Revel Systems vs Toast POS Comparison

Square Point of Sale

SumUp

Clover

TouchBistro

Aloha Cloud

Aloha EPOS

Unmitigated Disaster

Minimalist and Affordable POS System!

Thank you!  The Revel Systems POS is great.

Excellent POS System for our business

Revel is a much better POS system than previously used. It makes opening and closing very simple. Inventory is fairly simple. I like the look of the software. Definitely recommend it.

Good POS Software 

Just over a year ago we decided to move our POS system from Quickbooks POS to Revel POS and we have never stopped regretting that decision. The support is horrible, standard features that should always be available in POS are always "coming with the next update", the updates cause more problems than they fix, and the whole system is geared toward restaurants which is not at all what we do.   

Wrong decision

A POS system that is reliable most of the time.

Revel is a smart choice for small business owners looking to use the iPad as their POS

Hi There, 

Thank you so much for the review and feedback! 

We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers. 

Please feel free to contact me at community@revelsystems.com.

Kind Regards, 
Sarah, Customer Advocacy Manager at Revel 

I was an ‘early adopter’ buying my Revel Systems POS in late 2012. My business has more than doubled and I credit Revel Systems as integral to that success. We started with one iPad, but within 6 months seamlessly added the second. I personally built the backend and found it intuitive and relatively easy once you commit to understanding the basics.
I have felt some of Revels ‘growing pains’ over the years, however ultimately I always had my issue resolved, which all too often were a ‘user error’ situation. I also have experiences where Revel made changes to the system, which were not beneficial to me. I reached, complained, and ultimately they reintroduced the feature that I missed.
For those looking to start with Revel today benefit from all the capital and advancements implemented in the last 4 years. If or when I expand beyond my original location, I will use Revel Systems again. I have experience with Aloha, Dinnerware, and Maitre D and much prefer Revel Systems.

Happy Early Adopter of Revel Systems

Terrible, we had been using it for a year, the previous owner had it installed for years before that.We were recently told that they are moving away from tyro, which is a major payment system in Australia , which was the first issue since Tyro are the best value around for eftpos machineThen  not long after a pop up appeared when we logged in, stating that they had new Terms and conditions  ( will attached if possible) which when you look at it its very standard, this happens from time to time. And you click YESWhat they dont tell you is that in the T&C's there are sticking you up for 36 months contract, this practice is deceptive since you have to go looking for this extension deep in the  text of the T&C's. 

Hidden in the Terms and conditions 

Revel 

Fair to poor. It doesn't do anything  better than other systems that we've used in the past. I hate how every feature is a required monthly subscription. What happened to developers making a great product and working on improvements to roll out? 

Pay Monthly to Access your Sales Data???? 

Good product great support

Full service restaurant using 5 revel terminals

Customer support is absolutely atrocious. They outsource all their support and you can never speak to the same person or be given the same answer twice. We worked for over 6 months to try to make this $3,000 investment work to no avail. We are not IT illiterate but could never be given a solution get input our inventory in a way that worked with revel. Which is pretty standard retail inventory. I watched every help video on their website and went so far as to ask them to input our inventory for a fee. They would not do this. Purchasing this system was a rookie mistake and quite frankly a nightmare!


Revel Systems: Steer clear for a retail POS 

POS for Small Biz

We appreciate the feedback, Matt. We're constantly trying to do better and input like this really helps. Thanks!

Just Keeps Getting Worse

Its terrible that a company can operate in this day and age with such dishonesty - from hiding costs, failing to supply agreements yet embedding them in a url link in the fine print to obscure it,  Order forms that order monthly subscriptions then you find out it has a three year term that was never disclosed, sales men that tell you to contact their providers of equipment to get a price, sales men that lie and wont stand by their own word.  Then you have the 15k cancellation fee for the 3 year contract you were never advised you had. Customer service teams that don't communicate and pass you off to each other to further yet obscure you from getting any value.  A disgraceful company, shame the software is ok, they are now just a greedy corporation with no appreciation or view of their customers.  With this company they customer is always wrong and they will tell you so. Overpriced dishonest and corrupt.

