Nicereply vs Typeform

UmfrageOnline

Google Forms

SurveyMonkey

UmfrageOnline provides businesses with a multi-language survey creation platform, as well as multi-channel survey distribution and real-time reporting. Features include logical workflows, customizable branding, mobile device compatibility, dynamic content, answer piping, and more.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Commenting/Notes

Complaint Monitoring

Customizable Branding

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Email Management

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Response Validation

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Nicereply

Web-based

SmartSurvey

Typeform

Starter

Essential

Growth

Business

Unfair and duplicate ratings

62% of reviewers feel negative about Customer Ratings. Some reviewers report frustration with customers being able to rate the same case multiple times, which can skew overall scores. Users indicate that ratings often reflect dissatisfaction with company policies rather than agent performance, leading to unfairly low scores. Some reviewers find that inconsistent or misunderstood rating scales cause confusion and inaccurate feedback. They say duplicate ratings and unclear origins of ratings reduce the reliability of performance metrics. Some users feel that a single low rating can disproportionately impact their overall score.

Team goal tracking and rewards

100% of reviewers feel positive about Team Performance. Some reviewers find the platform useful for tracking team progress and identifying areas needing improvement. They appreciate features like goal setting, rewards, and accountability tools that motivate teams and foster collaboration. Some users report that the software helps them monitor CSAT metrics, which are central to evaluating team effectiveness. Reviewers indicate that the user-friendly interface and easy onboarding make it accessible for new team members. Some users say integrations with communication platforms streamline their workflow and support team cohesion.

Instant actionable customer insights

94% of reviewers feel positive about Customer Feedback. Some reviewers feel the software enables them to collect immediate feedback after customer interactions, allowing quick adjustments and trend tracking. Users think integrations with tools like Front and Salesforce make feedback collection seamless. Reviewers appreciate the clear dashboard and reporting, which help them identify issues and improve service quality. Some users report that the system encourages better customer service by providing easy-to-understand scores and comments. They find the feedback process simple for customers and valuable for coaching and training staff.

business administrator

allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire

Customer Service Director

I'd say best thing about Nicereply is its variety when it comes to the surveys, it provides everything you need for your department, to get every feedback from your customers.

Customer Care Supervisor 

Really user-friendly platform that gets you all the necessary data needed and lets you drill down easily where you want to find more information.

Customer Lifecycle Specialist

Would have loved for it to be more customizable, the standard look is a bit old-school.

Q/A Engineer

In our company, we interact with people on the daily and it is good to get feedback from them so that we can be successful

Export option for every survey and statistics.

Very easy to set up, see results, and track different users stats/comments/complaints/etc.

customer support specialist

I have enjoyed integrating it with our software for support!

The rating sometimes can be unfair sometimes

Client Service Director

Creating a campaign survey, design is limited (you can add your custom brand colours) -  or you can copy the survey code and use a different platform to send it from e.g. Mailchimp - but this means you can't send reminders.

Customer Service Associate

Easy to use, if you want to find stuff it is one or two buttons away.

My team came back with changes, but because the campaign was in 'sent' status- I couldn't make the edits, nor duplicate the campaign to save time. Whilst I see the logic of this, in that if the campaign is Sent it shouldn't be editable in post, other platforms (dotmailer / mailchimp) do offer functionality to copy campaigns, resend etc.

relating to my previous point; I created a campaign and sent the campaign to my team to check it using a test contacts list (rather than using send test, because I also wanted to test the scheduling tool).

We created a few test surveys first to see what we could do, things we found were: if you're working with a global team, you'll find you'll need to change the timezone in settings to schedule campaigns properly.

The dashboard and reporting are pretty good, allows us to see who's responded, and send reminders to those who haven't which is great.

Business Operations

We currently read and manipulate everything manually in a SQL tool as NiceReplys reporting isn't as robust as we need.

Customer Support

This app is fantastic and so is the support.

