Wufoo Pricing, Features, Reviews & Comparison of Alternatives

Pros
How many times have you come across a software product where the only method of support is via email and groaned. Or in another instance reached out to a support team of a product only to get the feeling from the support person that they either were not taking you seriously or were defensive about thier product. We have been using Wufoo forms for the last seven years and in all of that time we have never had any techinical issue with any of the forms or excellent intergrations that they offer. That is to say at least we didn't until just recently. I won't bore you with the technical details of the issue other then to say some of our cleints could not access the forms. To make matters worse I we discovered the issue late on a Thursday before a four day holiday weekend. I knew from past support tickets that thier support desk was limited during holidays and on weekends. So I pushed the ticket thru not expecting anything until Monday, And also by chance late in the evening I shot them a message on Facebook Messenger. Much to my amazement I got an almost imeditate response. Not only did they take my issue seriously but they listened to what I had told them and advised that this advice helped to narrow down the underlying problem that had just cropped up in thier system. Not only did the fix the issue in a timely manner but they followed up several times of the next few days to ensure it stayed fixed. One could not hope for a better partner!!!

Cons
I do not have a lot of cons about the product but could use more sort features when you have a lot of forms.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very convenient tool for making all different types of forms. It's relatively easy to use, and we've made forms for employee of the month, to terms of agreements, and so on using it.

Cons
Some features can be a little difficult to use, but once you get the hang of it its not too bad. Wish they had more design features to give the forms more ways to look better.

Rating breakdown

Likelihood to recommend: 8/10

Pros
We have used this for several years now and we still consider this as one of the best survey tools on the market. Every now and then we start looking into all the new and coming survey companies that pop up but this one still wins.

Cons
wish they would make it easier to integrate into a SIS. Some of their API information is very complicated.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It captures the data we are looking for and it imports it into our database that we use. And it easily links with authorize.net, which we use for receiving payment

Cons
It doesn't look very pretty and it's difficult to add an image to the intake form.

Rating breakdown

Likelihood to recommend: 6/10

Pros
The biggest benefit for our use is that it allows a copy of the submission to be sent to the person who submitted it. This is not possible in SurveyMonkey, and is the main reason that we use Wufoo at all. The other major benefit is that there is an ability for files to be uploaded when submitting a form. This is very helpful if there is a need to collect a signed document or something else that the submitter needs to supply when completing an application or something similar. Otherwise, the tool itself is fairly straightforward.

Cons
The layout is really simplified and doesn't look at attractive as when using SurveyMonkey. Types of questions are very limited. There is no mobile app. There are limitations to setting up dashboards to view results publicly.

Rating breakdown

Likelihood to recommend: 7/10