UXPressia Features

UXPressia

Create customer journey maps, personas & impact maps online

5.0/5 (20 reviews)

UXPressia Feature Summary

  • Name generator
  • Photo generator
  • Compare personas
  • Persona temperaments
  • Journey maps
  • Impact maps
  • Visualize, analyze, export and share
  • Define user archetypes
  • Collaboration
  • Customize layouts
  • Drag and drop interface

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UXPressia Feature Reviews

19 reviewers had the following to say about UXPressia's features:

Raman Bakanovich

Great tool for UX designers and Product managers

2018-08-10

We use it for our customer profiling.

Pros

Has all needed export formats.

Cons

No integration with CRM but it's solved by exporting assets to the needed format.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Helps to design customer journeys & personas in a collaborative way

2018-03-31

Great templates for customer journeys, online editing, storage and collaboration on maps within our company.

Pros

We can store and collaborate on customer journey maps & personas online, in a convenient template. No other tool gave us a nice way to create complex CJMs, paper ones don't last well and can't be properly updated.

Cons

I would also like a way to map UXpressia's personas to our analytics and data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Timofey Yevgrashyn

Agile Coach with solid product design focus

2018-07-26

Easy guiding, hints and education on usage through the UI and the blog

Pros

The guiding and hints and a huge number of templates make this tool an easy start for beginners.

Cons

A slow pace of the development :-) Authors are perfection addicted and often delay new features until they reach an ideal quality. The popularity of the product is growing and a demand for new features is growing too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kiryl Melnichenka

You will love it!

2018-08-07

Pros

Super easy to use interface and a lot of templates.

Cons

User friendly interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shai Yufa Laserson

Flawless customer experience and a great product!

2018-09-13

UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way.

Pros

The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience.

Cons

Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 501-1000 employees)

Easy and intuitive

2018-09-11

Identify gaps between desired customer journey and actual customer journey, enabling agreement on priorities.

Pros

Allows to easily visualize of main stages and provided the flexibility to make adjustments to fields without requiring too much time.

Cons

Lack of pictures bank but team is working on it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Olga Schneider

My favourite application for CJMs and Personas creation and discussion

2018-08-06

We create customer journey maps and personas while sitting in a meeting together and improve them later: in Uxpressia it's extremely simple, quick and clear.

Pros

As I said, it's my favorite app for personas and CJMs, it's fantastically easy to use, friendly designed, really mature and responsive.

Cons

Frankly speaking, I cannot find any issues with such an application. We do like it and recommend it for all teams with product-oriented approach.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 11-50 employees)

Best Customer Journey Mapping Tool we found

2018-09-11

We used UXPressia to conduct our first customer journey mapping in order to find out more about our key target groups.

Pros

- How easy is to add content and modify your customer journey maps - All the little hints and tips UXPressia gives you and the way it aids the proccess

Cons

- I did use the free version, thus the cons come from having only 1 map available per account and not being able to export it, however I think this can be solved by purchasing the pro version.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cristina José Lorente

Great and lovely tool

2018-09-12

Creat Customer Journeys and Personas in a simple and quick way.

Pros

Website design and colours.

Cons

Face pictures for the personas. I would prefer unless realistic photos.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sergey Guba

The best tool that I ever use for creating a customer journey map, personas and impact map.

2018-07-26

Pros

This is easy to use product that also provides a lot of useful templates.

Cons

During the use, I did not find any things that could spoil my impression of this product. So I recommend it to all product developers who are interested in understanding their client better and want to provide a valuable product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Feature-heavy, easy-to-use, quite an eye candy too

2018-07-31

Pros

Great explanations and examples, awesome copy in general both in the UI and blog.

Cons

A bit on a pricey side if considered for infrequent individual use, otherwise no complaints whatsoever.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikita Efimov

Best tool for CJM

2018-08-14

No more sticky notes falling off the wall! Their blog helped us to improve our understanding of CJM technique.

Pros

"Impact maps" is a powerful feature which helps to brainstorm ideas in the context of business and customers goals.

Cons

Small text size in some areas. Hard to read it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikos Dimopoulos

Awesome customer experience software

2018-09-11

Pros

Also, the customer service the offer is awesome, fast and reliable.

Cons

I have no negatives to write. My experience was beyond expectations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kseniya Koltun

UXPressia for Work

2018-08-05

Pros

I do love that I can easily setup a new User Journey and it will professionally! Can share with my team mattes and send URL to stakeholders. And to be honest, it's save my team time and optimize capacity

Cons

I now that the UXPressia team works hard to make designers & marketing team life easier, still some functions to be enhanced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vladimir Rybalkin

A robust tool for cjm

2018-08-07

Very positive experience

Pros

When I started using I was personally contacted by the founder to get feedback.

Cons

Hard to tell, I can’t really complain about it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Troy Abel, UXC, MFA, PhD

Great addition to my UX Toolbox

2018-09-12

I teach a cohort of 50 students, and we use UXPressia exclusively to help them understand Persona development and Journey Mapping customer experiences.

Pros

It allows for quick iteration of several different types of documents, and even easier creation.

Cons

There really are no down sides to UXPressia.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Vitali Potchekin

Intuitive Personas to Process Mapping

2018-09-06

Pros

Adding emotions to each step of the process is also a great idea that was implemented in this tool as people tend to overlook where the problem lies in the bigger flows and this small feature helps quite a bit.

Cons

I just have ideas for improvements - like being able to mention/link personas anywhere in the text in any section and maybe adding a rich text editor to highlight some notes, or make lists where needed. Detailed emotion selection control is a bit overloaded and can be simplified.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ilya Tregubov

Easy-to-use combination of collaborative tools for building customer experience.

2018-07-30

Pros

Now we can even share CJMs with our customers and work on them together.

Cons

No localization to my native language, I hope developers will add it soon. Sometimes there are some slow synchronizations in collaborative actions, but it doesn't affect the work process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anya Gostrer

Finally!! This will save your hours and make you look like a Marketing Rockstar

2018-08-06

Amazing, stellar, makes me not dread the project and makes me look super polished to internal stakeholders.

Pros

For more than 15 years now I’ve been hating a huge part of my job - building out customer personas and journeys.

Cons

What I liked least is that something like this isn’t available for more Product Marketing projects (can you guys please launch something for competitive analysis and battle cards).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more