Revel = Overpriced, dishonest and corrupt.

Absolutely horrible integration with payment systems.  I mean, learn how to split by seat!

Wow - take some notes from aloha.

Although it’s an innovative product, the quality of customer service is horrible. Three of our restaurants in Europe run on Revel and we have seen significant decrease in stability / consistency. Frequent updates in recent months have caused complete service failure during lunch time (as updates seem to come in at exactly that time). Our account manager is basically helpless, and can only offer us to pay hefty fees to their consultants as well as VIP services in order for us to get support. Far behind NetPos which we use in our other outlets!

We halted now the implementation of Revel across our 5 restaurants concepts with 70 outlets and are looking to switch to another provider. Further we tried to implement our mobile app with Revel’s API, turned out it is basically unusable at this stage due to limitation of calls we can make to it.

Innovative QSR POS solution, terrible customer service and poor reliability

Hello Chris, 

I'm very sorry to hear that you're having a poor experience with your system and support. We definitely want to be sure to meet your customer service needs. I will be reaching out to you directly to learn more about how we can turn things around here. We're also happy to work with partners to increase API calls. We do set a limit at the outset of our relationship with our partners but we are always available to increase limits if we realize there is a specific need for one of our valued merchants. Revel's Business Development team will work with the partner providing you the integrated service to find an immediate solution. Thank you for sharing your feedback and for bringing it to our attention. 

Regards, 
Sarah, Community Manager, Revel Systems

I stuck with Revel for the first two years of my business because of the desktop QuickBooks integration, which made things easier on my accountant and myself for bookkeeping. Now that they no longer host a Sync app, they are trying to force everyone onto QB online. The support agent I spoke to claimed that there was no way to export the data manually to desktop. 

The system was clearly designed for restaurants and mangled into a retail space. There are all kinds of restaurant related options that are unrelated to a retail boutique, but have to be navigated around. Many issues with dashboard navigation, ability to adjust errors without complicating inventory accounting, etc. I've tried to call during peak business times to solve customer issues and been kept on hold for literally hours. When I tried to reach out to the sales person who sold me the system, all emails and calls went unreturned.

After 2 years of fighting with this system to make it work in my space, with terrible support and a high suprise costs, I'm giving up. The last reason I held out was the ease of passing through to my accountant. Now that that has been made even more difficult, I will be switching to another system this summer.


Dissapointing product and support

Thank you for your feedback, Kerry. We apologize for the frustrating and disappointing experience you've had; someone from Revel will be reaching out soon to see what can be done to make things right.

In theory, it should be great. But this system loses orders, loses discounts, moves voids from one ticket to another, loses payments, combines checks that have been split, splits checks that have been merged...I could go on and on.  All the functionality in the world doesn't matter when a POS can't handle the basics. By far the worst experience I've ever had with a POS. It's cost me thousands of dollars in lost customers, lost credit card payments, money that I've spent paying my bookkeeper and other staff to straighten out all the issues, food that I've had to comp because orders were lost, etc. I've receive a total of $ in compensation from Revel. I've been stuck with this useless system for five months and cannot wait for the day I'm done with it.

A disaster from start to finish

Hi Shan,
I am really sorry to hear that you have experienced so much frustration. I have taken a look at your ticket history and I can see what the source is here. Software updates are consistent across all iPad based POS software. Most clients never hit a bug, so we're very sorry to see you were hit by one or more in a row. This is not standard and we can assure you we're working to improve testing and our overall quality with each release. I can see that you are now working with a senior agent and that things apprear to be moving in the right direction. Again, we apologize and appreciate your patience in working with us. 
Regards, 
Sarah, Community Manager, Revel 

A POS with ultimate security

Amazing!!

