- Predictive Analytics
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Review Monitoring
- Review Notification
- Rewards Management
- SSL Security
- Search/Filter
- Segmentation
- Sentiment Analysis
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Usage Tracking/Analytics
- User Research Analysis
- Visual Analytics
- Website Integration
- Widgets
- Word Clouds
- Workflow Automation
- Workflow Management
- Total features83
- 360 Degree Feedback
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Advocate Management
- Alerts/Notifications
- Anonymous Feedback
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Conversion Tracking
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Mobile
- For Websites
- Forms Creation & Design
- Generative AI
- Geotargeting
- Landing Pages/Web Forms
- Lead Capture
- Live Results Sharing
- Loyalty Program
- Member Portal
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Marketing
- Multi-Language
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offboarding
- Onboarding
- Online Polling
- Performance Metrics
- Predictive Analytics
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Review Monitoring
- Review Notification
- Rewards Management
- SSL Security
- Search/Filter
- Segmentation
- Sentiment Analysis
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Usage Tracking/Analytics
- User Research Analysis
- Visual Analytics
- Website Integration
- Widgets
- Word Clouds
- Workflow Automation
- Workflow Management
Integrations
- Total integrations65
- ABC Trainerize
- AWeber
- Accelo
- Act-On
- ActiveCampaign
- Acuity Scheduling
- AdRoll
- Adobe Commerce
- Agile CRM
- Aha!
- Airtable
- Amplitude
- Asana
- Automaid
- Autotask PSA
- Basecamp
- BenchmarkONE
- BigCommerce
- Bird
- Birdeye
- BombBomb
- Box
- Braze
- Breezy
- Brevo
- Calendly
- Campaign Monitor by Marigold
- Chargebee
- Chatfuel
- ChildWatch
- ClickFunnels
- ClickTime
- Clio
- Close
- Coda
- ConnectWise PSA
- Constant Contact
- Contactually
- Copper
- Customer.io
- Databox
- Datadog
- Direct Mail
- Drift
- Drip
- Dropbox
- Dropbox Sign
- Ecwid
- Epos Now
- Eventbrite
- Expensify
- Files.com
- Firmao CRM
- Formstack Forms
- FreeAgent
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- Fullstory
- Geckoboard
- GetResponse
- Getsitecontrol
- Glassbox
- Gmail
- GoTo Meeting
- Google Analytics 360
- Google Calendar
- Google Chrome
- Google Docs
- Google Forms
- Google Sheets
- Gravity Forms
- Help Scout
- Helply
- Hive
- Hiveage
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- IBM Targetprocess
- Invoice Ninja
- InvoiceBerry
- Iterable
- Jira
- Jitbit Helpdesk
- Jotform
- Kajabi
- Kanban Tool
- Kantata
- Kayako
- Keap
- Kit
- Klaviyo
- Knack
- Kommo
- Limo Anywhere
- LiveChat
- Livestorm
- MailerLite
- Mailgun
- Mailjet
- Manago AI
- Marketo Engage
- Marketo Sales Connect
- Mattermost
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Teams
- Microsoft Viva Engage
- Mitti (by SafetyCulture)
- Mixpanel
- Netskope One Platform
- New Relic
- Nimble
- Nintex Process Platform
- OnePageCRM
- Onfleet
- Ontraport
- Ortto
- Outgrow
- PayPal
- Paymo
- Pipedrive
- Pipefy
- Plecto
- Podio
- ProdPad
- Productboard
- Proposify
- Qwilr
- Recurly
- Redbooth
- Redmine
- Reply
- RescueTime
- SAP SuccessFactors Work Zone
- Salesforce Marketing Cloud Account Engagement
- Salesforce Nonprofit Cloud
- Salesforce Sales Cloud
- Segment
- SendGrid
- SendPulse
- SessionCam
- ShipStation
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Streak
- Stripe
- TalentLMS
- Teachable
- Teamwork Desk
- Thinkific
- Toodledo
- Totango
- Trello
- Twilio
- Typeform
- UXCam
- Unbounce
- VERO
- Vision6
- Vtiger CRM
- WHMCS
- WooCommerce
- Woopra
- WordPress
- Workable
- Xero
- YouCanBookMe
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoho Connect
- Zoho Creator
- Zoho Mail
- airSlate SignNow
- eSputnik
- iPresso
- monday AI Work Platform
- tl;dv
- vcita
- Total integrations160
- ABC Trainerize
- AWeber
- Accelo
- Act-On
- ActiveCampaign
- Acuity Scheduling
- AdRoll
- Adobe Commerce
- Agile CRM
- Aha!
- Airtable
- Amplitude
- Asana
- Automaid
- Autotask PSA
- Basecamp
- BenchmarkONE
- BigCommerce
- Bird
- Birdeye
- BombBomb
- Box
- Braze
- Breezy
- Brevo
- Calendly
- Campaign Monitor by Marigold
- Chargebee
- Chatfuel
- ChildWatch
- ClickFunnels
- ClickTime
- Clio
- Close
- Coda
- ConnectWise PSA
- Constant Contact
- Contactually
- Copper
- Customer.io
- Databox
- Datadog
- Direct Mail
- Drift
- Drip
- Dropbox
- Dropbox Sign
- Ecwid
- Epos Now
- Eventbrite
- Expensify
- Files.com
- Firmao CRM
- Formstack Forms
- FreeAgent
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- Fullstory
- Geckoboard
- GetResponse
- Getsitecontrol
- Glassbox
- Gmail
- GoTo Meeting
- Google Analytics 360
- Google Calendar
- Google Chrome
- Google Docs
- Google Forms
- Google Sheets
- Gravity Forms
- Help Scout
- Helply
- Hive
- Hiveage
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- IBM Targetprocess
- Invoice Ninja
- InvoiceBerry
- Iterable
- Jira
- Jitbit Helpdesk
- Jotform
- Kajabi
- Kanban Tool
- Kantata
- Kayako
- Keap
- Kit
- Klaviyo
- Knack
- Kommo
- Limo Anywhere
- LiveChat
- Livestorm
- MailerLite
- Mailgun
- Mailjet
- Manago AI
- Marketo Engage
- Marketo Sales Connect
- Mattermost
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Teams
- Microsoft Viva Engage
- Mitti (by SafetyCulture)
- Mixpanel
- Netskope One Platform
- New Relic
- Nimble
- Nintex Process Platform
- OnePageCRM
- Onfleet
- Ontraport
- Ortto
- Outgrow
- PayPal
- Paymo
- Pipedrive
- Pipefy
- Plecto
- Podio
- ProdPad
- Productboard
- Proposify
- Qwilr
- Recurly
- Redbooth
- Redmine
- Reply
- RescueTime
- SAP SuccessFactors Work Zone
- Salesforce Marketing Cloud Account Engagement
- Salesforce Nonprofit Cloud
- Salesforce Sales Cloud
- Segment
- SendGrid
- SendPulse
- SessionCam
- ShipStation
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Streak
- Stripe
- TalentLMS
- Teachable
- Teamwork Desk
- Thinkific
- Toodledo
- Totango
- Trello
- Twilio
- Typeform
- UXCam
- Unbounce
- VERO
- Vision6
- Vtiger CRM
- WHMCS
- WooCommerce
- Woopra
- WordPress
- Workable
- Xero
- YouCanBookMe
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoho Connect
- Zoho Creator
- Zoho Mail
- airSlate SignNow
- eSputnik
- iPresso
- monday AI Work Platform
- tl;dv
- vcita
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