Swell vs Weave

Trustpilot

TrueReview

Birdeye

A customer review management tool that brings businesses and consumers together through reviews.

TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Birdeye builds AI agents for multi-location brands. We provide you AI coworkers at every location — for marketing, operations, and customer experience.

Owner

The biggest problem we have with Swell is their customer service and support.

Customer service and price is too high for what they offer

Collections Officer

I have reached out to Swell's customer service once and was helped fairly quickly and efficiently.

Marketing Manager

Swell has great customer experience and gets back to us quickly with any questions we may have.

Swell is the AI-powered patient experience agent for DSOs, MSOs, and PE-backed specialty groups. We unify reviews, patient surveys, employee feedback, and healthcare listings into one system that reads every signal, responds in your brand voice, surfaces what's working, and flags what's not — across

2-Way Messaging

Activity Dashboard

Alerts/Notifications

Automated Responses

Automated Scheduling

Campaign Management

Campaign Planning

Campaign Scheduling

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Contact Management

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Email Reminders

Engagement Tracking

Feedback Management

Live Chat

Mass Texting

Message Personalization

Messaging

Mobile Coupons

Monitoring

Multi-Campaign

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Location

Negative Feedback Management

NPS Survey Structure

Patient Engagement

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Reminders

Reporting/Analytics

Reporting & Statistics

Reputation Management

Response Management

Review Badge Management

Review Monitoring

Review Notification

Review Request

Scheduled Messaging

Search/Filter

Sentiment Analysis

SMS Messaging

Social Media Integration

Social Sharing

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

Visual Analytics

Workflow Automation

Some users say Swell offers more features at a better price than competitors, and reviewers appreciate the lack of contracts and strong return on investment. However, some users report the cost feels high or restrictive for smaller businesses.

Value for money

By industry, Swell reviewers are most commonly professionals in medical practice (21%). The most frequent use case for Swell cited by reviewers is review management (63% of reviewers).

Proprietary

Swell

Web-based

iPad

iPhone

Android

Windows

Linux

Chromebook

Podium

Weave

Broadly

Basic

Recurring software glitches and errors

Problem with mobile chat duplicating the test is on ongoing pain in the A$$.  

65% of reviewers feel negative about bugs and issues in the software. Reviewers report frequent glitches, error messages, and disconnections from servers, which disrupt daily operations. Some users say software updates can cause problems or fail to sync with their databases, leading to confusion and extra troubleshooting. Reviewers indicate that certain features are difficult to use due to vague labeling or technical problems, and they sometimes struggle to resolve issues without adequate support. They feel these recurring technical difficulties create frustration and inefficiency.

Streamlined patient communication tools

Doctor

The best thing about this software is the ability to communicate with patients.

Clinic Administrator

Makes it easy to reach out to patients without actually calling them!

95% of reviewers feel positive about the patient communication features. Reviewers indicate the software makes it easy to reach out to patients without needing to call, which saves time and effort. Some users say they appreciate being able to communicate efficiently with all patients, regardless of their cellphone provider. Reviewers find the system simple to use, both for staff and patients, and mention that it helps them consistently engage with patients and gather feedback. They feel this ease of interaction improves patient engagement and supports daily operations.

Automated patient review collection

Operations Manager 

Its an easy and convenient way for our patients to write us reviews which ultimately increased our business

Practice Manager

The reviews we are getting have put us front and center and we are gaining new patients just from prospective patients reading our reviews!

97% of reviewers feel positive about the patient reviews functionality. Reviewers appreciate that the system automates the process of requesting and collecting reviews, reducing manual effort and increasing the number of responses. Some users report that sending review requests at optimal times leads to more patient participation. They find the process user-friendly for both staff and patients, which helps them gather more feedback and improve their online reputation. Reviewers indicate that increased reviews have positively impacted their business growth and patient acquisition.

Practice Management

It really helps us keep up with patient experience and just how they feel about the practice.

Front Desk Coordinator

I love the 2 way texting it is very convenient for chatting with patients for scheduling, rescheduling.

Swell has made communications, and our requests for social media reviews, extremely easy and seemless.

Navigating through the site makes it so simple.

Operations Manager

Swell also makes it easier for our patients to leave reviews that arent so technologically inclined by sending them a text with a link, they click it and it brings them right where they need to go to leave the review.

Marketing Director

We had an issue with posting reviews to our website using a widget they provided – it worked on the desktop but not on the mobile – and it was impossible to get help.

Office Manager

not all of our patients are in swell,  we need to manual enter several

Customer Service and Scheduling Supervisor

Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed.

