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SmartReviews
Smarter Feedback, Stronger Business.
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SmartReviews - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
SmartReviews overview
What is SmartReviews?
SmartReviews is a customer feedback software designed to help businesses capture, analyze, and act on customer opinions across multiple touchpoints. Whether customers connect through website, SMS, email, or in-person interactions, SmartReviews brings all feedback together into a unified platform. By consolidating data, businesses can track satisfaction scores, monitor customer sentiment, identify recurring issues, and respond to concerns with greater speed and accuracy.
The platform offers customizable survey tools, real-time analytics, reporting, and offline feedback collection to ensure no customer voice goes unheard. With omnichannel integration, teams can collaborate to resolve problems and improve service quality. SmartReviews empowers businesses with a complete view of the customer journey, helping strengthen trust, increase loyalty, and drive long-term success.
Key benefits of using SmartReviews
2. Improved Customer Experience- Track satisfaction scores, identify pain points, and take quick actions to improve customer happiness.
3. Unlimited User Access- Add as many team members as needed to collaborate on feedback management without extra costs.
4. Custom Branding- Create personalized, branded surveys that reflect your business identity and professionalism.
5. Actionable Analytics & Reports- Access advanced dashboards, performance tracking, and real-time insights to make informed decisions.
6. Offline & Kiosk Feedback- Capture reviews even without internet—perfect for healthcare centers, malls, and events.
7. Seamless Integrations- Connect SmartReviews with CRM, POS, HRM, and other business tools for smooth operations.
8. SMS Marketing Campaigns- Re-engage your customers instantly with promotions and updates tied directly to feedback data.
9. Priority Support- Get fast, dedicated assistance with premium support options available in higher-tier plans.
10. Industry Versatility- Useful for salons, spas, restaurants, retail, hotels, healthcare, banks, airports, events, and more.
Starting price
per month
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SmartReviews’s user interface
SmartReviews reviews
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SmartReviews alternatives
SmartReviews
Starting from
49
Per month
SurveyMonkey
Starting from
No pricing info
Trustpilot
Starting from
No pricing info
Broadly
Starting from
No pricing info
SmartReviews pricing
Value for money rating:
Starting from
49
Per month
Per Feature
User opinions about SmartReviews price and value
Value for money rating:
SmartReviews support options
Typical customers
Platforms supported
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Training options
SmartReviews FAQs
SmartReviews has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does SmartReviews support?
SmartReviews supports the following languages:
English
Q. Does SmartReviews support mobile devices?
SmartReviews supports the following devices:
Android, iPad, iPhone
Q. Does SmartReviews offer an API?
Yes, SmartReviews has an API available for use.
Q. What level of support does SmartReviews offer?
SmartReviews offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, Phone Support