Ease of use, Simple to Embed on a Website, Simple to customize. Love the intergrations
Pros
How many times have you come across a software product where the only method of support is via email and groaned. Or in another instance reached out to a support team of a product only to get the feeling from the support person that they either were not taking you seriously or were defensive about thier product.
We have been using Wufoo forms for the last seven years and in all of that time we have never had any techinical issue with any of the forms or excellent intergrations that they offer. That is to say at least we didn't until just recently. I won't bore you with the technical details of the issue other then to say some of our cleints could not access the forms.
To make matters worse I we discovered the issue late on a Thursday before a four day holiday weekend. I knew from past support tickets that thier support desk was limited during holidays and on weekends. So I pushed the ticket thru not expecting anything until Monday, And also by chance late in the evening I shot them a message on Facebook Messenger.
Much to my amazement I got an almost imeditate response. Not only did they take my issue seriously but they listened to what I had told them and advised that this advice helped to narrow down the underlying problem that had just cropped up in thier system. Not only did the fix the issue in a timely manner but they followed up several times of the next few days to ensure it stayed fixed. One could not hope for a better partner!!!
Cons
I do not have a lot of cons about the product but could use more sort features when you have a lot of forms.
Rating breakdown
Likelihood to recommend: 10/10
Overall, Wufoo is a fantastic, customizable form builder that so far has met all of our needs in some capacity. Any complaints about the product are extremely few and far between.
Pros
The nicest thing about Wufoo is how simple the user interface is. On multiple occasions, I've been tasked with introducing staff members to the platform. Usually, I only give them a simple assignment and have them build something in Wufoo with limited or no instruction. The fact that all of those staff members were able to successfully create forms and utilize multiple functions tells me that the interface is straight-forward, understandable, and very, VERY user-friendly.
Cons
This is not a problem that most users will experience. That said, I created a form that utilized 'branching & logic,' some deeper features that many people might not ever use, depending on their needs. Ultimately, I was creating a form that had all of the US states, and depending on which state was selected, it would display certain information or fields. It was unfortunate to discover that Wufoo maxes out at 50 lines in the 'branching & logic,' meaning I had to break up the form into multiple forms to be able to fit everything. It wasn't ideal, but I fully recognize it is an inconvenience that most users will not experience.
Rating breakdown
Likelihood to recommend: 10/10
I like the flexibility of the program it works well for new ops
Pros
Love that it works with zapier and love that it has credit card features too. Very strong, nimble solution for nascent call center ops
Cons
I don't always think the UI is intuitive i often need to to a lot of fishing to get to the functions I need to
Rating breakdown
Likelihood to recommend: 9/10
I used Wufoo to quickly stand up some entry forms for a few different systems - an internal IT ticketing system (via Zendesk), and a couple different project management tools (via Asana and JIRA). All of these groups were getting too many ad-hoc requests either via desk walkups or emails to a departmental address. We set up entry forms, sent the entries to the appropriate systems, and used those as the official channels to request help from. It worked great and allowed for quick changes to the forms as necessary.
Pros
Wufoo is cheap and easy. It's a great scrappy solution for entry forms that need quick and easy setup and integrations with things like ticketing systems or project management tools.
Cons
When I was using Wufoo, the interface and site felt pretty dated - like it was built in 2005 and hadn't been restyled or had much improvement since. That said, it looks like they've done some minor improvements in the last year and the look/feel doesn't really matter as it's purely a functional tool.
Rating breakdown
Likelihood to recommend: 5/10
We use it for our donation portal and we have integrated it to stripe and our donors have found the platform super easy to use
Pros
Ability to create forms is so simple
multiple users
Form integration to things like stripe or constant contact
easiness to run reports
Website integration is key
Cons
Limit of users allowed to use Wufoo
Was difficult for some of the older employees at first
Two step form for app integration
Rating breakdown
Likelihood to recommend: 10/10
You can use Wufoo for free; however, you are then limited to 3 forms, 3 reports, 10 fields and only 100 entries per month. Other, more advanced plans start at $19 per month.