I have a hodgepodge of software doing different things and using different printers...Revel Up has integrated all my systems into one system and one set of printers

A great system for our needs and wonderful sales and implementation team!   

Overall experience is good as we are familiar with the system. Revel support is generally helpful when issues require additional assistance/experience to navigate.

Revel System as Inventory Management 

Overall we are very pleased with our decision to move away from the old POS systems to Revel.

Revel POS System for a high volume bar

Toast

Hi Tom, Jasmine from Toast here. Thanks for your review! We'd love to hear what features you would like to see that you think we're missing. Let your Restaurant Success Manager know your thoughts!

Stay off Toast

Excellent 

Hi Mary, Mora from Toast here. It's great to hear that Toast has been simple to implement and use in your restaurant. Thanks for the review!

Steer clear of this company.  I have 18 units using Toast and I am having to go through the painful process of switching to a new POS system because their service and support is non existent.  Their staff is to inept too even onboard new locations.

steer clear

Smooth install. Easy to use.. Accurate information 

Toast Review 

Hi Chris, wow, thanks for the 5-star review. We're grateful to have you as a restaurant partner. If you haven't already, join our Toast Community at https://community.toasttab.com/ to connect with other restaurant leaders. - Carrisa

Manager

Toast is my favorite POS

Overall it was one of the best POSS systems I used.

Very reliable and user friendly 

Hi Jennifer- Jasmine from Toast here. I'm happy to hear you find our POS system reliable and user friendly! We do have integrated employee scheduling partners. For more information on our existing labor scheduling partners, visit pos.toasttab.com/integrations or reach out to your Restaurant Success Manager/Toast Support.

Not the best

HI Kaylee, Carrisa here with Toast. Glad to know that our handheld systems made quick order inputs better. Thank you for leaving feedback regarding the split check feature. I'll be sure to pass this long to our team. 

Great Pos System 

This is one of the best POS systems I have had the opportunity to work with.

A positive POS experience

Overall my experience is indifferent. While I am occasionally irritated with this system other days it functions fine but overall it is still mediocre. I would recommend it to someone with a strong encouragement of researching the program to see if it is the best system for your business.

Not the best, not the worst

Hi Lindsay- thank you for your feedback. We may be able to help troubleshoot the loading issue you are having. Please work with Toast Support by calling (617) 682-0225, or log on to Toast Central to chat with them live.


A truly simple and effective system, the credit processing aspect is where I have the most concerns, but like taxes, it's unavoidable to a certain degree, but it's well documented that PROCESSING is a racket, where companies can, will, and do take advantage of unknowing, business operators who just simply don't have the time to research and find the best, most fair processing fees. I was not involved with the selection of this system, but operators get hosed regularly by processing fees, so do your due diligence because this is money which should be going into your account  and back into your business

Toast POS

Hi Nick, Carrisa here with Toast. We appreciate you taking the time to leave us such a thoughtful review. Thank you for sharing your experience navigating the platform and your pain points. We'll be sure to pass this along to our team for review. 

We use Toast as our jazz club and every single employee absolutely adores the system if they have any experience with another point of sale systems.  It is much more professional than a system such as square in my opinions and seems like a wonderful middle-ground between an industry standard like Aloha and a more intuitive and user-oriented solution like clover.

After using so many POS systems this is my absolute favorite

Hi there, Jasmine from Toast here. I'm thrilled to hear you are in love with our UI - I love how you said "it seems like it was designed by me". That is exactly the user experience we hope for everyone to have. We appreciate the feedback on the hardware!

Overall, the pros far outweigh the cons. I would recommend this system to anyone looking for a less expensive, but very easy to use POS system.

Solid Low Maintenance POS System

User friendly

We've been pretty happy with Toast.  We've used them for over 4 years & have no thoughts about switching POS systems.

Great POS System for Restaurants

Complete waste of time and $$… there are better systems and WAY BETTER customer service people out there. STAY AWAY FROM TOAST. 

