GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Salesforce Sales Cloud vs Creatio AI CRM Comparison (2026)
Add to Compare
Compare similar apps
HubSpot CRM
4.5
Zoho CRM
4.3
Bigin by Zoho CRM
4.7
Good recommendations?
Salesforce Sales Cloud
4.4
(18.8K)5
10.3K
4
6.4K
3
1.5K
2
265
1
166
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Creatio AI CRM
4.7
(151)5
121
4
24
3
2
2
1
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Salesforce Sales Cloud gives you a 360° view of your contacts, pulling in social activity, campaign and communication history, key contacts & deals, and more.
New Era of CRM: Built on AI. Ready to act
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
18.8K
5
4
3
2
1
10.3K
6.4K
1.5K
265
166
- Value for money
- Ease of use
- Features
- Customer support
71%
would recommend this app4.7
151
5
4
3
2
1
121
24
2
1
3
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“It is a powerful CRM that helps organize sales processes, improve visibility, and keep customer information structured. Once users understand the system and the workflows are configured properly, it becomes a strong tool for managing customer relationships, tracking opportunities, and improving collaboration across teams.”
Basel E.
IT
“With salesforce cloud , i can see complete view of the customer in seconds like there their billing history , previous conversation , outstanding bill , even the payment link and also its lot easier to update payment methods.”
AD
Arnold D.
Collection lead Iqor
“Salesforce Sales Cloud is a robust and enterprise-grade CRM solution that significantly improves sales process visibility and management. While it requires time to learn and properly configure, it becomes a highly effective tool for tracking pipelines, automating workflows, and generating insights once fully implemented.”
SS
Swaminathan S.
ERC Sr. Associate
Pros
“We enabled plenty of business users and they are capable of creating new elements and adding their new ideas to the platform”
FV
Fernando V.
Data Architect
“You can easily develop, adjust and create new pages from scratch super fast”
FV
Fernando V.
Data Architect
“Companies can innovate faster while maintaining the governance and security required in enterprise environments.”
EC
Eduardo C.
CRO
Cons
“The main drawbacks are the high total cost of ownership and the steep learning curve, as essential features often require expensive add-ons and a dedicated administrator to manage the complex setup. Despite the modern UI, the platform can still feel cluttered and unintuitive, requiring significant training for new users to navigate daily tasks efficiently.”
RAUL M.
Software support
“Ive used it on the sales and integration front to automate campaign set ups - only problem is garbage in - garbage out so there needs to some automated improvements since admins dont always optimize”
MS
Marwa S.
Senior Solutions Engineer
“One minor complaint I have is that the reporting features can be a bit clunky at times, and it took a bit to figure out how to get the data we needed.”
IW
Isla W.
Sales Operations Manager
Cons
“Also, it is hard for multiple people to develop on the platform.”
VS
Vine S.
Software Engineer
“There is not really anything that stand out. If I could name something, it would be the lack of self paced training.”
FV
Fernando V.
Data Architect
“I also dislike that you cannot create landing pages to include in emails through Creatio.”
NR
Nicole R.
Marketing Specialist
- Vendor responds to reviews
- Last review6 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features180
- A/B Testing
- ACH Payment Processing
- AI Predictive Insights
- AI Predictive Maintenance
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Writing Assistant
- AI and Automation
- AI-Based Risk Scoring
- AI-Based Talent Matching
- AI-Chatbot for Citizen Support
- AI-Driven Fraud Detection
- AI-Powered Tender Analysis
- AI/Machine Learning
- API
- APIs
- ATM Management
- Access Controls/Permissions
- Account-Based Engagement
- Accounting
- Accounting Integration
- Accrual Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Adaptive Learning
- Administrator Access
- Advanced Search
- Agent Interface
- Agent Management
- Agent Scheduling and Assignment
- Alerts
- Alerts/Escalation
- Alerts/Notifications
- Amortization Schedule
- Analysis
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Artificial Intelligence
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- At Risk Customers
- Attachments/Screencasts
- Audience Targeting
- Audio File Management
- Audit Management
- Audit Trail
- Authentication
- Auto Loans
- Auto-Dialer
- Automated Alerts and Tasks
- Automated Decisioning/Underwriting
- Automated Email Responses
- Automated Emails
- Automated Follow-Ups
- Automated Note Taking
- Automated Notices
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automated response
- Automatic Call Distribution
- Automatic Funds Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Bank Reconciliation
- Barcode/Ticket Scanning
- Basic Reporting
- Batch Processing
- Behavior Analytics
- Behavior Tracking
- Benchmarking
- Bid Management
- Billing & Invoicing
- Billing Rate Management
- Bills of Material
- Bonds/Stocks
- Booking Management
- Borrower Management
- Brand Tracking
- Breadth of Partner Applications
- Broker/Agent Portal
- Browser Extension
- Budget Planning & Allocation
- Budgeting
- Budgeting/Forecasting
- Building and Personalizing Emails
- Business Card/Badge Scanning
- Business Loans
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Calendaring
- Call Center Features
- Call Center Management
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Call Types
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Capacity Planning
- Case Management
- Cash Application
- Cash Flow Management
- Cash Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Order Management
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Claims Management
- Click-to-Call
- Client Communication Tools
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Clock In/Out
- Cloud
- Coaching
- Code Enforcement
- Collaboration Tools
- Collateral Tracking
- Collection Agencies
- Collections Effectiveness
- Commenting/Notes
- Commercial
- Commercial Mortgages
- Commission Calculations
- Commission Management
- Commissions
- Commodity Futures
- Communication History
- Communication Management
- Competitive Analysis
- Compliance
- Compliance Control
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Consolidation/Roll-Up
- Construction Loans
- Contact Database
- Contact Management
- Content Creation
- Content Delivery
