Smartlook vs Lucky Orange Comparison

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Overview

Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic...

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
31.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$10.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(96)

5

4

3

2

1

74

18

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

(58)

5

4

3

2

1

43

13

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

One if the great thing i like about samrtlook is it helps you in monitoring what your visitor is doing on your website in very simple way that helps you in corecting your mistakes on your website too.
Is Very Easy to use and easy to understand the functionalytis. We can see everything that the clients are seeing on our sites and this is very helpful to improve the layout, the products and sales.
I like how you can customize the speed of viewing and skip inactivity. Heat maps are awesome, and being able to filter down to specific actions is great.

Pros

Why serve ads when people are already on the site and possibly crashing it. Heat maps are so fascinating that Lucky orange does such a great job giving you this information in real time.
I love it that I can track where users go and this helps me fix troublesome areas in the website where users are not interested in viewing.
Ease of use, setting it up, dashboards are all an ease to use. The heatmaps are intuitive and recordings are always a nice feature.

Cons

If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund.
Seriously this is a tool you should be using so you know how your website works for your customers, it's all about finding what works and where you may be going wrong.
We are solving IT issues, abandoned carts, seeing heat maps. Smartlook should be a piece of software that every company has.

Cons

The current system of the heatmap loading over the page can confused people.
We had just been having a ton of problems with the shopping cart of our WooCommerce store and thought we would look for other solutions that would give us more.
The live function does not seem to always work properly, and when there's a ton of visitors it's hard to see all the videos all in the same location.
  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features35
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Assessment Management
  • Automatic Notifications
  • Behavior Tracking
  • Chat
  • Click Tracking
  • Content Filter
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Data Storage Management
  • Drag & Drop Interface
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Goal Setting / Tracking
  • Heatmap
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Lead Nurturing
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Problem Management
  • Quality Assurance
  • Real Time Notifications
  • Surveys & Feedback
  • Tagging
  • Video Support
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting
  • Widgets
  • Total features23
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Assessment Management
  • Automatic Notifications
  • Behavior Tracking
  • Chat
  • Click Tracking
  • Content Filter
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Data Storage Management
  • Drag & Drop Interface
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Goal Setting / Tracking
  • Heatmap
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Lead Nurturing
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Problem Management
  • Quality Assurance
  • Real Time Notifications
  • Surveys & Feedback
  • Tagging
  • Video Support
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting
  • Widgets

Integrations

  • Total integrations23
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations8
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Smartlook vs. Lucky Orange

See how Smartlook and Lucky Orange stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.