Waste of time and $$

Toast POS Review

Toast POS System

Hi Christopher, Jasmine from Toast here. Thanks for the review! I'm happy to hear you are taking advantage of the benefits of a cloud-based POS system. 

Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years. 

So Great to Have Everything Consolidated

Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/. 

Southern Prohibition 

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems. 

Incredibly Efficient!

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

There is nothing really negative I can say about the system at all.

Noir Lounge Review

Great experience, I have minor issues here and there but we always get it handled and customer support is always reachable. 

Toast is great! Looks, operation and ease of use. 

Compare Revel Systems and Toast POS based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital receipts, inventory, reports, and more.

TouchBistro’s All-in-One Restaurant Management system offers all the technology you need to run your restaurant on one easy-to-use platform. Designed for and by restaurant service staff, TouchBistro meets the specific needs of the industry with 24/7 expert support.

Whether you’re a street food vendor, a salon owner or a sales assistant, we want to make technology that anyone can use and everyone has access to. Whether you’re a one-person show or a team, we’re there for the smallest of businesses.

Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you achieve your dreams!

Accounting Integration

Barcode/Ticket Scanning

Billing & Invoicing

Commission Management

Cost Tracking

Customer Accounts

Customer History

Delivery Management

Demand Forecasting

Discount Management

eCommerce Management

Electronic Payments

Electronic Signature

Employee Management

For Liquor Stores

For Retail

Forecasting

Gift Card Management

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Inventory Tracking

Layaway Management

Loyalty Program

Mobile Access

Multi-Channel Management

Multi-Location

Online Ordering

Online Payments

Order Management

Ordering Automation

Payment Processing

Point of Sale (POS)

Pricing Management

Product Identification

Purchase Order Management

Reorder Management

Reporting/Analytics

Restaurant POS

Retail Inventory Management

Retail Management

Retail POS

Returns Management

Returns Tracking

Sales Reports

Search/Filter

Separate Checks

Shipping Management

Split Checks

SSL Security

Supplier Management

Table Management

Tips Management

Touch Screen

Warehouse Management

Revel Systems

Linux

Web-based

Windows

iPad

IT Manager

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

General Manager

Then they're arrogant as hell about it. Don't even get me started on how painful, slow and counter-intuitive the backend is.

Co-owner

Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year).

Office Manager

Terrible Company and even worst with the way they conduct their selves. Their sales reps are liars and only care about making the initial sale.

Owner - Logistics Manager

Inability to own product customization challenges. No provision in contract for when the product does not work with your business model as they initially advocated.

Owner

Send you the wrong parts or non working parts. Not to mention the troubleshooting fiasco just to find out what part is junk that they send you.

Box Office and Merchandise Manager

My completed invoices have gotten stuck between the Ipad and the back office and the payments have therefore not been received into Quickbooks until I discovered the problem.

The bets thing about Revel apart from the easy to use interface is the support team - I have been super impressed with the help I have received in setting up my new POS Revel system.

Co-Owner

Was a great price and it integrated seamlessly with my QuickBooks Online software.

Teacher

This is a great POS for any restaurant. As a server, I found it to be easy to adapt to and highly customizable.

Be EXTREMELY careful using this POS it is underdeveloped and has costed us hundreds of thousands of dollars in losses over the last two years (contract period we were unable to terminate).

Owner manager

And few little similar problems, that make you think, this system was not developed for restaurant.

Such as a set menu with course options. Level of integration is extremely poor.

chef

Its functions at the time we bought were nice and feel we can do a lot  of things if they approached it with more commitment. It was way ahead of competitors when it launched.

Overall, I had positive experiences using this software.

Project Manager

Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.

Revel is a much better POS system than previously used. It makes opening and closing very simple.

OWNER/MANAGER

Support staff are very nice and try hard to help, but there is some language barrier with every support staff member 24 hours a day.

Revel Systems vs Toast POS Comparison

Revel Systems

Toast POS

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives