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SurveyMonkey vs Google Forms Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Category Leaders

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

Free

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

5,736

2,540

419

67

35

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

6,469

2,333

280

27

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

As far as pricing Survey Monkey is great as its easily affordable and doesn't break the bank using it. Creating survey is super easy and time saving, but still produces top notch efficient results.

MS

Mark S.

I like that this site is easy to use and it helps to improve the workforce by taking the information from the workers.

CA

Colin A.

The survey monkey tool is absolutely helpful The integration of the existing businesses is very easy because it helps indicate which employees are happy and which ones are not.

HS

Hannah S.

Pros

Overall, I would recommend using Forms because its integration with one's google account is amazing and when drafted correctly, you can elicit the appropriate feedback from users of the Form.

SM

Shirin M.

The ability to create a list of questions to a large number of users and get organized real-time responses is huge advantage. The fact that it is so quick easy makes this tool so great to use.

JB

Jacob B.

I love that there is the ability for other people to edit the forms as needed if given the capability. I recommend this software to anyone.

MF

Michelle F.

Cons

There should be more protection factors when approving registrations and preventing fraud.

AR

Anonymous Reviewer

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.

Susan M.

And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.

PS

PRAVEEN S.

Cons

I have a hard time making changes to my current forms. It is mainly because I am scared I will disrupt the flow of the form.

SS

Sydnee S.

People miss the submit button after entering all the information. Hard to capture answers when this is missed.

CC

Cindy C.

If you make a mistake there is no auto suggestion to help you out. It will give you a blank look and a confusing an error message.

Ridwan A.

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features50
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • File Storage
  • Forms Creation & Design
  • Forms Management
  • Live Results Sharing
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Response Collection
  • Online Polling
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Web Forms
  • Total features31
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • File Storage
  • Forms Creation & Design
  • Forms Management
  • Live Results Sharing
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Response Collection
  • Online Polling
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Web Forms

Integrations

  • Total integrations188
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations187
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Mediocre

Reviewed 2 years ago

This was good until google forms was invented then it became second best. Highly recommend google forms over this.

Pros

There was a free version, people with the link could take the survey on their own devices

Cons

It costed money for the free version, it’s not as good as google forms

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyMonkey logo

SurveyMonkey

Good tool for survey analysis

Reviewed 2 years ago

This is an easy to use system that has some advantages over using Google Forms. For one, the graphs are better than Google Form graphs.

Pros

The graph reports after the survey are very good. It allows you to get a quick view of the data without taking too much time to dive in deeper.

Cons

The free version is not really useful because it is so limited. However, it is a good feature in that you can test it out to see if you like it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SurveyMonkey logo

SurveyMonkey

Makes input easy

Reviewed a year ago

I would continue to use it. It has the ability to randomize which is useful to me as a teacher.

Pros

Using this service gets feedback quickly with reliable links. It is super easy to set up and is user friendly. It provides insightful data. I like the benchmarks it gives.

Cons

I don’t see major cons, but there are some other services that are comparable like Google forms. I believe Google forms has more rules though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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SurveyMonkey logo

SurveyMonkey

Great for quick feedback

Reviewed 2 years ago

Overall, I am satisfied with it for the use of collecting feedback and easily comparing it online.

Pros

If needing quick feedback and have the contacts to send it to, then survey monkey provides for an efficient way to do so. It is relatively easy to use and then compare the data.

Cons

Compared to other services such as [SENSITIVE CONTENT HIDDEN] and google forms, there lacks a bit of functionality possibilities; such as the personalisation from landbot and the exporting in google forms.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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SurveyMonkey logo

SurveyMonkey

If Google Forms doesn't cut it for you...

Reviewed 3 years ago

Since the advent of Google Forms, SurveyMonkey's features don't justify the paid subscription for simple surveys. If you need to set up a quick internal poll for the office, you can do this just as easily and free with Google Forms. However, if you're a big company trying to poll your customers or a university polling alums you probably will need more than Google Forms, which is where SurveyMonkey becomes a legitimate option.

Pros

Advanced features that Google Forms does not offer. Trustworthy interface for external surveys. Company has been doing this for around 10 years.

Cons

They should offer a stripped down cheap/free version of a plan in order to lure the Google Forms crowd. Even if those customers don't pay today, they may have a need for the more advanced features down the road and they'll already be familiar with the product and have an account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SurveyMonkey logo

SurveyMonkey

Consistently works well

Reviewed a year ago
Pros

It is easy to use and consistently functions as it is supposed to. It is easy for interns to quickly learn and help with

Cons

It does not have as many features as the google form that we also use

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyMonkey logo

SurveyMonkey

Survey Monkey

Reviewed 2 years ago

Overall survey monkey serves its purpose. It’s really hard to compete with a free google form though.

