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Sapaad

4.3
(35)

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Cloud POS & Restaurant Management System

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(6)

Sapaad Pricing, Features, Reviews and Alternatives

Sapaad FAQs

Q. What type of pricing plans does Sapaad offer?

Sapaad has the following pricing plans:
Starting from: $39.99/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Sapaad?

Sapaad has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Sapaad support?

Sapaad supports the following languages:
English

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Q. Does Sapaad support mobile devices?

Sapaad supports the following devices:
Android, iPad, iPhone

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Q. Does Sapaad offer an API?

Yes, Sapaad has an API available for use.

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Q. What other apps does Sapaad integrate with?

Sapaad integrates with the following applications:
Zomato for Business, Xero

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Q. What level of support does Sapaad offer?

Sapaad offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum, Chat

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Sapaad product overview

Price starts from

39.99

Per month

Usage Based

What is Sapaad?

Sapaad is a cloud-based point-of-sale (POS) and restaurant management system for cafés, fast food chains, restaurants, home delivery, and take-away outlets of all sizes. The software supports various order types such as dine-in, walk-in, take-away, online, and home delivery, and can be implemented in a single location or multi-location business model.

Key benefits of using Sapaad

• Sapaad software can be accessed on any device including smartphones, tablets, laptops, and desktops.

• Sapaad has an offline mode which enables users to run the software even without access to the internet.

• Users can monitor business and employee performance across operations.

• Users can add new outlets and stores with a single click.

• Sapaad provides an API interface for integration with ERP systems and accounting systems like Xero, Tally, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
24/7 (Live rep)
Email/Help Desk
Phone Support
FAQs/Forum
Chat

Training options

Live Online
Documentation
Webinars
In Person
Videos

Not sure about Sapaad? Compare it with a popular alternative

Starting from

39.99

Per month

Usage Based

Free plan
Free trial
Pricing range

Starting from

149

Per month

Other

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support

Why am I seeing this?

Sapaad pricing information

Value for money

3.7

/5

35

Starting from

39.99

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Sapaad features

Functionality

4.0

/5

35

Total features

61

7 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
API
Data Import/Export
Mobile Access
Customizable Branding

Functionality contenders

Sapaad users reviews

Overall Rating

4.3

/5

35

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.54/10
Rating distribution

5

4

3

2

1

18

13

2

2

0

Pros
After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.
With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive.
Sapaad's dashboard gives me a complete overview of my restaurant's sales anytime I want, even remotely; great for keeping tabs on what's happening. The Sales Summary report is particularly impressive.
Cons
I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle.
There should be a field in the CRM to record customer complaints while the call center agent is taking orders.
KDS does not display servers names on ticket so kitchen has no idea who rang in the ticket. Servers have to log in using an email and password, no keycode for quick entry.

Overall rating contenders

CG
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Chad G.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy-to-use system. Top notch customer service!

Reviewed 4 years ago
Pros

I was unhappy with the POS software we were using previously and researched hundreds before I found Sapaad and signed up for the free demo. It seemed to have pretty much everything I was looking for. We use it for table management, cash register, printing bar, kitchen and customer tickets, reporting on sales and inventory. It's cloud based so it's much easier for the staff to work with. Our old system...

Cons

Since we are a full service restaurant, we have specific needs over other business types. We'd like to have the ability to transfer individual items between tables. Now we have to void the item and add it to the other table. Also it would be great if we can label a table instead of a static number. We have a lot of regular customers coming in and it would be great if we could customize their table in the system with their name perhaps. It makes service a lot easier. These are only the small stuff. Overall, we like the system and we have adapted to it, which is great.

Vendor response

Hi Chad, thanks for taking your time to write such a thoughtful review. And we're happy to hear you rave about our support team. They work extrememly hard to cater to all our customers' requests as soon as possible, be it through phone or email. We're constantly looking for ways to improve our system and user experience. We've already implemented some of the features you brought up but have much more awesome ones lined up in the near future! We'll be sure to update you once they've launched!

tn
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thiru n.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simple, Easy to use

Reviewed 10 months ago
Pros

POS Integration with 3rd Party, Online Ordering system

Cons

1. don't have Nondiscountable items, when we have to give discounts for the total bill. it also affects the promo items. 2. SMS OTP issues, customers not willing to do this process, the login process is simple. 3. CRM does not collect more data and is not useful for promotion. like, retarget the customers. 4. it does not have many options for discounts in online ordering.. like buy 1 get 1 free, the...

Vendor response

Thanks a lot for your review!

MM
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Mark M.

Food & Beverages, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not Worth the Low Cost!!!

Reviewed 2 years ago

I think the people at Sapaad want to do a good job, everyone I have talked to has been very polite. However kindness does not take away from the fact that this entire software is a Beta version at best and not ready for actual implementation in a full service restaurant. I don't even think it would be good for QSR. I

Pros

Absolutely nothing. The inventory program is possibly the only redeeming quality of this product, but it is mediocre at best

Cons

Where do I begin! - Unable to enter tips on Walk-In Orders - Unable to merge tables - Unable to make a floor layout for your dining room - KDS does not display servers names on ticket so kitchen has no idea who rang in the ticket - Servers have to log in using an email and password, no keycode for quick entry - If you would like to enter in discounts, server must either have full access to give discounts or they must log off and the manager must log in, in order to give discount - Tagging food items for proper reporting is a convoluted process - Inventory system is not designed to consider purchasing alcohol

Vendor response

Hi Mark - We're sorry to hear that the product has not lived up to your expectations. We are continually iterating and working to improve our solutions. We would request you to contact our support team if you are still facing issues with the product.

ZZ
AvatarImg

Zakarya Z.

Restaurants, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best customer service over competition!

Reviewed 4 years ago
Pros

Sapaad is great. It's practical, easy to use. It's accessible from any device and I can have multiple user points. Sapaad has been incredibly effective in helping us visualize our business performance and stay connected to my business on the go. What I like most is the customer support. They're always available and helpful and hands-on with assisting when required, say if we're facing an issue or internet is lagging. It's one of their biggest advantages. After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.

Cons

What I like least is that it should work efficiently while offline. I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle. What would be more convenient is a manual process that allows the orders to be printed in the kitchen. Secondly, there should be a search mechanism in the CRM to search by customer name. People change their number often, searching by name would be good. Also collaborating with other food aggregator platforms would make life easier.

Vendor response

Hi Zakarya, thanks for finding the time to write such a wonderful review! We love hearing about how effective Sapaad is for restaurants of all types and sizes. Thank you for mentioning our customer service! We value each and every feedback we receive and are always looking for new ways to improve our user experience. We actually have some cool new features lined up that may not only address your feedback but also improve other aspects of your restaurant workflow. We'll be sure to notify you once they launch!

NC
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Nicola C.

Food & Beverages, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy access of monitoring sales and identifying trends

Reviewed 4 years ago
Pros

As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations. We found Sapaad to best complement our meal plans and our day-to-day operational requirements. We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly. Meals are auto-printed in the kitchen on the day and prepared fresh. Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance!

Cons

The software is easy to learn and we have had no difficulty in learning it ourselves. But I think on-site training and support would be more effective. Having said that, it has been fine for us and we've also had help when required.

Vendor response

Hi Nicola, thanks for writing a review! We at Sapaad love hearing about how different business types use our system. Sapaad was built to fit every type from small cafes and QSRs to kiosks and meal plan services. And we're happy to announce that we now offer both on-site and remote assistance to train each and every staff. We have some other great features lined up in the next few months that we know you'll absolutely love! We'll be sure to update you once they've launched.

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