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SurveyMonkey vs Nicereply Comparison (2026)

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Good recommendations?

SurveyMonkey

Nicereply

Overview

SurveyMonkey's AI-powered platform provides survey design assistance and surfaces real-time insights to help teams of all experience levels work and grow quickly. With 200+ integrations and enterprise-grade security, SurveyMonkey fits into existing workflows while protecting sensitive data.

Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

10.5K

6.8K

498

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

4.7

283

218

Value for money

Ease of use

Features

Customer support

87%

would recommend this app

Pros

“I love how the branching logic in SurveyMonkey lets me tailor questions based on previous answers; it saves me from sending irrelevant follow‑ups, and the visual flow builder makes it quick to tweak.”

Jessica P.

Senior Marketing Analyst Lead

“It saves time, keeps responses organized, and provides useful reporting that helps improve internal processes and team engagement. While some premium features come at an additional cost, the platform is dependable, user-friendly, and delivers good value for regular feedback collection.”

Emilia W.

Network Support Coordinator

“My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others”

Ashley G.

HR Manager

Pros

“allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire”

Renata H.

business administrator

“I'd say best thing about Nicereply is its variety when it comes to the surveys, it provides everything you need for your department, to get every feedback from your customers.”

Emily M.

Customer Service Director

“Really user-friendly platform that gets you all the necessary data needed and lets you drill down easily where you want to find more information.”

Stella H.

Customer Care Supervisor

Cons

“Some advanced survey logic and reporting features require a paid subscription, which may not be ideal for smaller teams with basic needs.”

Emilia W.

Network Support Coordinator

“Some customization and analytics options are only available in higher-priced plans, which can be expensive for individuals or small businesses.”

Ronith C.

Student

“The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans.”

Emma W.

Assistant manager

Cons

“We currently read and manipulate everything manually in a SQL tool as NiceReplys reporting isn't as robust as we need.”

Tess B.

Business Operations

“The rating sometimes can be unfair sometimes”

Marina B.

BSA