Pros

The Pros are it’s very easy to use. Been around for years. Very reputable app.

Cons

The surveys don’t look that nice imo. They could use more mobile friendly styles.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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SurveyMonkey logo

SurveyMonkey

Very good for text analysis and templates

Reviewed a year ago

Best application for surveys and really good integration.

Pros

The integration the application has wtih Google sheets, office Reports, Trello, hubspot and google forms.

Cons

Not sure but some of their higher paid packages are really high in prices and not affordable, thousands of dollars...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyMonkey logo

SurveyMonkey

Long History Of Excellence

Reviewed a year ago

Consistent. Their service has always remained reliable and if it were not for Google Forms I would still be suing them.

Pros

This company has been around for a very long time and has provided consistently reliable forms for thousands of websites. I have been using their services for many years and can say they are one of the best at what they do. You can create polls, forms and quizzes with ease.

Cons

This market has steadily become more and more saturated by larger more capable companies, especially Google Forms. Although SurveyMonkey has been around for a long time and have an excellent reputation, I fear for the long-term viability of this company.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

Top-Notch Survey and Analytics Tool

Reviewed 2 years ago

When Google Forms doesn't cut it, turn to SurveyMonkey. You will have better tools to make better decisions for your company.

Pros

SurveyMonkey makes distributing and analyzing surveys easy and fast. If you have ever used Google Forms and wanted more features, SurveyMonkey is for you. It allows for a variety of different types of questions and breaks down results in an easy-to-digest way. SurveyMonkey makes it incredibly simple to break down results and make measured decisions from there.

Cons

While mostly easy-to-use, some of the higher-level functions are not as intuitive. I would recommend going through their basic training or Googling how to do advanced functions to get the best results from SurveyMonkey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

Very easy to use survey method

Reviewed 5 months ago
Pros

SurveyMonkey makes it very easy to set up surveys to send out or use yourself!

Cons

Would like to see some more features that can be used when sending out a survey like google forms

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyMonkey logo

SurveyMonkey

Great app for getting feedback

Reviewed 2 years ago

Good

Pros

The graphical interface of the forms are sleek and compelling. Also, offers more options than Google forms.

Cons

Doesnt have any option to authenticate user's identity and ensure only single entries per user can be received.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

When it's your monkey&your circus

Reviewed a year ago

I was usually using Google Forms, but I wasn't sure it looked professional enough and SurveyMonkey just worked fine for the project.

Pros

I really needed a straightforward survey tool, and having been in the answering end of such questionnaires, SurveyMonkey seemed like a good choice and it was!

Cons

I had to redo the whole thing but that may have been a connection problem on my end, or something like that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SurveyMonkey logo

SurveyMonkey

Great free survey tool

Reviewed 4 years ago
Pros

For simple surveys, this is a great product that is free and offers a lot of functionality without trying too hard to upsell you or limit the functionality

Cons

Not many options to retroactively edit or adjust the survey after it has been launched (like you can with Google Forms)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SurveyMonkey logo

SurveyMonkey

Survey Monkey is a good survey gathering tool

Reviewed a year ago

Survey Monkey worked very well. We used it numerous times to gather survey data from parents, employees and students.

Pros

Survey Monkey is easy to use. The format is easy and it is easy to gather responses. We would still be using it if Google Forms wasn't free for educational entities.

Cons

I didn't dislike anything about it, other than it cost more than the free price tag we are paying for Google Forms.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

review of surveymonkey

Reviewed 2 years ago

but overall, i still really like surveymonkey, very easy to use and gets the job done!

Pros

what i like about surveymonkey is that it's very easy to set up and distribute survey forms to the public

Cons

what i don't like about surveymonkey is that it's not too customizable, unlike google forms, which is why i use it more

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

Really good

Reviewed 2 years ago

Very good and inexpensive and does its job. I think the only thing you could improve on is design but that’s not a big deal either

Pros

I like that it is very easy to use and very straight forward unlike other ones such as google forms.

Cons

I don’t really have anything bad to say about it I think surveymonkey is a great brand!!! I use it for various things.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SurveyMonkey logo

SurveyMonkey

A brilliant free survey tool that anyone can use

Reviewed a year ago

Fantastic free tools that I have used for years and also recommend it to clients for their projects. It is a good alternative to Google Forms.

Pros

As easy as 1, 2, 3 to both set up and build a survey in minutes. Takes no tech knowledge to get your head around this online software and has some cool features.

Cons

When you go into the more advanced features it can get a little confusing to understand what is going on. The UX needs work to make it more intuitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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SurveyMonkey logo

SurveyMonkey

Does what it needs to

Reviewed 2 years ago

Overall it’s a really good software. You can probably do the same thing with Google forms if you really wanted to and it would be a lot easier, but it gets the job done.

