Revel Systems vs Epos Now

Restroworks

Toast POS

Restroworks powers 25,000+ restaurants worldwide with a cloud-based platform combining POS, inventory, kitchen automation, kiosks, and analytics, helping restaurant brands streamline operations, gain real-time insights, and scale efficiently.

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs and improve customer experience

Epos Now

Epos Now is a leading global cloud-based point-of-sale and payment system that specializes in helping US retail and hospitality businesses trade efficiently.

Thanks to a selection of tools, and an extensive app store, users can create bespoke systems that make running a business simple.

Office Manager

CRM" customer management is lacking on the management side; purchase reporting only available for periods of 12 months rather than entire history for customer.

President

The technical customer support was terrible.  

owner operator

Currently, I am searching for a new POS system from a provider that values its customers and prioritizes service.

Business Analyst

My role with Estee Lauder is Retail Business analyst for Le Labo brand. Because they use Revel which is unique to any other Estee Lauder brand, my responsibility is also system admin of the Revel software.

Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you achieve your dreams!

Accounting Integration

Barcode/Ticket Scanning

Billing & Invoicing

Commission Management

Cost Tracking

Customer Accounts

Customer History

Delivery Management

Demand Forecasting

Discount Management

eCommerce Management

Electronic Payments

Electronic Signature

Employee Management

Forecasting

For Liquor Stores

For Restaurants

For Retail

Gift Card Management

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Inventory Tracking

IoT Integration

Layaway Management

Loyalty Program

Mobile Access

Mobile App

Multi-Channel Management

Multi-Location

Online Ordering

Online Payments

Ordering Automation

Order Management

Payment Processing

Point of Sale (POS)

Pricing Management

Product Identification

Purchase Order Management

Reorder Management

Reporting/Analytics

Restaurant POS

Retail Inventory Management

Retail Management

Retail POS

Returns Management

Returns Tracking

Sales Reports

Search/Filter

Separate Checks

Shipping Management

Split Checks

SSL Security

Supplier Management

Table Management

Tips Management

Touch Screen

Warehouse Management

Some reviewers find Revel Systems offers good value for the money, appreciating robust features and reasonable base pricing. However, most users report high upfront and ongoing costs, hidden fees, and frustration with the a la carte pricing structure.

Value for money

By industry, Revel Systems reviewers are most commonly professionals in restaurants (42%). The most frequent use case for Revel Systems cited by reviewers is restaurant POS (53% of reviewers).

Revel Systems

Web-based

Windows

Linux

iPad

Square Point of Sale

Basic

Complicated payment handling

79% of reviewers feel negative about Credit Card Processing. Some users report frequent issues with card readers, batch mismatches, and incompatibility with certain payment processors. Reviewers indicate that replacement costs and high processing fees add financial strain, and they find support for payment-related problems inadequate. Some users say chip and tap technology is outdated or unavailable, while reviewers highlight difficulties with gift cards and mobile payments. Users think unreliable payment processing disrupts sales and creates stress during busy periods.

Unexpected and ongoing charges

83% of reviewers feel negative about Fees. Some users report high monthly fees, additional charges for features, and costly cancellation penalties. Reviewers indicate that billing continues even after service termination, and they find support and account management tied to extra payments. Some users say fee structures are unclear and not disclosed upfront, while reviewers highlight issues with unauthorized deductions and difficulty obtaining refunds. Users think the accumulation of charges for add-ons and basic services strains their budgets and complicates financial planning.

Operational errors impact sales

91% of reviewers feel negative about Order and Payment Issues. Some users report frequent problems with lost orders, payment glitches, and split check functionality, leading to lost revenue and customer frustration. Reviewers indicate that correcting mistakes after transactions is difficult, and they find the process for adjusting tips and payments tedious. Some users say operational inconsistencies disrupt accounting and daily workflows, while reviewers highlight challenges with refunds, cancellations, and accessing reports after account closure. Users think these issues create significant headaches for both staff and management.

High and hidden costs

79% of reviewers feel negative about Pricing. Some users report expensive upfront and ongoing costs, including equipment and subscriptions. Reviewers indicate that hidden fees and a la carte pricing structures increase total expenses unexpectedly. Some users say the system is pricier than competitors and lacks value for money, while reviewers highlight challenges with undisclosed charges for essential features and integrations. Users think the overall cost makes it difficult for small businesses to justify the investment and manage operational budgets.

System instability and glitches

87% of reviewers feel negative about Bugs and Issues. Some users report recurring software glitches, freezing, and connectivity problems that disrupt operations. Reviewers indicate that troubleshooting is time-consuming and often unresolved, requiring substantial personal effort. Some users say inconsistent performance and unexplained errors undermine productivity, while reviewers highlight difficulties with backend and frontend stability. Users think unreliable hardware and frequent downtime cause frustration, and they find technical support insufficient for resolving persistent system bugs.

Remote management capabilities

Deployment is easy, just download the app, provision, and as long as you have an internet connection, you're on your way.

80% of reviewers feel positive about Cloud Access. Some users report that the cloud-based system enables them to access business information and make changes remotely, which they find valuable for managing operations from anywhere. Reviewers appreciate real-time syncing and the ability to monitor sales, inventory, and reports without being onsite. Some users say remote access improves productivity and responsiveness, while reviewers indicate that deployment and updates are straightforward with internet connectivity. Users think cloud access supports flexible management and integration with other software solutions.

Efficient staff onboarding process

90% of reviewers feel positive about Staff Training. Some users report that the system’s intuitive interface allows new employees to learn quickly, minimizing training time. Reviewers appreciate that even staff with limited technical experience can adapt easily, and they find onboarding smooth due to clear instructions and helpful support. Some users say the platform’s familiarity across locations makes transitions for new hires easier. Reviewers indicate that ongoing assistance from support staff further streamlines the training process, and they value the straightforward learning curve for both front and back end operations.

