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Zoho CRM vs Dolibarr Comparison (2026)
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Good recommendations?
Overview
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.
Dolibarr ERP & CRM is an open source software for small companies, foundations & freelancers to manage contacts, orders, stock, finances, payments, & more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
7K
5
4
3
2
1
3.5K
2.3K
781
172
84
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app4.5
107
5
4
3
2
1
59
42
6
0
0
- Value for money
- Ease of use
- Features
- Customer support
86%
would recommend this appPros
“I like Zoho CRM for its smart workflow management that automates routine tasks and it’s effective email campaign features that helps create and track personalized customer engagement.”
GO
Gabriella O.
Human resources manager
“We use it for new leads, tracking stages of leads and bookings, contact details, tasks, sending emails and more.”
SM
Sherry M.
Executive Manager
“I especially valued its high level of customization and seamless integration with other Zoho applications, which made it possible to tailor the system to specific business needs.”
RS
Radha S.
Legal Assistant
Pros
“Dolibarr is a very effective hub for opensource EPR and CRM management.”
Onur P.
Co-Founder
“There is a large community of developers and integrators with many modules on the store.”
NK
Nicolas K.
CTO
“The ergonomics are consistent.”
NK
Nicolas K.
CTO
Cons
“It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm”
sc
suba c.
Customer Success Executive
“The mobile app is really frustrating when I'm out showing properties and need to update deal stages on the fly.”
AC
Andy C.
Sales Director
“Certain automation workflows are overly cumbersome to build, particularly when including multiple conditions and actions.”
AD
Alexandre D.
Secretary General
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review3 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features180
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Automated Routing
- Automatic Billing
- Bank Reconciliation
- Billing & Invoicing
- Billing Portal
- Bills of Material
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Catalog Management
- Categorization/Grouping
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Entry
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Deferred Billing
- Discount Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Exception Reporting
- Expense Claims
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Sharing
- Financial Management
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- General Ledger
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- HR Management
- Help Desk Management
- Hourly Billing
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Marketing Management
- Meeting Management
- Mobile Access
- Mobile App
- Mobile Receipt Upload
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-Location
- Multi-Period Recurring Billing
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Onboarding
- Online Invoicing
- Opportunity Management
- Order Entry
- Order Management
- Order Processing
- Order Tracking
- Payment Processing
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Predictive Analytics
- Price/Margin Management
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Product Catalog
- Progress Tracking
- Project Billing
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- Purchasing Reports
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receipt Management
- Recurring Invoicing
- Recurring/Subscription Billing
- Referral Tracking
- Reimbursement Management
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Management
- Rewards Management
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Management
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Serial Number Tracking
- Shipping Management
- Source Tracking
- Sourcing Management
- Spend Management
- Status Tracking
- Stock Management
- Subscription Management
- Supplier Management
- Task Management
- Tax Management
- Team Assignments
- Template Management
- Third-Party Integrations
- Time & Expense Tracking
- Timesheet Management
- Transaction History
- User Management
- Vendor Management
- Vendor Payment
- Warehouse Management
- Web Forms
- Web-based Deployment
- eCommerce Management
- Total features123
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Automated Routing
- Automatic Billing
- Bank Reconciliation
- Billing & Invoicing
- Billing Portal
- Bills of Material
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Catalog Management
- Categorization/Grouping
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Entry
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Deferred Billing
- Discount Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Exception Reporting
- Expense Claims
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Sharing
- Financial Management
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- General Ledger
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- HR Management
- Help Desk Management
- Hourly Billing
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Marketing Management
- Meeting Management
- Mobile Access
- Mobile App
- Mobile Receipt Upload
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-Location
- Multi-Period Recurring Billing
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Onboarding
- Online Invoicing
- Opportunity Management
- Order Entry
- Order Management
- Order Processing
- Order Tracking
- Payment Processing
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Predictive Analytics
- Price/Margin Management
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Product Catalog
- Progress Tracking
- Project Billing
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- Purchasing Reports
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receipt Management
- Recurring Invoicing
- Recurring/Subscription Billing
- Referral Tracking
- Reimbursement Management
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Management
- Rewards Management
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Management
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Serial Number Tracking
- Shipping Management
- Source Tracking
- Sourcing Management
- Spend Management
- Status Tracking
- Stock Management
- Subscription Management
- Supplier Management
- Task Management
- Tax Management
- Team Assignments
- Template Management
- Third-Party Integrations
- Time & Expense Tracking
- Timesheet Management
- Transaction History
- User Management
- Vendor Management
- Vendor Payment
- Warehouse Management
- Web Forms
- Web-based Deployment
- eCommerce Management
Integrations
- Total integrations66
- ActiveCampaign
- Adobe Commerce
- Avaya Experience Platform
- Bedrock Data
- Box
- Brevo
- Docusign
- Dropbox
- Eventbrite
- GetResponse
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Maps
- Google Workspace
- HubSpot CRM
- Jotform
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Leadfeeder
- LinkedIn for Business
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Operations Hub
- PandaDoc
- PayPal Payments
- PrestaShop
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RingCX
- SMS-Magic
- Saasu
- Sage Accounting
- SendGrid
- Shopify
- SimplyCast
- Skyvia
- Slack
- Stripe
- SurveyMonkey
- Trello
- Twilio
- Twitter/X
- WooCommerce
- Xero
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Survey
- Zoho Writer
- iQuoteXpress
- mailparser.io
- Total integrations12
- ActiveCampaign
- Adobe Commerce
- Avaya Experience Platform
- Bedrock Data
- Box
- Brevo
- Docusign
- Dropbox
- Eventbrite
- GetResponse
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Maps
- Google Workspace
- HubSpot CRM
- Jotform
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Leadfeeder
- LinkedIn for Business
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Operations Hub
- PandaDoc
- PayPal Payments
- PrestaShop
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RingCX
- SMS-Magic
- Saasu
- Sage Accounting
- SendGrid
- Shopify
- SimplyCast
- Skyvia
- Slack
- Stripe
- SurveyMonkey
- Trello
- Twilio
- Twitter/X
- WooCommerce
- Xero
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Survey
- Zoho Writer
- iQuoteXpress
- mailparser.io
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