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UXPressia Pricing, Features, Reviews and Alternatives
UXPressia product overview
What is UXPressia?
UXPressia is an online tool that enables users to create customer journey maps, personas, and impact maps online. The customer journey mapping online tool offers enhanced visualization capabilities to deliver exceptional experience to customers. The solution is an optimal balance between sticker- and table- based solutions with an intuitive drag and drop interface.
Key benefits of using UXPressia
Typical customers
Platforms supported
Support options
Training options
UXPressia pricing information
Value for money
4.6
/5
79
Starting from
16
/user
Per month
Pricing options
Value for money contenders
UXPressia features
Functionality
4.6
/5
79
Total features
30
5 categories
Most valued features by users
Functionality contenders
UXPressia users reviews
Overall Rating
4.8
/5
79
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.26/10
64
12
2
0
1
Henrik H.
Overall rating contenders
Verified reviewer
Computer Software, 51-200 employees
Used other for 6-12 months
Review source
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Great templates for customer journeys, online editing, storage and collaboration on maps within our company.
We can store and collaborate on customer journey maps & personas online, in a convenient template. No other tool gave us a nice way to create complex CJMs, paper ones don't last well and can't be properly updated. Their ready templates for CJMs are very useful as well and provide great example material. And their support team is doing extremely well, quick to reply and helpful.
Real-time collaboration could be better, but they announced they're working on it. I would also like a way to map UXpressia's personas to our analytics and data.
Manuel S.
Automotive, 10,001+ employees
Used monthly for 6-12 months
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The tool makes a good impression overall. As far as I can remember, sharing with the team was only possible against the purchase of another license. Here it would be very good if a similar business model as for example at Productboard.com would be used. Viewers with comment function can be added for free. In our case, we have 20 to 30 users who are included purely for feedback.
The ease and intuitiveness of use of the tool were the main criteria for its use. In addition, the integration of the personas is well solved.
A versioning function with comments and possibly compare would be very helpful.
Hi Manuel We thank you dearly for your feedback! Check out our ever improving 'version history' feature : https://help.uxpressia.com/en/articles/5435675-how-the-version-history-works and the 'dynamics of commenting mode' : https://help.uxpressia.com/en/articles/2951621-commenting-mode https://uxpressia.com/blog/audio-comments-document-library https://uxpressia.com/blog/collaboration-improvements Have an amazing day :)
Jamie S.
Design, 51-200 employees
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I like that this is an online software that I can access from anywhere. I appreciate the simple aesthetic and that I can create nice-looking personas easily.
As someone new to the software, I didn't really know where to begin. Particularly when creating a customer dream map, I didn't know what should go in each text box (But i guess maybe that was designed to be flexible, so that's why?)
Ronald C.
Utilities, 5,001-10,000 employees
Used weekly for 2+ years
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I use UXpressia to make journey maps that aim to give a complete view of the journey. I include a lot of data and documents (screenshots, emails, pdf's etc). This works really well. If your goal is to make more 'light' journey maps that give a quick overview of the journey then there might be more suitable alternatives.
UXpressia is easy to use but also has all the features I need to make both small and big/complex journey maps. It's highly customizable if you want it to be, or you can just use the default options and still get a great looking journey map.
Performance on big maps could be better.
Hi Ronald, We are delighted to be your choice for the journey! Thank you for the constructive feedback, we are certainly looking to optimize performance on bigger/complex maps in the future. Have a great day ahead! :)
Kim G.
Nonprofit Organization Management, 11-50 employees
Used weekly for less than 6 months
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It's been such a pleasure using UXPressia. The team have been so responsive and supportive whenever we've had questions, and the features themsleves have been super helpful in supporting us in our dicovery process as we've been going through our journey mapping process, and building personas and our impact map. The system capabilities allow for a good amount of customisation while still offering a helpful framework to make it easy to stay focused and on track with our project. We are till working through much of this and really enjoying what we're able to uncover and develop as part of this process. Thank you UXPressia team!
Easy to use. Great little explainers about what the differen boxes/sections are for. Set up to make it easy to facilitate a great discovery process - we are learning a lot by going through the process of the journey mapping, impact mapping and persona creation. We also love how all of these components fit together so seamlessly, and how you can pull the different elements into the different 'views' eg persona into the journey map etc. Also great tools for visualisation and great guidance for categorisation purposes, as well as the freedom to be able to chose which ones to utilise in each instance.
There is no way to get a view on one page for sharing purposes, 'scaling' it when the journey map or impact map is big. This can make it hard to take others who are not as inimately invovled on the journey with us, particularly those who are not as comfortable with this concept who we are trying to get 'buy-in' from.
Hi Kim Thank you for your feedback! We are happy to meet many of your needs and expectations, and appreciate you contributing in the process of improving our platform! Have a amazing day :)
UXPressia FAQs
UXPressia has the following pricing plans:
Starting from: $16.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of UXPressia?
Common UXPressia comparisons
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