Flexible business adaptation

The depths of customization you could do with your menu was great.  

81% of reviewers feel positive about Customization. Some users report that the system offers extensive options to tailor menus, modifiers, and interface elements to fit their unique business needs. Reviewers appreciate the ability to adjust product details, recipes, and workflows, allowing for personalized operations. Some users say the platform’s flexibility supports both simple and complex configurations, and they find it easy to tweak settings as their business evolves. Reviewers indicate that customization enhances efficiency and supports a variety of business models, making the software versatile and adaptable.

Intuitive daily operations

85% of reviewers feel positive about Ease of Use. Some users report that the platform is straightforward and user-friendly, making daily tasks and navigation simple. Reviewers appreciate that both front and back end functions are accessible, and they find the system easy to learn for those new to POS software. Some users say the clean interface and logical layout reduce confusion, while reviewers indicate that modifying settings and managing operations is uncomplicated. Users think the intuitive design helps them quickly locate features and perform tasks efficiently without extensive training.

I remained solely because I invested a significant amount of time setting up and organizing my menu, and I was reluctant to begin again with another company.

Owner

Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping.  

It feels like every SaaS company gets to nickel and diming their clients at some point, and I guess Revel is at that point.

Revel is very valuable to Le Labo brand because as beauty brand that creates hand blended perfume, we need to track all of the inventory at an ingredient level.

We got an apology from the agent who recommended it, so they admitted fault, but considered it fixed with a $25 credit on our account.

Revel has allowed us to centralize the reporting of sales, inventory usage, time keeping, etc.

The worst one is charging $9.99 to use their app on your phone.  

We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering.

Service Manager

Director of Patient Experience

We had engaging team members throughout the entire process that helped us implement and understand our new POS and inventory management system.

Networking for the POS systems is a mess.

The backend reporting and ability to view multiple locations from one place.

PLUS that has all the features that should be in the regular delivery but they are not?  

The use of iPads for the KDS system was very nice and easy to implement.  

Thought about replacing several times but can't find another system that has as many features and will handle the weighted items which are a big part of our sales.

Chef-Owner

Revel Up has integrated all my systems into one system and one set of printers

Owner/Gen Manager

Inability to create a report for individual product sales or cumulative  product sales.

They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges.

Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something.  

Director

We were recently told that they are moving away from tyro, which is a major payment system in Australia , which was the first issue since Tyro are the best value around for eftpos machineThen  not long after a pop up appeared when we logged in, stating that they had new Terms and conditions  ( will attached if possible) which when you look at it its very standard, this happens from time to time. And you click YESWhat they dont tell you is that in the T&C's there are sticking you up for 36 months contract, this practice is deceptive since you have to go looking for this extension deep in the  text of the T&C's.

Same system used for different areas of our business where we had different POS systems in past.

Reporting, customer service, adding products and modifiers was a nightmare.  

Ease of use for staff and ability to implement our own gift cards & loyalty programs.

Overall I am happy with the way Revel can handle the complexity of the sales, and the real time reporting.  

owner

it has been a good first 7 years until we had to change to Adyen and installed online ordering, qr ordering

I finally switched to a different POS provider.   When I called to cancel, Revel says I renewed FOR THREE YEARS by a pop up screen.  

Management console format is a bit dated now.  

It is not easy to use, and does not accumulate points for weighted items which is the majority of our sales.   

I would not recommend Revel to any restaurant owner.  

Menu processing, scheduling, basic reports

Operations

Flexibility with making menu modifications.

That was falsely sold and they are in breach of contract unable to fulfill the terms.  

Secretary

He has made plenty of money from us and yet continued to deduct money out of our account.  

Many features that we do not use, but are there for us if we expand.  

HR & Operations

it enabled us to move to contactless ordering and payment online during pandemic restrictions.

Owner/GM

Cause multiple challenges with discounts.

I have  not been able to devote the time needed to fix the discount issues.

It is now for (with the same # of POS stations) $750.  

The only reason we considered Revel was because of IOS compaitiblity.

Waaayyyyy too much down-time and too much difficulty getting back up.

This was architected and is maintained by our organization.

Difficult to use and not meeting my needs.

Customer Support

Sales Process

Customization

Bugs and Issues

Reporting

Revel System

Order and Payment Issues

Pricing

Mid-size Business

Small Business

Large Enterprises

Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital receipts, inventory, reports, and more.

PayPal Point of Sale

The PayPal Here app is a mobile point of sale (POS) software designed to help businesses securely process debit or credit card payments and generate invoices. The application enables retailers and manufacturers to create and organize product lists and add details including photos and descriptions.

Clover

Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other service businesses manage their point-of-sale operations, with secure payment solutions and reliable business management features

I signed up for their service based on their promise of no hidden costs, but****** ONE YEAR after using******their system, I was hit with an unexpected bill for services I never agreed to. When I tried to reach out to their customer service team to get it sorted, I was met with the same unhelpful and unresponsive service as before.

IT Support

There was no proactive communication, no structured transition, and limited effective support when issues arose.

Shop keeper

Very satisfied especially with customer service as they were there for immediate help when ever we needed them when we were first navigating the system.

Easily connect to major online ordering and delivery apps to create new revenue streams using Epos Now’s restaurant POS system. Then, manage in-house operations using complex inventory management down to ingredient level alongside detailed reporting, and management tools.


Revel Systems vs Epos Now Comparison (2026)

Revel Systems

Epos Now

Overview

Video & Screenshots

Pricing

User reviews

Key features

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