SmartSurvey vs Feedier

SurveyMonkey

Trustpilot

Jotform

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

A customer review management tool that brings businesses and consumers together through reviews.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

The UK-based & secure survey management tool for creating, distributing, managing, and analysing responses for unlimited surveys.

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Autofill

Benchmarking

Charting

Collaboration Tools

Conditional Logic

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Visualization

Document Management

Drag & Drop

Email Management

Email Marketing

Email Reminders

Engagement Tracking

Feedback Management

Forms Creation & Design

Forms Management

Full Text Search

Mobile Survey

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Multiple User Accounts

NPS Survey Structure

Offline Access

Offline Response Collection

Panel Management

Performance Metrics

Pulse Surveys

Question Branching

Question Library

Question Piping

Randomization

Real-Time Analytics

Real-Time Data

Real-Time Reporting

Reminders

Reporting/Analytics

Reporting & Statistics

Response Quotas

Response Validation

Search/Filter

Sentiment Analysis

Single Sign On

Site Intercept Survey

Skip Logic

SMS Messaging

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Web Forms

Workflow Automation

SmartSurvey

Web-based

Basic

Advanced

Growth

Scale

Marketing and  Fundraising

The verification for logging in every time, the difficulty sending test emails and the time taken to get an automated support response are all very disappointing.

Administrator

We use SmartSurvey for a variety of functions (assessment tools, customer feedback, key documentation) and it's adaptable enough to work in all these situations.

Webmaster

All of my concerns were answered very clearly by [sensitive content hidden].   When the time comes for the live survey I'm planning I will definitely use Smart Survey it beats Survey Monkey by miles.  

It is so easy to use and adaptable that we've extended our usage and tools and now use SmartSurvey for all documents that we ask our clients to complete.

Product Trainer

It's really hard to think of what I like least about Smart Survey but perhaps exporting data could be improved

Offers detailed survey functionalities and data insights

Technology Consultant

Overall, the SmartSurvey app has been very useful in rolling out surveys, collecting data for research and development and automating the survey forms.

Principal Business Intelligence  Officer

Really easy to use product and good value for money.

Software Engineer

There are plenty of structures and templates that I can choose from and can customize contents into the surveys.

Not just these, it has excellent reporting capabilities which helps to extract a meaningful information out of the data collected.

The forms have very minimal options to customize the look and feel of the forms.

File Clerk/ Receptionist/Office Services

It has great options, and even with upgrading to the Professional Option, which can be kind of expensive, it delivers incredibly impressive results.

Also, the free basic version has very less features which lets the users to upgrade mandatorily.

One of the most negative things about it are some of the free features that require upgrading to the Professional version.

Team support administrator

Customer service is also very impressive!

Overall, I find it a fantastic application to conduct online surveys.

HR Manager

We have been able to use the product to collect feedback from external users, communicate and consult with our own workforce, data capture for reporting and beyond.  

Founder

It's the perfect way to try out the software and whilst there are restrictions on the features, numbers of questions and the number of surveys that can be sent, for the occasional user with less than 100 responders per month, it's absolutely perfect.

Director 

Really easy to create a good customer survey and collate the results to analyse

Chief of Staff

I also like the ability to create different tracking links for various target groups.

I generally export to excel, which works fine, as the presentation / graphic options are a bit limited on the responses page itself.

Business & Quality Assurance Analyst

Results are available as soon as the survey is complete.

Senior Projects Manager

the over design function feels rather old fashioned in comparison to others,  its seems to have some basic function when editing the question titles for example.

Business Owner

I run a survey every year to ask residents to carry out a bird box survey in several developments.

I would like to be able to change the fonts / formats of the graphs and charts but that is minor.

Post-Graduate Student

The ease with which one can create a questionnaire and disseminate it was a huge load off my shoulders.

Head of Marketing 

I needed a bit of guidance on the custom branding of the survey but soon got the hang of it.

I have used this software to organise a bird box survey for the last two years.

I user the software to collect data for a book club.

At present I don't have the budget to upgrade to acquire these type of features as they are "nice to have" rather than essential, but it's certainly something I would consider.

Struggled with other companies but found SmartSurvey easy to use and enjoyed the data tools with the pre-populated graphs.

Consultant

Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.

I do find it easy to use, I appreciate how easy it is to design surveys with the options presented and then to manipulate the data.

Postgraduate student

The limitation to 100 participants on the free version of the software.

Researcher

It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review.  

I credit smart survey with the success of my data collection.

I guess every time I want to set the ending time, I have to ask google.

We used this for a rapidly implemented survey.  

The after sales support was great too with somebody contacting me to check I was OK with the platform.

Managing Director

Some of the respondents were not from the relevant field as requested.

Maybe make that more obvious? But that is just me as I used it only for 4 months every year, so from year to year, I forget!

Director

It's the best way to find out what your audience really thinks.

Student

Easy to export data when survey was completed.

The company staff are also very responsive, knowledgeable and helpful.

It was easy to use and to make changes when necessary.

The tool is very intuitive and easy to use.

Surveys

Survey Creation

Pricing

Feedback Implementation

Ease of Use

Data Export

Data Collection

User Interface

Questionnaires

Among reviewers who comment on SmartSurvey's questionnaires, 95% feel positive. Users say SmartSurvey offers flexible and customizable survey creation with various question types and distribution options. They find it easy to use and effective for data collection. However, some mention initial setup challenges and occasional issues with survey access or feature restrictions.

Charts and Graphs

Small Business

Mid-size Business

Large Enterprises

Freelancers

SurveySparrow

SurveySparrow revolutionizes customer experience by turning feedback into actionable insights. Effortlessly capture feedbacks, engage with customers, manage reviews, and resolve complaints swiftly. Securely access & analyze data, connect with a global audience, and maintain brand consistency.

CustomerHero

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Alchemer

Alchemer provides comprehensive customer experience management and online survey software that transforms feedback into actionable insights. The platform offers flexible survey tools, real-time digital feedback collection, and AI-powered text analysis capabilities. With over 400 business system integrations and workflow automation features, Alchemer enables organizations to connect customer feedback directly to their existing business systems.

Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions.

Anonymous Feedback

Campaign Management

CES Survey Structure

Communication Management

Complaint Monitoring

Continuous Feedback

CSAT Survey Structure

Customer Journey Mapping

Employee Portal

Employee Profiles

Event Triggered Actions

Gamification

Monitoring

Progress Tracking

Ratings/Reviews

Tagging

Widgets

Feedier

Business Consultant

The help desk is also there every time I've needed it, with solutions to my problems.

Teacher - Unlocking Europe

Easy to deploy, works well if you need specifically what it offers.

SmartSurvey vs Feedier Comparison (2026)

SmartSurvey

Feedier

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives