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SmartSurvey vs forms.app Comparison (2026)

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Good recommendations?

SmartSurvey

forms.app

Overview

The UK-based & secure survey management tool for creating, distributing, managing, and analysing responses for unlimited surveys.

Online form builder & survey maker application that helps businesses create professional-looking online forms and collect unlimited responses.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

114

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

4.7

274

191

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

Pros

“We use SmartSurvey for a variety of functions (assessment tools, customer feedback, key documentation) and it's adaptable enough to work in all these situations.”

Nicole Y.

Administrator

“Looks professional for users.”

Gill H.

Marketing and Fundraising

“All of my concerns were answered very clearly by [sensitive content hidden]. When the time comes for the live survey I'm planning I will definitely use Smart Survey it beats Survey Monkey by miles. ”

David P.

Webmaster

Pros

“The app is simple, efficient, and highly useful for surveys and document management, customer support responds quickly, and new features are developed rapidly”

Arzum U.

Creative Director

“The Conditional Logic is Magic for sign-ups, helping me set up smart rules (like asking about gluten only if you pick "Vegan") which keeps my data spotless. Plus, they are genuinely Mobile-Ready, which significantly boosted my response rates among my phone-addicted peers.”

Ahmet a.

sales and marketing

“As a pharmacist working in a busy pharmacy, it helped us streamline daily workflows such as collecting customer requests, managing product consultations, and organizing out-of-stock medicine orders.”

Sude Ö.

Pharmacist

Cons

“The verification for logging in every time, the difficulty sending test emails and the time taken to get an automated support response are all very disappointing.”

Gill H.

Marketing and Fundraising

“It's really hard to think of what I like least about Smart Survey but perhaps exporting data could be improved”

Trevor H.

Product Trainer

“One of the most negative things about it are some of the free features that require upgrading to the Professional version.”

Joshua F.

File Clerk/ Receptionist/Office Services

Cons

“The mobile experience also feels a bit less polished than the desktop version; some forms don't render quite as smoothly on smaller screens. And while the templates are useful as a starting point, they can feel a little generic, so I usually end up customizing heavily to make them feel original.”

Burak G.

Co-Founder

“Additionally, it currently lacks a robust offline data collection mode, making it less ideal for field work in areas with poor connectivity.”

ÖG

Özlem G.

UI-UX Designer

“I struggled with the Integration Bottleneck, having to manually export data instead of getting real-time sync for our shared Google Sheets during club planning.”

Ahmet a.

sales and marketing