UXPressia Features

UXPressia

Create customer journey maps, personas & impact maps online

4.73/5 (64 reviews)

Competitor Feature Comparison

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Learn moreCompare App
Behavioral Analytics
Collaboration Tools
Conversion Rate Optimization
Customer Engagement
Customer Experience Management
Customer Management
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Templates
Data Capture and Transfer
Data Import/Export
Data Visualization
Drag & Drop
Experience Management
Feedback Management
For Mobile
For Websites
Funnel Analysis
Heatmaps
Multi-Language
Performance Metrics
Predictive Analytics
Prioritization
Real Time Data
Real Time Monitoring
Reporting/Analytics
Single Sign On
Survey/Poll Management
Surveys & Feedback
Templates
Third Party Integrations
Usability Testing
User Interaction Tracking
User Journeys
User Research Analysis
Visual Analytics
Visit WebsiteCompare App
Behavioral Analytics
Collaboration Tools
Conversion Rate Optimization
Customer Engagement
Customer Experience Management
Customer Management
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Templates
Data Capture and Transfer
Data Import/Export
Data Visualization
Drag & Drop
Experience Management
Feedback Management
For Mobile
For Websites
Funnel Analysis
Heatmaps
Multi-Language
Performance Metrics
Predictive Analytics
Prioritization
Real Time Data
Real Time Monitoring
Reporting/Analytics
Single Sign On
Survey/Poll Management
Surveys & Feedback
Templates
Third Party Integrations
Usability Testing
User Interaction Tracking
User Journeys
User Research Analysis
Visual Analytics
Visit WebsiteCompare App

UXPressia Feature Reviews

25 reviewers had the following to say about UXPressia's features:

Raman B.

Great tool for UX designers and Product managers

2018-08-10

We use it for our customer profiling.

Pros

Has all needed export formats.

Cons

No integration with CRM but it's solved by exporting assets to the needed format.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex J.

Amazing SAAS platform that enables Service Design Thinking at the next level

2020-01-24

The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele.

Pros

The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients.

Cons

UXPressia does offer an incredibly smart workaround and allows integration of Miro Boards (Previously real-time boards.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jorge O. G.

Excellent Tool

2021-04-20

Pros

Easy to use, Uxpressia has a lot of options for business, in creating marketing personas and customer journey maps.

Cons

Management of the projects was difficult for a class of more than 25 students, but in a collaborative environment, it works really well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Helps to design customer journeys & personas in a collaborative way

2018-03-31

Great templates for customer journeys, online editing, storage and collaboration on maps within our company.

Pros

We can store and collaborate on customer journey maps & personas online, in a convenient template. No other tool gave us a nice way to create complex CJMs, paper ones don't last well and can't be properly updated.

Cons

I would also like a way to map UXpressia's personas to our analytics and data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole C.

Persona and Journey Software That Kills It

2019-01-21

Delightful

Pros

Controls aesthetic execution so that even ya design agnostic folks can make surprisingly beautiful personas

Cons

No easy way to put lengthy personas into print ready format or export at 300dpi.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andre B.

Probably the best software for customer journey mapping

2020-08-06

Pros

Combination of persona designing and customer journey mapping tools.

Cons

Not adopted for mobile. But.. how often does one designs customer journey maps on mobile device?

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Olivera B.

Excellent resources for capturing UX artifacts

2021-05-27

Easy to use, helpful templates, nice interface

Pros

I like the templates and blogs both of which help with creating various UX artifacts and support the UX process.

Cons

The limited number of files for a free account

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ronald C.

Best tool for making detailed customer journey maps

2020-10-06

It's flexible and customizable enough to allow me to do what I want, moreso than other tools I tried.

Pros

It's flexible and customizable.

Cons

The only thing that could be better is the look and feel of the journey maps. I would like to have an option to make a simplified version of the journey maps that can be used for sharing and presentations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Deborah M.

Great software for fast turnaround client project!

2020-12-22

Especially with customer support!

Pros

I liked the fact they had templates, which allowed me to modify/customize the persona and journey map data sections.

Cons

Once I had a template layout I liked, I figured out how to copy it, but then needed to delete all the content specific to that persona, in order to create a new one with the same layout/headers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jamie S.

Review

2020-02-25

Pros

I like that this is an online software that I can access from anywhere.

Cons

Particularly when creating a customer dream map, I didn't know what should go in each text box (But i guess maybe that was designed to be flexible, so that's why?)

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Entertainment company, 51-200 employees)

Intuitive and reliable; knowing future problems without having to face them yet

2018-10-09

Pros

The available templates are amazing as well, they all suite my needs and style.

