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Salesforce Sales Cloud vs Fin Comparison (2026)
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Good recommendations?
Salesforce Sales Cloud
4.4
(18.8K)5
10.3K
4
6.4K
3
1.5K
2
264
1
166
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Fin
4.5
(1.1K)5
749
4
293
3
75
2
16
1
20
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Salesforce Sales Cloud gives you a 360° view of your contacts, pulling in social activity, campaign and communication history, key contacts & deals, and more.
Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences across every channel and the entire cus...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.4
18.8K
5
4
3
2
1
10.3K
6.4K
1.5K
264
166
- Value for money
- Ease of use
- Features
- Customer support
71%
would recommend this app4.5
1.1K
5
4
3
2
1
749
293
75
16
20
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this appPros
“It is a powerful CRM that helps organize sales processes, improve visibility, and keep customer information structured. Once users understand the system and the workflows are configured properly, it becomes a strong tool for managing customer relationships, tracking opportunities, and improving collaboration across teams.”
Basel E.
IT
“With salesforce cloud , i can see complete view of the customer in seconds like there their billing history , previous conversation , outstanding bill , even the payment link and also its lot easier to update payment methods.”
AD
Arnold D.
Collection lead Iqor
“Salesforce Sales Cloud is a robust and enterprise-grade CRM solution that significantly improves sales process visibility and management. While it requires time to learn and properly configure, it becomes a highly effective tool for tracking pipelines, automating workflows, and generating insights once fully implemented.”
SS
Swaminathan S.
ERC Sr. Associate
Pros
“The Fin AI capabilities to respond to requests and the outbound capabilities allowing our team to create a series of campaigns to increase signup rates.”
Louis O.
Growth Associate
“Fin is highly customisable and very clever, it can provide T1 / 1.5 level support and resolve customer queries promptly 24/7 while we sleep with quality, considered answers that are tailored for even rare issues. ”
MC
Matt C.
Product and Customer Experience
“It answers customer questions within seconds, often before we even open the chat, and provides accurate responses. While it does require adding help articles and support documentation, it’s been a real game changer for our team.”
Mikael E.
CEO, Founder
Cons
“The main drawbacks are the high total cost of ownership and the steep learning curve, as essential features often require expensive add-ons and a dedicated administrator to manage the complex setup. Despite the modern UI, the platform can still feel cluttered and unintuitive, requiring significant training for new users to navigate daily tasks efficiently.”
RAUL M.
Software support
“Salesforce is a sort of everything for everyone CRM which means it does not have a solid interface, but one that is customizable, but at the same time very disorganized”
Toni M.
Director of Market Research
“One minor complaint I have is that the reporting features can be a bit clunky at times, and it took a bit to figure out how to get the data we needed.”
IW
Isla W.
Sales Operations Manager
Cons
“It does send basic issue tracking data over, but some data points are missing, causing you to have to go hunt them down in Intercom instead of staying in Jira.”
Matt B.
Director of Products
“Some articles were outdated, overlapping, or difficult to navigate, which naturally affected the quality of the AI responses.”
DM
Dejan M.
Team Lead - Technical Support and IT Operations
“There is a noticeable difference between getting help with a simple feature question and discussing complex use cases or system challenges.”
DM
Dejan M.
Team Lead - Technical Support and IT Operations
- Vendor responds to reviews
- Last review10 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features180
- AI
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Adaptive Learning
- Adaptive Responses
- Agent Management
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Approval Process Control
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audience Targeting
- Audio-visual Walkthroughs
- Auto-Dialer
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Batch Processing
- Behavior-responsive Messaging
- Bid Management
- Branding
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Control
- Buyer Management
- CRM
- CRM Integration
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Catalog Management
- Change Order Management
- Channel Management
- Chat/Messaging
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Co-Browsing
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Commission Management
- Communication Management
- Communications
- Competitive Analysis
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Response Generation
- Contract/License Management
- Control
- Conversation Archiving
- Conversation Editor
- Conversational AI
- Conversion Tracking
- Correlation Analysis
- Cross-system Integration
- Customer Database
- Customer Engagement
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer self-service
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Dashboard Creation
- Data Analysis
- Data Entry
- Data Import/Export
- Data Integration
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Making
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Drip Campaigns
- Drip sequences
- Dynamic Modeling
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Email to Case
- Employee Management
- Engagement Tracking
- Escalation Handling
- Estimating
- Exception Reporting
- Feedback Collection
- Field Sales Management
- Financial Management
- For AEC Industry
- For Insurance Industry
- For Mac Devices
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Goal Management
- Graphical Data Presentation
- Help Desk
- Human-In-The-Loop
- In-app guidance
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integration
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Chat Integration
- Internal Discussion
- Job Costing
- Job Scheduling
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Landing Pages/Web Forms
- Language
- Lead Assignment
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Learning
- Listing Management
- Live Chat
- Macros
- Marketing Automation
- Medical History Records
- Meeting Management
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-step Planning
- Multilingual Support
- Multiple Projects
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Notes
- Notifications
- Omnichannel
- Onboarding
- Open Listening
- Opportunity Management
- Other
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Presentation Tools
