Nicereply vs Typeform

SurveyMonkey

Trustpilot

Jotform

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

A customer review management tool that brings businesses and consumers together through reviews.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Commenting/Notes

Complaint Monitoring

Customizable Branding

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Email Management

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Response Validation

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Nicereply

Web-based

Zendesk Suite

SmartSurvey

Typeform

Starter

Essential

Growth

Business

Inconsistent customer ratings system

62% of reviewers feel negative about Nicereply’s customer ratings system. Some users report frustration that customers can submit multiple ratings for the same case, which can unfairly impact overall scores. Reviewers indicate that ratings are sometimes influenced by factors outside their control, such as company policies, rather than their own performance. Some users say customers misunderstand the rating scale or use the feedback box for unrelated questions, leading to skewed or inconsistent results. They also mention that a single low rating can disproportionately lower their average, making the system feel less reliable.

Team performance tracking tools

100% of reviewers feel positive about Nicereply’s impact on team performance. Some users say the platform helps them monitor team effectiveness through clear metrics and accountability features. Reviewers indicate that tools for setting goals, tracking progress, and rewarding achievements motivate teams and foster a sense of accomplishment. Some users report that the system’s ease of use and integration with team communication platforms make it simple to onboard new members and maintain focus on shared objectives. They appreciate being able to quickly identify areas for improvement and celebrate successes.

Actionable customer feedback insights

94% of reviewers feel positive about Nicereply’s customer feedback capabilities. Some users say the tool provides instant, easy-to-understand feedback after each customer interaction, allowing them to quickly identify trends and address issues. Reviewers appreciate being able to monitor satisfaction scores and comments in one place, which helps them coach team members and improve service quality. Some users report that the integration with other platforms streamlines feedback collection, and they value how the system encourages better service by making feedback visible and actionable for both individuals and teams.

business administrator

allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire

Customer Service Director

I'd say best thing about Nicereply is its variety when it comes to the surveys, it provides everything you need for your department, to get every feedback from your customers.

Customer Care Supervisor 

Really user-friendly platform that gets you all the necessary data needed and lets you drill down easily where you want to find more information.

Customer Lifecycle Specialist

Would have loved for it to be more customizable, the standard look is a bit old-school.

Q/A Engineer

In our company, we interact with people on the daily and it is good to get feedback from them so that we can be successful

Export option for every survey and statistics.

Very easy to set up, see results, and track different users stats/comments/complaints/etc.

Business Operations

We currently read and manipulate everything manually in a SQL tool as NiceReplys reporting isn't as robust as we need.

customer support specialist

I have enjoyed integrating it with our software for support!

The rating sometimes can be unfair sometimes

Client Service Director

Creating a campaign survey, design is limited (you can add your custom brand colours) -  or you can copy the survey code and use a different platform to send it from e.g. Mailchimp - but this means you can't send reminders.

Customer Service Associate

Easy to use, if you want to find stuff it is one or two buttons away.

My team came back with changes, but because the campaign was in 'sent' status- I couldn't make the edits, nor duplicate the campaign to save time. Whilst I see the logic of this, in that if the campaign is Sent it shouldn't be editable in post, other platforms (dotmailer / mailchimp) do offer functionality to copy campaigns, resend etc.

relating to my previous point; I created a campaign and sent the campaign to my team to check it using a test contacts list (rather than using send test, because I also wanted to test the scheduling tool).

I wish the software had a way to customize the survey a little more and I also wish it would allow you to require the customer to comment if they leave a bad review.

I wish it was easier to pinpoint trends in the comments in CSATs.

We created a few test surveys first to see what we could do, things we found were: if you're working with a global team, you'll find you'll need to change the timezone in settings to schedule campaigns properly.

The dashboard and reporting are pretty good, allows us to see who's responded, and send reminders to those who haven't which is great.

Customer Support

This app is fantastic and so is the support.

I enjoy how easy and user-friendly the software makes my job.

Quality Assessor

The data is easy to extract, filter and read.

Operations Manager

Needs more customization and in-depth FAQ

you can't change contact lists once you've set up the campaign

Project Manager

in the beginning it is elaborate to set everything up

Very insightful tool, easy to use, no qualms.

Customer Feedback

Ease of Use

Surveys

Customization

Data Analysis

Email Integration

Reporting and Statistics

Integrations

Customer Ratings

Small Business

Large Enterprises

Mid-size Business

Google Forms

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Capture richer insights with adaptive surveys, AI-powered follow-ups, and faster analysis of patterns and trends.

360 Degree Feedback

Abbreviation Detection

Access Controls/Permissions

AI/Machine Learning

Appointment Scheduling

Autofill

Autoresponders

Collaboration Tools

Communication Management

Conditional Logic

Configurable Workflow

Contact Database

Customer Experience Management

Customer History

Customizable Fields

Customizable Forms

Data Capture and Transfer

Data Extraction

Data Retrieval

Data Visualization

Drag & Drop

Email Distribution

Employee Onboarding

Forms Creation & Design

Gamification

Lead Capture

Lead Generation

Lead Qualification

Lead Segmentation

Live Results Sharing

Multiple Question Types

NPS Survey Structure

Offboarding

One-to-One Messaging

Online Forms

Online Polling

Panel Management

Payment Processing

Pipeline Management

Process/Workflow Automation

Pulse Surveys

Q&A Management

Question Branching

Question Piping

Quizzes

Real-time Conversations

Scoring

Skip Logic

SSL Security

Statistical Analysis

Summary Reports

Support Audio/Images/Video

Test/Quiz Creation

Text Fields

Training Management

Web Forms

Website Integration

Workflow Management

Reviews for Typeform come from a wide variety of industries, including computer software (12% of reviewers), marketing and advertising (12%), and information technology and services (7%). The most frequent use case for Typeform cited by reviewers is conducting surveys (75% of reviewers).

Users and use cases

Some users say Typeform’s free version covers basic needs, and reviewers indicate the paid plans offer valuable features for business growth. However, reviewers frequently mention restrictive free limits and high costs compared to alternatives, especially for small businesses.

Value for money

The Typeform integrations most frequently cited by reviewers are: Google Sheets (a spreadsheet product rated 4.6 out of 5 for its integration with Typeform), Zapier (an integration product, 4.8), and Slack (a team communication product, 4.6).

Typeform is a survey program with key features that include customizable questions, forms creation and design, reporting and analytics, data import/export, and more.

Open Source

Windows

Linux

Chromebook

Zoho Forms

Formaloo

Paperform

Microsoft Forms

Formstack Forms

Alchemer

SurveyLegend

123FormBuilder

Zoho Survey

XM for Customer Experience

Gravity Forms

XM for Strategy & Research

Basic

Plus

 Growth Pro

Talent

Enterprise

Unreliable and limited email alerts

48% of reviewers feel negative about Typeform’s email notifications. Reviewers report difficulties setting up and managing email alerts for form submissions, sometimes missing notifications or experiencing delays. They indicate that the notification system is not always intuitive, and some users find it challenging to customize alerts for different forms. Users say that important emails can get lost or fail to arrive, impacting their ability to respond promptly to submissions. They also mention a lack of advanced automation options and express frustration with the limited support for troubleshooting notification issues.