Pros

I like survey monkey because it makes it easy to collect data. However in more recent years that I’ve probably platforms that do this better. Still it is easy to use and does what it needs to.

Cons

They are probably better software’s for this now. Google forms as one of them. It still is a good software and I recommend it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

The industry standard for running surveys

Reviewed a year ago

We use SurveyMonkey to perform market research. It's quick and easy to set up a survey here, and have it deployed.

Pros

SurveyMonkey has been around for a long time and established itself as an industry standard for DIY services. There's a reason for that - it's super easy to use, fully featured (although a lot of features are paid-only), and they also have other lesser-known services available, like sourcing respondents for your survey.

Cons

The free version is limited. If you only have basic survey needs, then a free option like Google Forms will be a better fit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SurveyMonkey logo

SurveyMonkey

Great for every survey needed

Reviewed 5 months ago

Great for collating feedback of all sorts when you're working with different stakeholders, easy to get the team involved in as well as more preferenced over google forms.

Pros

The best thing about survey monkey is having multiple surveys running at once for different audiences, be it an exit survey, engagement focus group etc. and getting data analysis for all of them collectively.

Cons

Customisation could be more creative however this isn't too important.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

Survey = SurveyMonkey

Reviewed 2 years ago

My experience is Good From the User point of View its very user friendly It have good UI. User feels no bore while filling it Unlike google forms for survey user may find it boring

Pros

I Like it's User-friendly UI and ease of Filling. See Surveys are Usually boring for users. Answering without any reward so survey monkey's does not let user feel bor . There are animation and Cool design

Cons

The complexity of this Software is only thing I didn't like . You could have made it simpler like Google Forms with lesser Options to choose.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyMonkey logo

SurveyMonkey

Simple, easy, and user friendly

Reviewed a year ago

Overall SurveyMonkey is great! I love that you can see who responded what to specific questions

Pros

Great way to collect and create surveys from multiple people. There are a few great features that set it apart from Google Forms

Cons

Not being part of the larger G-Suite it's another software that needs to be taken care of. Some more premium features cost money

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

Simple, flexible - we use it to collect stats and feedback from conferences

Reviewed 3 years ago

You might prefer to look at Google Forms first, but if you find you aren't comfortable with that tool, SurveyMonkey may be a better choice, but at a higher price.

Pros

The analysis tools are great and provide a clear snapshot of results on the relatively straight-forward surveys we create.

Cons

I'm not a big fan of the branding, but that's a personal thing. I think the price point is quite high for what the product really offers. It's kind of a simple tool really and there are other options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

Best survey platform

Reviewed a year ago

I have used survey monkey all throughout my four years of college as a business and marketing major as well as used it in my business. I love it and how easy it is. Tried google forms and I wasn't impressed.

Pros

It's easy to use, easy to customize with their variety of question templates and overall easy to understand on the analytic side of things.

Cons

I can't remember if there was a max of questions on the free version similar to google forms. I have never had any difficulties with survey monkey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Google Forms logo

Google Forms

Another good and reliable Google product

Reviewed 2 years ago

a very good free tool for surveys, polls, etc. it is especially useful if you want to integrate with other Google products like Google Sheets.

Pros

- super easy to use, can be used for survey, polls, registration - perfect for doing simple survey and polls, good for small business or classrooms - as made by Google, it does integrate with other Google products, we can export the results into Google Spreadsheets and then share with other Google users. Also, we can use Google notification for each new response.

Cons

- functionality is similar to the free version of SurveyMonkey but definitely not as good compare with the Paid version of SurveyMonkey. - survey answer has to be chosen from pre-formatted options. It is good for simply surveys but may have an issue for fancy one

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Google Forms logo

Google Forms

As easy as 1,2,3

Reviewed 3 years ago

If you need to organize something and need some quick answers, Google Forms works great and is the easy way to do it.

Pros

I love this product. Its useful for a variety of purposes and it gets used in the company on a regular day basis. Its really easy to use and you can create a survey extremely fast. It has a lot of flexibility and on top of that its free.

Cons

No complains. Its free and it works. I strongly recommend it. It doesnt have any differentation to its main competitor, Surveymonkey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Google Forms logo

Google Forms

Maybe not top of the line sophisticated but simple in a good way!

Reviewed 2 years ago

Overall, when you need to create and share a form, especially quickly, that everyone will know how to use and will think looks nice, Google Forms is the move.

Pros

Simple, easy-to-use, nice design, useful functionalities and templates, response views (by summary, question, or individual person who answered), can export into Sheets

Cons

There doesn't seem to be conditional formatting or any of the more sophisticated functionality you get with tools like JotForm or SurveyMonkey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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