Not only did Swell show empathy to this error in judgment, they swung me back at a handsome discount which meant a lot!

marketing professional

does not have all the minor features found in more mature alternatives

Like a dummy, a cheaper Canadian company came in with big promises and I took it seriously and switched to them.

The pricing is hard to beat for the value.

great, thank you for helping us with online review status

Products like this are all basically the same – different price points and different features, but they’re basically the same – so support is the game changer.

Swell is very easy to use and works well to communicate with patients.

Manager

I loved seeing when we would get a new review.

Practice Administrator

We love that Swell integrates with our practice management software and does the hard work behind the scenes.

For us Swell flunked the test and we’re moving to a different vendor when our agreement expires.

practice manager

Positive outcome, friendly and direct customer service, great company!

The dashboard is super simple, their support is great, and it's super simple for our patients.

As long as no one sends you a message while you are typing.

The sentence is a run on, meaning there's no breaks after so many characters making it very difficult to proof before you send to a customer.

Team Lead

It is so nice to have an easy way for our patients to leave a review!

The product is great, but the customer service sucks.

Installed Sales Manager

Swell pay was discontinued which was very frustrating.  

This software has helped us build our online presence, and allowed us to show up first on Google searches for dental offices in our area.

Marketing Coordinator

The product is the same as other vendors and cheaper.

Uploading our client information was pretty seamless and our onboarding included a lot of support with even tutorial videos sent to share with the team at my request.

We finally called sales and they picked up the phone on the first ring (a little trick I learned when companies don't answer their support calls).

Igniter Web Designer and 

Some of the features such as the webchat, adding scheduling to webchat, and creating webchat groups was very confusing and not something i could figure out on my own, and I'm an intuitive person.

Marketing

Swell allows us to message our customers and ask them to leave Google product reviews for our business, which is very important to us

President

The text engagement is better for us than Live Chat; it allows us to continuously communicate with them, without losing the conversation.

We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers.

OPERATIONS MANAGER

I love the notifications for reviews and surveys.

The salesperson said they would transfer us to support but warned us they like to get off early so they may not answer.

I love the dashboard, I feel it is inviting, and user friendly.

Interior Designer

Public Relations and Marketing Specialist

Swell has allowed us to help our clients manage incoming reviews as well as increase their reputation management.

The initial swell representative that gave us a demo gave us the false impression that we could manage client messages easily from text messaging on our phones.

Director of care navigation

We have used other competitors of Swell and there wasn't much of a difference other than they charged double what Swell does.

Getting critical info to our clients quickly has been a huge win.

Marketing & Media Director

They stopped letting us send out reviews, and reviews that were "sent" weren't being counted accurately so I couldn't track my employees correctly.

Customer success manager

Many of my co-workers names don't appear so it's impossible to know who said what.

Review Management

Pricing

Review Requests

Customer Support

Patient Communication

Bugs and Issues

Online Presence

Among reviewers who comment on Swell's messaging, 60% feel negative. Users say Swell makes it easy to send mass emails and texts, and messages are branded and professional. However, they report issues with attachments, sending errors, lack of customization, and difficulties with single texts and message previews.

Billing Issues

Mid-size Business

Large Enterprises

Small Business

Some users say Swell offers a better price point and more features compared to other reputation management systems, making it affordable and budget-friendly for many businesses. Reviewers appreciate the lack of contracts and indicate that the platform delivers a strong return on investment. Some reviewers find Swell’s pricing lower than competitors, while still including essential functionalities. However, some users report that the cost feels high, especially for small or solo businesses, and they feel certain pricing plans are restrictive or expensive for the features provided. Some reviewers feel the product could be more competitively priced.

Swell CX

Vagaro

Vagaro is all-in-one software for beauty, wellness, and fitness professionals. Manage appointments, accept payments, run marketing campaigns, and grow your business all from one easy-to-use platform designed to help you save time and boost revenue.

Carepatron

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Acuity Scheduling

Acuity Scheduling is an online appointment scheduling solution that allows clients to self-schedule appointments or classes online, complete custom forms, receive confirmation notifications and reminders, and pay or donate with a credit card.

Managing Partner

With Weave, it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected.

So in short, easy to use given everything is working correctly however customer service DOES NOT resolve the issues they claim to and apparently even if you do a "free trial" of any features, you're still going to get charged and then it's going to take MONTHS of back and forth to get the charges removed. And there is still no guarantee that they have been.

Business Administrator

Our office enjoys using the software and Weaves customer service is always excellent and quick to respond.

Schedule more appointments, reduce no shows and impress your customers every step of the way – all without tying up your staff’s time.

Swell vs Weave Comparison (2026)

Swell

Weave

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives