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SurveyMonkey vs Retently Comparison (2026)
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Good recommendations?
SurveyMonkey
4.6
(10.5K)5
6.8K
4
3K
3
498
2
91
1
49
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Retently
4.9
(31)5
28
4
2
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
SurveyMonkey's AI-powered platform provides survey design assistance and surfaces real-time insights to help teams of all experience levels work and grow quickly. With 200+ integrations and enterprise-grade security, SurveyMonkey fits into existing workflows while protecting sensitive data.
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
10.5K
5
4
3
2
1
6.8K
3K
498
91
49
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.9
31
5
4
3
2
1
28
2
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
96%
would recommend this appPros
“It saves time, keeps responses organized, and provides useful reporting that helps improve internal processes and team engagement. While some premium features come at an additional cost, the platform is dependable, user-friendly, and delivers good value for regular feedback collection.”
EW
Emilia W.
Network Support Coordinator
“My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others”
Ashley G.
HR Manager
“I especially appreciate the variety of question types, customization options, and detailed analytics that help turn responses into actionable insights.”
JH
Jenny H.
Communications Director
Pros
“Customer support is excellent, they not only resolve issues quickly but takes on feedback to add new features as well.”
Jen L.
Head of CX Analytics, AI and Optimisation
“The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable.”
DC
Dorota C.
Operations Laad
“Support team willing to make changes and enhancements to the platform and take on feedback.”
Chris T.
Director
Cons
“Some advanced survey logic and reporting features require a paid subscription, which may not be ideal for smaller teams with basic needs.”
EW
Emilia W.
Network Support Coordinator
“Some customization and analytics options are only available in higher-priced plans, which can be expensive for individuals or small businesses.”
Ronith C.
Student
“The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans.”
EW
Emma W.
Assistant manager
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review5 days ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features112
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Autofill
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Onboarding
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Creation & Design
- Forms Management
- Gamification
- Interactive Content
- Lead Generation
- Learning & Development
- Live Results Sharing
- Loyalty Program
- Member Portal
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Marketing
- Multi-Language
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offboarding
- Offline Response Collection
- Online Polling
- Peer-to-Peer Recognition
- Performance Management
- Performance Metrics
- Predictive Analytics
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- Rewards Management
- SMS Messaging
- SSL Security
- Scoring
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Skills Assessment
- Skip Logic
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Word Clouds
- Workflow Automation
- Workflow Management
- Total features83
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Autofill
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Onboarding
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Creation & Design
- Forms Management
- Gamification
- Interactive Content
- Lead Generation
- Learning & Development
- Live Results Sharing
- Loyalty Program
- Member Portal
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Marketing
- Multi-Language
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offboarding
- Offline Response Collection
- Online Polling
- Peer-to-Peer Recognition
- Performance Management
- Performance Metrics
- Predictive Analytics
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- Rewards Management
- SMS Messaging
- SSL Security
- Scoring
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Skills Assessment
- Skip Logic
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Word Clouds
- Workflow Automation
- Workflow Management
Integrations
- Total integrations85
- ABC Trainerize
- AWeber
- Accelo
- Act-On
- ActiveCampaign
- Acuity Scheduling
- AdRoll
- Administrate Training Management
- Adobe Commerce
- Agile CRM
- Aha!
- Airtable
- Apptio Platform
- Appy Pie
- Arlo Training Management Software
- Asana
- Automaid
- Autotask PSA
- Basecamp
- BenchmarkONE
- BigCommerce
- Bird
- Birdeye
- BombBomb
- Box
- Breezy
- Brevo
- Calendly
- Campaign Monitor by Marigold
- Chargebee
- Chatfuel
- Chattermill
- ChildWatch
- ClicData
- ClickFunnels
- ClickTime
- Clio
- Close
- ConnectWise PSA
- Constant Contact
- Contactually
- Copper
- CozyRoc SSIS+ Components Suite
- DataGrail
- Databox
- Dataddo
- Datadog
- Direct Mail
- Drift
- Drip
- Dropbox
- Dropbox Sign
- Ecwid
- Emma by Marigold
- Enterpret
- Epos Now
- Ethnio
- Eventbrite
- Evernote Teams
- Expensify
- Files.com
