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Swell vs Weave Comparison (2026)

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Good recommendations?

Swell

Weave

Overview

Swell is the AI-powered patient experience agent for DSOs, MSOs, and PE-backed specialty groups. We unify reviews, patient surveys, employee feedback, and healthcare listings into one system that reads every signal, responds in your brand voice, surfaces what's working, and flags what's not — across

Schedule more appointments, reduce no shows and impress your customers every step of the way – all without tying up your staff’s time.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

199

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

358

266

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.4

707

450

154

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

Pros

“It really helps us keep up with patient experience and just how they feel about the practice.”

Natalie G.

Practice Management

“Navigating through the site makes it so simple.”

Summer N.

Practice Manager

“Swell also makes it easier for our patients to leave reviews that arent so technologically inclined by sending them a text with a link, they click it and it brings them right where they need to go to leave the review.”

Holly M.

Operations Manager

Pros

“The softphone feature allows me to make and receive calls seamlessly from anywhere, which is a game changer when working remotely.”

Maria L.

Remote Front Desk

“It's also, made it easier to manage calls, texts, and appointment reminders in one place. While there were occasional technical issues, the platform generally improved efficiency and supported daily workflow needs.”

Louise C.

Patient Care Coordinator

“What I love most is that it's not just for patient communication — our team uses it internally too, tagging each other and staying connected even when we're not in the same office.”

Maria L.

Remote Front Desk

Cons

“Problem with mobile chat duplicating the test is on ongoing pain in the A$$. ”

David W.

CEO

“We had an issue with posting reviews to our website using a widget they provided – it worked on the desktop but not on the mobile – and it was impossible to get help.”

Scott B.

Marketing Director

“Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed.”

Nikki J.

Customer Service and Scheduling Supervisor

Cons

“They decided to initiate the port on a Tuesday during business hours, without asking us first, leaving us with no phone lines for hours and no way for our patients to reach us. When we attempted to contact them to find out what was going on (because we didn't know they were porting our number that day), we were told no port was happening, only to be contacted hours later after the port was completed by the very person we'd been trying to get ahold of all day, stating that the port was complete.”

Terra T.

Director of Operations

“It only sends texts to designated cell phones, not just a number listed as "Main" unless you want multiple numbers from the same household to receive texts, which our clients have not been happy about.”

Zoe L.

Office Manager

“With Weave, it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected.”