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SurveyMonkey vs Wufoo Comparison

Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Category Leaders

With Wufoo, you can easily build amazing online forms. Wufoo automatically builds the database, back-end and scripts when...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

5,417

2,396

398

61

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

103

54

19

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I have been very happy with this software and will be continuing to use it when I can. It is useful, great for data collection, and looks visually appealing.
I am a product tester/secret shopper and I love that companies care about your opinion of their products. I help them by giving pointers and voicing my thoughts about an item.
Easy to customize for your brand (with paid subscription), the question formats are all excellent and help you form questions in a more interesting manner than just check a box.

Pros

Overall very pleased with Wufoo, better than other options in market like Jotform/Typeform in my opinion for its simplistic approach and ease of use.
Wufoo is helpful for creating any type of form in which you want someone to enter some type of information. Terms of service, agreements, anything like that its great.
Wufoo helps create some beautiful forms, which integrate nicely with other applications. Additionally, you can embed the forms and redirect to another site, like a scheduler.

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
The problem most persons have is formulating the survey questions properly. If the survey questions and options are not structured properly you can not blame the software.
I hate the fact that everytime you do a survey they are repetitive you have to end up putting in all the same info all over again.

Cons

Does not integrate with existing frameworks and drag and drop widgets on page content blocks so requires customization.
This platform is severely outdated--both in functionality and looks.
The wufoo form is a bit expansive compared to other competitors and thier is nothing more i think is missing in wufoo forms.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features51
  • A/B Testing
  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving & Retention
  • Autofill
  • Benchmarking
  • CRM
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Content Library
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Design Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Feedback Management
  • File Storage
  • Forms Creation & Design
  • Live Results Tracking
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Response Collection
  • Online Polling
  • Password Management
  • Process/Workflow Automation
  • Question Branching
  • Question Library
  • Randomization
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support
  • Total features10
  • A/B Testing
  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving & Retention
  • Autofill
  • Benchmarking
  • CRM
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Content Library
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Design Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Feedback Management
  • File Storage
  • Forms Creation & Design
  • Live Results Tracking
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Response Collection
  • Online Polling
  • Password Management
  • Process/Workflow Automation
  • Question Branching
  • Question Library
  • Randomization
  • Real Time Data
  • Recurring Tasks
  • Reminders
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support

Integrations

  • Total integrations151
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations140
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey

Free Survey Marker

Reviewed 2 years ago
Pros

Did I mention it was free? This is a amazing software for marketers to create and manage survey. I've used this and Wufoo to create surveys for my business for some time now.

Cons

There are no cons for this free platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey

Easiest and quickest survey tool out there

Reviewed 2 years ago

We have been using this tool for many years now and it's the go-to when we are considering gathering any kind of data for a variety of purposes. It has yet to disappoint, but we hope that there is ongoing feature introductions.

Pros

It's incredibly quick and easy to set up an account and a survey. There are common questions that can be easily applied to your survey, along with the ability to customize questions, and a fairly comprehensive bank of question types that are super useful. It's easy to apply themes and logos to make it look professional, as well as the ability to customize things like the thank you page, although some of these features are only available on paid accounts. The analysis tools have gotten even better recently with a very easy way to set up a dashboard to publicly present results. There's control over users on paid accounts to share certain surveys and levels of access within those surveys, which is very helpful for us.

Cons

The biggest issue encountered so far is that there is no option to automate things to send a submission to the person who filled out a form. This has to be done manually. For this reason, we use both SurveyMonkey and Wufoo; if SurveyMonkey had this option, it would be a one-stop shop. Some of the logic ability is a bit limited. The free plans are very limited, but it's nice to still have that option when very simple surveys are all that's required for a small team. Paid plans are fairly pricey if you're not using it very often, and non-profit pricing only applies to registered charities.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Wufoo

Better than Google Forms

Reviewed 4 years ago

Customer or client feedback that maybe sensitive, but the knowledge gained is invaluable!

Pros

It's a helpful little software that makes forms and surveys much easier than Google Forms and cheaper than SurveyMonkey.

Cons

It has issues syncing to Outlook, which is typical of Outlook, so not Wufoo's fault! They also lack a bit on support...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Wufoo

Great survey form for non profits

Reviewed a year ago

We are able to send basic surveys in a quick and easy to use way. Our customers seem to respond well to these forms and surveys.

Pros

The non profit rate is very affordable and provides a great tool to get basic survey information from customers.

Cons

Some of the logic can be complicated to use and is not as robust as other survey and form tools like SurveyMonkey.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

Share this review:

Wufoo

Good survey and form tool with unique features, but missing the beauty of SurveyMonkey

Reviewed 2 years ago

We use both SurveyMonkey and Wufoo and pay for both because there are some things that we require certain features for, and neither of these tools have the full package. It would be amazing to see a combination product that can do all the wonderful things that SurveyMonkey does, with the extra features like attachments and auto-send of submissions built in. Until then, we'll continue to use Wufoo for these helpful pieces.

Pros

The biggest benefit for our use is that it allows a copy of the submission to be sent to the person who submitted it. This is not possible in SurveyMonkey, and is the main reason that we use Wufoo at all. The other major benefit is that there is an ability for files to be uploaded when submitting a form. This is very helpful if there is a need to collect a signed document or something else that the submitter needs to supply when completing an application or something similar. Otherwise, the tool itself is fairly straightforward.

Cons

The layout is really simplified and doesn't look at attractive as when using SurveyMonkey. Types of questions are very limited. There is no mobile app. There are limitations to setting up dashboards to view results publicly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Wufoo

WuFoo makes forms/surveys easy and highly customizable

Reviewed 3 years ago

We use WuFoo for forms/surveys for our company and marketing sites that do not have a form tool built into them, and it works great. I've also used it for stand-alone forms/surveys that are quick and easy to set up. The display options are much more detailed and rich than SurveyMonkey, as are the reporting and logic features. It's my go-to tool for forms and surveys, for small ones to major projects.

Pros

WuFoo has a ton of features and capabilities built into it's form and reporting tools, allowing you to quickly create and format forms/surveys...including customized confirmations, responses, pages, logic, and looks. Plus it has a ton of plug-ins to help you connect to other systems and software.

Cons

Online documentation and regular blogging is pretty good, but email support can be spotty and slow.

SurveyMonkey vs. Wufoo

See how SurveyMonkey and Wufoo stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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