- Content Library
- Content Management
- Content Sharing
- Content Utilization
- Contract Management
- Contract Performance
- Contract/License Management
- Conversation Intelligence
- Conversion Tracking
- Correlation Analysis
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Entry
- Data Import/Export
- Data Integration
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Engagement Tracking
- Estimating
- Exception Reporting
- Field Sales Management
- Financial Management
- For AEC Industry
- For Insurance Industry
- For Mac Devices
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Goal Management
- Graphical Data Presentation
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Job Costing
- Job Scheduling
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Listing Management
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multiple Projects
- Onboarding
- Opportunity Management
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Presentation Tools
- Price Optimization
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Onboarding & Training
- Total features180
- A/B Testing
- ACH Payment Processing
- AI Predictive Insights
- AI Predictive Maintenance
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Writing Assistant
- AI and Automation
- AI-Based Risk Scoring
- AI-Based Talent Matching
- AI-Chatbot for Citizen Support
- AI-Driven Fraud Detection
- AI-Powered Tender Analysis
- AI/Machine Learning
- API
- APIs
- ATM Management
- Access Controls/Permissions
- Account-Based Engagement
- Accounting
- Accounting Integration
- Accrual Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Adaptive Learning
- Administrator Access
- Advanced Search
- Agent Interface
- Agent Management
- Agent Scheduling and Assignment
- Alerts
- Alerts/Escalation
- Alerts/Notifications
- Amortization Schedule
- Analysis
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Artificial Intelligence
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- At Risk Customers
- Attachments/Screencasts
- Audience Targeting
- Audio File Management
- Audit Management
- Audit Trail
- Authentication
- Auto Loans
- Auto-Dialer
- Automated Alerts and Tasks
- Automated Decisioning/Underwriting
- Automated Email Responses
- Automated Emails
- Automated Follow-Ups
- Automated Note Taking
- Automated Notices
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automated response
- Automatic Call Distribution
- Automatic Funds Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Bank Reconciliation
- Barcode/Ticket Scanning
- Basic Reporting
- Batch Processing
- Behavior Analytics
- Behavior Tracking
- Benchmarking
- Bid Management
- Billing & Invoicing
- Billing Rate Management
- Bills of Material
- Bonds/Stocks
- Booking Management
- Borrower Management
- Brand Tracking
- Breadth of Partner Applications
- Broker/Agent Portal
- Browser Extension
- Budget Planning & Allocation
- Budgeting
- Budgeting/Forecasting
- Building and Personalizing Emails
- Business Card/Badge Scanning
- Business Loans
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Calendaring
- Call Center Features
- Call Center Management
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Call Types
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Capacity Planning
- Case Management
- Cash Application
- Cash Flow Management
- Cash Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Order Management
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Claims Management
- Click-to-Call
- Client Communication Tools
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Clock In/Out
- Cloud
- Coaching
- Code Enforcement
- Collaboration Tools
- Collateral Tracking
- Collection Agencies
- Collections Effectiveness
- Commenting/Notes
- Commercial
- Commercial Mortgages
- Commission Calculations
- Commission Management
- Commissions
- Commodity Futures
- Communication History
- Communication Management
- Competitive Analysis
- Compliance
- Compliance Control
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Consolidation/Roll-Up
- Construction Loans
- Contact Database
- Contact Management
- Content Creation
- Content Delivery
- Content Library
- Content Management
- Content Sharing
- Content Utilization
- Contract Management
- Contract Performance
- Contract/License Management
- Conversation Intelligence
- Conversion Tracking
- Correlation Analysis
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Entry
- Data Import/Export
- Data Integration
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Engagement Tracking
- Estimating
- Exception Reporting
- Field Sales Management
- Financial Management
- For AEC Industry
- For Insurance Industry
- For Mac Devices
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Goal Management
- Graphical Data Presentation
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Job Costing
- Job Scheduling
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Listing Management
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multiple Projects
- Onboarding
- Opportunity Management
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Presentation Tools
- Price Optimization
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Onboarding & Training
Integrations
- Total integrations33
- Asterisk
- Avaya Experience Platform
- Birdeye
- Box
- Brandwatch
- ClearSlide
- Conga Composer
- Crowdstack Pro
- Docusign
- Dropbox
- Eventbrite
- Evernote Teams
- Expensify
- Five9
- GTM Workspace - Powered by ZoomInfo
- GoTo Meeting
- Gong
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- HubSpot Marketing Hub
- Infobip
- Litmos
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Microsoft Word
- Outreach
- Pentaho
- Professional Services Cloud
- QuickBooks Online
- Salesforce Marketing Cloud
- Salesloft
- Slack
- Smartsheet
- SurveyMonkey
- Tableau
- Twitter/X
- Veeva CRM
- Webinato
- WordPress
- Yesware
- Zapier
- Zoom Workplace
- Total integrations17
- Asterisk
- Avaya Experience Platform
- Birdeye
- Box
- Brandwatch
- ClearSlide
- Conga Composer
- Crowdstack Pro
- Docusign
- Dropbox
- Eventbrite
- Evernote Teams
- Expensify
- Five9
- GTM Workspace - Powered by ZoomInfo
- GoTo Meeting
- Gong
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- HubSpot Marketing Hub
- Infobip
- Litmos
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Microsoft Word
- Outreach
- Pentaho
- Professional Services Cloud
- QuickBooks Online
- Salesforce Marketing Cloud
- Salesloft
- Slack
- Smartsheet
- SurveyMonkey
- Tableau
- Twitter/X
- Veeva CRM
- Webinato
- WordPress
- Yesware
- Zapier
- Zoom Workplace
Alternatives
Explore similar apps