Cons

Also, it seems that integration with other software is not available.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Benjamin K.

A great tool for learning the UX Design process

2020-02-25

I use this as a teaching tool to introduce students to the UX Design process.

Pros

I found the interface to be clean and very easy to use.

Cons

I realize this is not what you are asking and that this is more of a feature request.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
KARL S.

UXPressia Provides Quick Accessibility and Many Features

2021-01-28

I run classes in the fundamental of Customer Experience (CX) aimed at those who manage CX for organizations plus those that lead or manage contact centers.

Pros

Naturally, you need to understand the fundamental elements of customer journey mapping first but assuming that you will be up and running in no time.

Cons

I'm using UXPressis stand-alone so I'm not faced with any integrations and for my needs, this product really provides all that I require and at a very low price-point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Timofey Y.

Agile Coach with solid product design focus

2018-07-26

Easy guiding, hints and education on usage through the UI and the blog

Pros

The guiding and hints and a huge number of templates make this tool an easy start for beginners.

Cons

A slow pace of the development :-) Authors are perfection addicted and often delay new features until they reach an ideal quality. The popularity of the product is growing and a demand for new features is growing too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anna B.

frustrating experience

2021-02-13

they are trickers

Pros

There are plenty of templates But I would definitely recommend another software, which is more trustworthy to put money on it

Cons

I was given access to several templates after registration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from UXPressia


Hello Anna,

We appreciate your feedback and we're really sorry that this is your impression of our platform. Seems like there was some misunderstanding about UXPressia pricing plans and available features. We're discussing with the team how we can avoid such confusion in the future in terms of clarity of the pricing plans description. In addition to that, please be assured that all your work stays safe in UXPressia for as long as you need it.

If we can do anything to help you out, please contact our support team at support@uxpressia.com or text us in the live chat at uxpressia.com.

Thank you,
Nina

Read more
Kiryl M.

You will love it!

2018-08-07

Pros

Super easy to use interface and a lot of templates.

Cons

User friendly interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Trevor M.

UXPressia review from a graphic design student at SUU

2020-02-25

It helped me create personas and customer journey maps which was really insightful to the creation of our product.

Pros

I really liked the design of the interface.

Cons

I thought with the "experience" section in the customer journey maps, the emotions that I wanted weren't always all there, or at least they were called something that I didn't think suited the emotion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Denise T.

Love this application!

2018-09-29

Pros

It’s very customizable and I can add several categories to my user journey.

Cons

Would like more stock photos in the storyline category.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Services company, myself only employees)

Good software

2020-09-25

Pretty nice, although there are a lot of minor issues with interaction

Pros

A lot of useful templates, nice visual design.

Cons

Moving the cards is not logical and it took a lot of time to figure out how to resize them properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Henrik H.

OK starting point for customer insights mapping

2019-12-03

Also, produce your customer journeys super fast to align the product team on the over CX as well as pinpoint true pain points.

Pros

Create a solid customer journey in minutes and personas in seconds.

Cons

The grid is always either in thirds, in halves or full width.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
elona m.

Effective program

2019-07-29

Is great for describing customer journey

Pros

The easy interaction of functionabilites.

Cons

I would enjoy some extra steps like the export to power point in the Free trial

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie H.

Review from a Student

2020-02-25

Pros

It was easy to use and customizable. I enjoyed being able to customize colors in the CJM.

Cons

It took me a while to see that you could add custom sections to the persona. I think the location of the button was just a little confusing. Like maybe it could be under the other sections? The location of the button to add additional sections on the CJM made more sense.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kseniya K.

UXPressia for Work

2018-08-05

Pros

I do love that I can easily setup a new User Journey and it will professionally! Can share with my team mattes and send URL to stakeholders. And to be honest, it's save my team time and optimize capacity

Cons

I now that the UXPressia team works hard to make designers & marketing team life easier, still some functions to be enhanced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shai Y.

Flawless customer experience and a great product!

2018-09-13

UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way.

Pros

The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience.

Cons

Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Olga S.

My favourite application for CJMs and Personas creation and discussion

2018-08-06

We create customer journey maps and personas while sitting in a meeting together and improve them later: in Uxpressia it's extremely simple, quick and clear.

Pros

As I said, it's my favorite app for personas and CJMs, it's fantastically easy to use, friendly designed, really mature and responsive.

Cons

Frankly speaking, I cannot find any issues with such an application. We do like it and recommend it for all teams with product-oriented approach.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more