I enjoy how easy and user-friendly the software makes my job.

Quality Assessor

The data is easy to extract, filter and read.

Operations Manager

Needs more customization and in-depth FAQ

I wish it was easier to pinpoint trends in the comments in CSATs.

you can't change contact lists once you've set up the campaign

Project Manager

in the beginning it is elaborate to set everything up

Very insightful tool, easy to use, no qualms.

Customer Feedback

Ease of Use

Surveys

Customization

Data Analysis

Email Integration

Integrations

Customer Ratings

Reporting and Statistics

Small Business

Large Enterprises

Mid-size Business

Jotform

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Typeform is an online form builder that enables users to create interactive forms, surveys, quizzes, and polls through a drag-and-drop interface. The platform offers conditional logic, form branching, and pre-fill functionality to customize the form experience. It includes integrations with tools such as Salesforce, Google Sheets, Slack, and Zapier for automated workflows and provides GDPR-ready and HIPAA-compliant security features with data encryption and single sign-on access.

360 Degree Feedback

Abbreviation Detection

Access Controls/Permissions

AI/Machine Learning

Appointment Scheduling

Autofill

Autoresponders

Collaboration Tools

Communication Management

Conditional Logic

Configurable Workflow

Contact Database

Customer Experience Management

Customer History

Customizable Fields

Customizable Forms

Data Capture and Transfer

Data Extraction

Data Retrieval

Data Visualization

Drag & Drop

Email Distribution

Employee Onboarding

Forms Creation & Design

Gamification

Lead Capture

Lead Generation

Lead Qualification

Lead Segmentation

Live Results Sharing

Multiple Question Types

NPS Survey Structure

Offboarding

One-to-One Messaging

Online Forms

Online Polling

Panel Management

Payment Processing

Pipeline Management

Pulse Surveys

Q&A Management

Question Branching

Question Piping

Quizzes

Real-time Conversations

Scoring

Skip Logic

SSL Security

Statistical Analysis

Summary Reports

Support Audio/Images/Video

Test/Quiz Creation

Text Fields

Training Management

Web Forms

Website Integration

Workflow Automation

Workflow Management

Reviews for Typeform come from a wide variety of industries, including computer software (12% of reviewers), marketing and advertising (12%), and information technology and services (7%). The most frequent use case for Typeform cited by reviewers is conducting surveys (75% of reviewers).

Users and use cases

Reviewers appreciate that Typeform offers a free version with useful features for basic needs, and some users say customization options are valuable. However, some reviewers report that paid plans are expensive and feel forced to upgrade due to limitations.

Value for money

The Typeform integrations most frequently cited by reviewers are: Google Sheets (a spreadsheet product rated 4.6 out of 5 for its integration with Typeform), Zapier (an integration product, 4.7), and Slack (a team communication product, 4.6).

Typeform is a survey solution offering key features such as forms creation and design, customizable questions, survey builder, reporting and analytics, and data import/export, among others.

Open Source

Windows

Linux

Chromebook

Formaloo

Paperform

Microsoft Forms

Formstack Forms

Alchemer

SurveyLegend

123FormBuilder

Zoho Survey

XM for Customer Experience

Gravity Forms

XM for Strategy & Research

Basic

Plus

 Growth Pro

Talent

Enterprise

Unreliable email notification system

I get delayed responses or fail to receive the emails notifying me of responses, even when I've signed up for them

Digital Marketing & Web Coordinator

A few users emailed us to say they their submission was unable to go through.

49% of reviewers feel negative about Email Notifications. Reviewers report difficulties setting up or receiving timely email alerts for form submissions, sometimes missing important responses. They say email notifications can be unreliable or delayed, and some users find the process for configuring notifications unintuitive. They indicate that limited automation options and lack of advanced email triggers hinder workflow efficiency. Users think these issues create extra work, as they must manually check for submissions or troubleshoot notification problems, which can disrupt their business processes.