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SurveyMonkey vs Paperform Comparison (2026)

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SurveyMonkey

Paperform

Overview

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Paperform helps small businesses build beautiful no-code solutions that simplify work and life. Take payments, schedule appointments, automate workflows and build thoughtfully designed forms. With both brains and beauty Paperform gives your the flexibility to build solutions tailored to your brand.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

10.5K

6.8K

498

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

4.8

106

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

Pros

“It saves time, keeps responses organized, and provides useful reporting that helps improve internal processes and team engagement. While some premium features come at an additional cost, the platform is dependable, user-friendly, and delivers good value for regular feedback collection.”

Emilia W.

Network Support Coordinator

“My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others”

Ashley G.

HR Manager

“I especially appreciate the variety of question types, customization options, and detailed analytics that help turn responses into actionable insights.”

Jenny H.

Communications Director

Pros

“I asked dozens of questions while building my first survey, and each time, I received detailed support, including custom CSS to add a CTA button exactly where I needed it on the website.”

Katarzyna J.

Product Development Lead

“I love how they continuously roll out upgrades and enhancements that make the platform even more user-friendly and versatile. Since I started using Paperform years ago, I've had zero downtime—100% uptime has made my workflow seamless.”

Robert R.

Owner

“Templates can be a little finicky to edit to match your brand colors.”

Larisa F.

Clinical Development

Cons

“Some advanced survey logic and reporting features require a paid subscription, which may not be ideal for smaller teams with basic needs.”

Emilia W.

Network Support Coordinator

“Some customization and analytics options are only available in higher-priced plans, which can be expensive for individuals or small businesses.”

Ronith C.

Student

“The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans.”

Emma W.

Assistant manager

Cons

“My concern with Paperform is that if I need help I can't call a phone number and talk to the customer support team.”

Rhonda P.

Supervisor

“Partly because of the aforementioned flaw and because even the entry level plan is pricy yet devoid of features that should be present at this price point.”

Rhonda P.

Supervisor