Wufoo Pricing, Features, Reviews & Comparison of Alternatives

Wufoo

The Online Form Builder

4.45/5 (150 reviews)

Wufoo overview

Wufoo from SurveyMonkey helps businesses of all types and sizes create contact forms, online surveys, and invitations. Trusted by Amazon and Disney, among others, our form builder has an award-winning interface, easy customization, 400+ templates and reporting! Create dynamic visualizations made up of your own graphs, charts and key metrics. Use rules to create dynamic forms that will follow logic that you've specified. Get started today with free sign-up!
www.wufoo.com

Pricing

Starting from
$19/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
Wufoo screenshotFirst Form in 2 MinutesWufoo screenshotWufoo screenshot

Wufoo reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.4
  4.3
Ken Lawrence

Above & Beyond Support Thanks Wufoo

Used weekly for 2+ years
Reviewed 2018-03-31
Review Source: Capterra

Ease of use, Simple to Embed on a Website, Simple to customize. Love the intergrations

Pros
How many times have you come across a software product where the only method of support is via email and groaned. Or in another instance reached out to a support team of a product only to get the feeling from the support person that they either were not taking you seriously or were defensive about thier product. We have been using Wufoo forms for the last seven years and in all of that time we have never had any techinical issue with any of the forms or excellent intergrations that they offer. That is to say at least we didn't until just recently. I won't bore you with the technical details of the issue other then to say some of our cleints could not access the forms. To make matters worse I we discovered the issue late on a Thursday before a four day holiday weekend. I knew from past support tickets that thier support desk was limited during holidays and on weekends. So I pushed the ticket thru not expecting anything until Monday, And also by chance late in the evening I shot them a message on Facebook Messenger. Much to my amazement I got an almost imeditate response. Not only did they take my issue seriously but they listened to what I had told them and advised that this advice helped to narrow down the underlying problem that had just cropped up in thier system. Not only did the fix the issue in a timely manner but they followed up several times of the next few days to ensure it stayed fixed. One could not hope for a better partner!!!

Cons
I do not have a lot of cons about the product but could use more sort features when you have a lot of forms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

User Friendly Form Builder with Payment Options

Used occasionally for 2+ years
Reviewed 2018-12-14
Review Source: Capterra

Overall I enjoy using this form, and currently have 6 forms I use annually, which are easy to update each year. I would only suggest a better method for the customization piece with links and field inserts.

Pros
This form builder integrates nicely into websites, or can be used as a standalone page linked from somewhere else. The pre-made fields accommodate all of general items users may want to put on a form page and offer various options in each pre-made field. I appreciate that you can add payment integration. If you are trying to build a more complex form, the field, page, and form rules work well - however you need to see that you access those from the main form page, not on the form itself. It takes some getting used to, but these options allow customization for taking the form user in different ways depending on their answers. You can also easily export your answers to Excel or other options to review.

Cons
Within the text boxes you can create, it is somewhat more difficult to add links or customize email responses with the users name, etc. than with other websites I use. You need to use templating tags with an API Key, which I hadn't heard of before using this website. I did figure it out, but in other websites I've used, you just select the field name. Adding links to text also isn't as simple as selecting the text and clicking an add hyperlink button. I figured out how to do it, then I just copy and paste the coding to create a new link. I'm not sure where the instructions are to tell you how to create a link.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Sinoun Chea

Great solution for smart forms

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

Pros
I've been using Wufoo for so long that I have hundreds of forms under my account. I love Wufoo because they make it super easy to create simple and smart/complex forms. The ease of use is perhaps my favorite thing about Wufoo. Also, their customer service is TOP NOTCH. I get responses within a couple of hours most of the time if I ever need anything. This makes a world of difference when you have clients waiting on a reply. I really appreciate that about Wufoo!

Cons
What I like least is the hideous default form look. They haven't changed the default look for years and it looks VERY dated. You have to always style the forms if you don't want to have a form that looks like it was from 15 years ago. Once you style, it's awesome and beautiful, but it's too bad that Wufoo doesn't take interface and design very seriously. Wufoo brand and site also looks like it targets children. Also, Wufoo isn't cheap, but it's about comparable to other solutions so I guess I shouldn't complain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Still a great survey tool

Used daily for 2+ years
Reviewed 2019-09-30
Review Source: Capterra

Fast surveys of employees and faculty. Secure and anonymous surveys possible for sensitive topics.

Pros
We have used this for several years now and we still consider this as one of the best survey tools on the market. Every now and then we start looking into all the new and coming survey companies that pop up but this one still wins.

Cons
wish they would make it easier to integrate into a SIS. Some of their API information is very complicated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Susan Barnes

We use Wufoo forms to manage our orders for services and subscriptions for our online software.

Used daily for 2+ years
Reviewed 2017-12-12
Review Source: Capterra

Wufoo is always updating and improving their product.

Pros
Wufoo forms are easy to build and easy for the end user to complete and submit. Since we use Wufoo forms to manage our incoming orders for services, it is very beneficial that each submission is sequentially numbered. This allow us to easily track and process orders through our CRM. Wufoo has many features including notifications, payments, custom templates, etc. These features allow us to brand the forms we create in Wufoo, connect the purchaser to the payment portal through the form, and keep various department members on top of incoming orders and subscriptions. Using Wufoo forms to fill a need in our department has freed up our developers to work on more pertinent and profitable projects. The Wufoo online software functions so well that I've never had to contact technical support with a problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wufoo pricing

Starting from
$19/month
Pricing options
Free
Subscription
View Pricing Plans

You can use Wufoo for free; however, you are then limited to 3 forms, 3 reports, 10 fields and only 100 entries per month. Other, more advanced plans start at $19 per month.

Wufoo features

API (219 other apps)
Access Control (67 other apps)
Activity Dashboard (95 other apps)
Automatic Notifications (81 other apps)
Content Management (102 other apps)
Custom Forms (75 other apps)
Customizable Branding (123 other apps)
Customizable Templates (122 other apps)
Data Import/Export (97 other apps)
Drag & Drop Interface (101 other apps)
Electronic Payments (87 other apps)
Product Catalog (78 other apps)
Reporting & Statistics (89 other apps)
Search Functionality (92 other apps)
Social Media Integration (68 other apps)
Template Management (66 other apps)
Third Party Integration (137 other apps)
Website Management (65 other apps)
eCommerce Integration (67 other apps)
eCommerce Management (79 other apps)

Additional information for Wufoo

Key features of Wufoo

  • Form Builder
  • Theme Designer
  • Instant Notifications
  • Code Manager
  • Form Analytics
  • Over 150 Templates & Themes
  • Spam Prevention
  • Payment Integratin
  • User Management
View All Features

Benefits

- Wufoo provides the tools to easily drag and drop a form
- Copy-and-paste code snippets help you embed your form into your web site, blog post, etc.
- Easy data collection with intuitive analysis