GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
LiveAgent vs Skalin Comparison (2026)
Add to Compare
Compare similar apps
Salesforce Sales Cloud
4.4
Zendesk Suite
4.4
Freshdesk
4.5
Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Skalin is the AI-powered Customer Success Platform for Mid-Market B2B SaaS. It unifies your customer data, detects churn risk 3–4 weeks early, and gives your team the clarity to protect revenue and grow accounts — without adding headcount. Live in under a month, no dedicated admin.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.9
55
5
4
3
2
1
51
4
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Mc B.
Head Of CSM
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Scripting
- Chat/Messaging
- Chatbot
- Churn Management
- Co-Browsing
- Collaboration Tools
- Community Forums
- Configurable Workflow
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Data Security
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Gamification
- Generative AI
- Health Score
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- NPS of Customers
- Natural Language Interaction
- Notifications
- Onboarding
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Renewal Management
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Usage Tracking/Analytics
- User Onboarding
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
- Total features43
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Scripting
- Chat/Messaging
- Chatbot
- Churn Management
- Co-Browsing
- Collaboration Tools
- Community Forums
- Configurable Workflow
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Data Security
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Gamification
- Generative AI
- Health Score
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- NPS of Customers
- Natural Language Interaction
- Notifications
- Onboarding
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Renewal Management
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Usage Tracking/Analytics
- User Onboarding
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- Chargebee
- Customer Portal
- Gmail
- HubSpot CRM
- HubSpot Sales Hub
- JIRA Service Management
- Microsoft Outlook
- Mixpanel
- Pendo
- Pipedrive
- Salesforce B2B Commerce
- Salesforce Starter
- Segment
- Sellsy
- Slack
- Stripe
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations19
- 3CX
- Chargebee
- Customer Portal
- Gmail
- HubSpot CRM
- HubSpot Sales Hub
- JIRA Service Management
- Microsoft Outlook
- Mixpanel
- Pendo
- Pipedrive
- Salesforce B2B Commerce
- Salesforce Starter
- Segment
- Sellsy
- Slack
- Stripe
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