- Fivetran
- Flatly
- Formstack Forms
- FreeAgent
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- Gainsight CS
- Geckoboard
- GetResponse
- Getsitecontrol
- Gmail
- GoTo Meeting
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Forms
- Gravity Forms
- GreenSpark
- Help Scout
- Helply
- Hevo
- Hive
- Hiveage
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- IBM Targetprocess
- Integry
- Invoice Ninja
- Jira
- Jitbit Helpdesk
- Jivrus Looker Studio Connectors
- Jotform
- Kajabi
- Kanban Tool
- Kantata
- Kapiche
- Kayako
- Keap
- Kit
- Knack
- Kommo
- Limo Anywhere
- LiveChat
- Livestorm
- Mailgun
- Mailjet
- Make
- Marketo Engage
- Marketo Sales Connect
- Matillion
- Mattermost
- Maximizer CRM
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Power BI
- Microsoft Teams
- Microsoft Viva Engage
- Minitab
- Mitti (by SafetyCulture)
- Monkedo
- NVivo
- Netskope One Platform
- New Relic
- Nimble
- Nintex Process Platform
- Notion
- OneDrive
- OnePageCRM
- Onfleet
- Oracle Eloqua Marketing Automation
- Ortto
- Osano
- Outgrow
- Pabbly Connect
- PayPal
- Paymo
- Pipedream
- Pipedrive
- Pipefy
- Plecto
- Podio
- ProdPad
- Productiv
- Proposify
- Purplepass
- Quickwork
- Qwilr
- Rally UXR
- Recruit Wizard
- Recurly
- Redbooth
- Redmine
- RescueTime
- Respondent
- Robly
- SAP SuccessFactors Work Zone
- Salesforce Marketing Cloud Account Engagement
- Salesforce Nonprofit Cloud
- Salesforce Sales Cloud
- SendGrid
- SendPulse
- Sendoso
- ShipStation
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Smartsheet
- SolarWinds Service Desk
- Stitch
- Streak
- Stripe
- Style Intelligence
- Tableau
- TalentLMS
- Teachable
- Teamwork Desk
- Thematic
- Thinkific
- Toodledo
- Totango
- Transcend
- Tray.io
- Trello
- Tremendous
- Tugger
- Twilio
- Typeform
- Unbounce
- Unito
- UpMetrics
- Vision6
- Visme
- Vtiger CRM
- WHMCS
- WooCommerce
- WordPress
- Workable
- Workato
- Xero
- YouCanBookMe
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoho Campaigns
- Zoho Connect
- Zoho Creator
- Zoho Mail
- Zoom Events and Webinars
- Zuper
- airSlate SignNow
- eSputnik
- monday AI Work Platform
- theMarketer
- trocco
- vcita
- viaSocket
- Total integrations160
- ABC Trainerize
- AWeber
- Accelo
- Act-On
- ActiveCampaign
- Acuity Scheduling
- AdRoll
- Administrate Training Management
- Adobe Commerce
- Agile CRM
- Aha!
- Airtable
- Apptio Platform
- Appy Pie
- Arlo Training Management Software
- Asana
- Automaid
- Autotask PSA
- Basecamp
- BenchmarkONE
- BigCommerce
- Bird
- Birdeye
- BombBomb
- Box
- Breezy
- Brevo
- Calendly
- Campaign Monitor by Marigold
- Chargebee
- Chatfuel
- Chattermill
- ChildWatch
- ClicData
- ClickFunnels
- ClickTime
- Clio
- Close
- ConnectWise PSA
- Constant Contact
- Contactually
- Copper
- CozyRoc SSIS+ Components Suite
- DataGrail
- Databox
- Dataddo
- Datadog
- Direct Mail
- Drift
- Drip
- Dropbox
- Dropbox Sign
- Ecwid
- Emma by Marigold
- Enterpret
- Epos Now
- Ethnio
- Eventbrite
- Evernote Teams
- Expensify
- Files.com
- Fivetran
- Flatly
- Formstack Forms
- FreeAgent
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- Gainsight CS
- Geckoboard
- GetResponse
- Getsitecontrol
- Gmail
- GoTo Meeting
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Forms
- Gravity Forms
- GreenSpark
- Help Scout
- Helply
- Hevo
- Hive
- Hiveage
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- IBM Targetprocess
- Integry
- Invoice Ninja
- Jira
- Jitbit Helpdesk
- Jivrus Looker Studio Connectors
- Jotform
- Kajabi
- Kanban Tool
- Kantata
- Kapiche
- Kayako
- Keap
- Kit
- Knack
- Kommo
- Limo Anywhere
- LiveChat
- Livestorm
- Mailgun
- Mailjet
- Make
- Marketo Engage
- Marketo Sales Connect
- Matillion
- Mattermost
- Maximizer CRM
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Power BI
- Microsoft Teams
- Microsoft Viva Engage
- Minitab
- Mitti (by SafetyCulture)
- Monkedo
- NVivo
- Netskope One Platform
- New Relic
- Nimble
- Nintex Process Platform
- Notion
- OneDrive
- OnePageCRM
- Onfleet
- Oracle Eloqua Marketing Automation
- Ortto
- Osano
- Outgrow
- Pabbly Connect
- PayPal
- Paymo
- Pipedream
- Pipedrive
- Pipefy
- Plecto
- Podio
- ProdPad
- Productiv
- Proposify
- Purplepass
- Quickwork
- Qwilr
- Rally UXR
- Recruit Wizard
- Recurly
- Redbooth
- Redmine
- RescueTime
- Respondent
- Robly
- SAP SuccessFactors Work Zone
- Salesforce Marketing Cloud Account Engagement
- Salesforce Nonprofit Cloud
- Salesforce Sales Cloud
- SendGrid
- SendPulse
- Sendoso
- ShipStation
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Smartsheet
- SolarWinds Service Desk
- Stitch
- Streak
- Stripe
- Style Intelligence
- Tableau
- TalentLMS
- Teachable
- Teamwork Desk
- Thematic
- Thinkific
- Toodledo
- Totango
- Transcend
- Tray.io
- Trello
- Tremendous
- Tugger
- Twilio
- Typeform
- Unbounce
- Unito
- UpMetrics
- Vision6
- Visme
- Vtiger CRM
- WHMCS
- WooCommerce
- WordPress
- Workable
- Workato
- Xero
- YouCanBookMe
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoho Campaigns
- Zoho Connect
- Zoho Creator
- Zoho Mail
- Zoom Events and Webinars
- Zuper
- airSlate SignNow
- eSputnik
- monday AI Work Platform
- theMarketer
- trocco
- vcita
- viaSocket
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