- Price Optimization
- Prioritization
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Product Catalog
- Profiles
- Progress Tracking
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Referral Tracking
- Regulatory Compliance
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Role-based access
- Route To Human
- Sales Activity Management
- Sales Approval
- Sales Automation
- Sales Conversion
- Sales Follow-Up
- Sales Forecasting
- Sales Onboarding & Training
- Seamless Escalation
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Sequencing
- Service Level Agreement (SLA) Management
- Social
- Social Media Integration
- Speech
- Survey Implementation
- Surveys
- Tagging System
- Targeted Emails
- Task Execution
- Team Inbox
- Templates
- Text
- Text Bubble Walkthroughs
- Text Message (SMS)
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Resolution
- Ticket Response User Experience
- Tickets
- Transcripts
- Trends
- User, Role, and Access Management
- Visitor Activity
- Voice
- Voice assistants
- Website
- Workflow
- Workflow Optimization
- Workflows
- Total features132
- AI
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Adaptive Learning
- Adaptive Responses
- Agent Management
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Approval Process Control
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audience Targeting
- Audio-visual Walkthroughs
- Auto-Dialer
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Batch Processing
- Behavior-responsive Messaging
- Bid Management
- Branding
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Control
- Buyer Management
- CRM
- CRM Integration
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Catalog Management
- Change Order Management
- Channel Management
- Chat/Messaging
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Co-Browsing
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Commission Management
- Communication Management
- Communications
- Competitive Analysis
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Response Generation
- Contract/License Management
- Control
- Conversation Archiving
- Conversation Editor
- Conversational AI
- Conversion Tracking
- Correlation Analysis
- Cross-system Integration
- Customer Database
- Customer Engagement
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer self-service
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Dashboard Creation
- Data Analysis
- Data Entry
- Data Import/Export
- Data Integration
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Making
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Drip Campaigns
- Drip sequences
- Dynamic Modeling
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Email to Case
- Employee Management
- Engagement Tracking
- Escalation Handling
- Estimating
- Exception Reporting
- Feedback Collection
- Field Sales Management
- Financial Management
- For AEC Industry
- For Insurance Industry
- For Mac Devices
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Goal Management
- Graphical Data Presentation
- Help Desk
- Human-In-The-Loop
- In-app guidance
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integration
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Chat Integration
- Internal Discussion
- Job Costing
- Job Scheduling
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Landing Pages/Web Forms
- Language
- Lead Assignment
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Learning
- Listing Management
- Live Chat
- Macros
- Marketing Automation
- Medical History Records
- Meeting Management
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-step Planning
- Multilingual Support
- Multiple Projects
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Notes
- Notifications
- Omnichannel
- Onboarding
- Open Listening
- Opportunity Management
- Other
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Presentation Tools
- Price Optimization
- Prioritization
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Product Catalog
- Profiles
- Progress Tracking
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Referral Tracking
- Regulatory Compliance
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Role-based access
- Route To Human
- Sales Activity Management
- Sales Approval
- Sales Automation
- Sales Conversion
- Sales Follow-Up
- Sales Forecasting
- Sales Onboarding & Training
- Seamless Escalation
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Sequencing
- Service Level Agreement (SLA) Management
- Social
- Social Media Integration
- Speech
- Survey Implementation
- Surveys
- Tagging System
- Targeted Emails
- Task Execution
- Team Inbox
- Templates
- Text
- Text Bubble Walkthroughs
- Text Message (SMS)
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Resolution
- Ticket Response User Experience
- Tickets
- Transcripts
- Trends
- User, Role, and Access Management
- Visitor Activity
- Voice
- Voice assistants
- Website
- Workflow
- Workflow Optimization
- Workflows
Integrations
- Total integrations36
- Agentforce
- Aircall
- Asana
- Attio
- Birdeye
- Box
- Canny
- ChurnZero
- Claude
- Claude Code
- ClearFeed
- ClearSlide
- Confluence
- Conga Composer
- Covideo
- Crowdstack Pro
- Cvent Event Management
- Docusign
- Dropbox
- Eventbrite
- Evernote Teams
- Expensify
- Five9
- Fullstory
- G2 Marketing Solutions
- GetFeedback
- Gmail
- GoTo Meeting
- Gong
- Google Drive
- Google Workspace
- HubSpot Marketing Hub
- Jira
- Juicer
- Linear
- Litmos
- Microsoft Outlook
- Mitti (by SafetyCulture)
- Notion
- Outreach
- Productboard
- Professional Services Cloud
- QuickBooks Online
- Re-Leased
- Reusely
- RingCentral Events
- Salesforce Marketing Cloud
- Salesforce Marketing Cloud Account Engagement
- Salesloft
- Slack
- Smartsheet
- SpotMe
- SurveyMonkey
- Sycamore School
- Tableau
- Trustpilot
- Veeva CRM
- Webinato
- WordPress
- Yesware
- Zapier
- Zendesk AI
- Zoho Mail
- ZoomInfo Sales
- Total integrations32
- Agentforce
- Aircall
- Asana
- Attio
- Birdeye
- Box
- Canny
- ChurnZero
- Claude
- Claude Code
- ClearFeed
- ClearSlide
- Confluence
- Conga Composer
- Covideo
- Crowdstack Pro
- Cvent Event Management
- Docusign
- Dropbox
- Eventbrite
- Evernote Teams
- Expensify
- Five9
- Fullstory
- G2 Marketing Solutions
- GetFeedback
- Gmail
- GoTo Meeting
- Gong
- Google Drive
- Google Workspace
- HubSpot Marketing Hub
- Jira
- Juicer
- Linear
- Litmos
- Microsoft Outlook
- Mitti (by SafetyCulture)
- Notion
- Outreach
- Productboard
- Professional Services Cloud
- QuickBooks Online
- Re-Leased
- Reusely
- RingCentral Events
- Salesforce Marketing Cloud
- Salesforce Marketing Cloud Account Engagement
- Salesloft
- Slack
- Smartsheet
- SpotMe
- SurveyMonkey
- Sycamore School
- Tableau
- Trustpilot
- Veeva CRM
- Webinato
- WordPress
- Yesware
- Zapier
- Zendesk AI
- Zoho Mail
- ZoomInfo Sales
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