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Zoho CRM vs Bigin by Zoho CRM Comparison (2026)
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Salesforce Sales Cloud
4.4
HubSpot CRM
4.5
Good recommendations?
Zoho CRM
4.3
(7K)5
3.5K
4
2.3K
3
781
2
173
1
84
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Bigin by Zoho CRM
4.7
(745)5
553
4
174
3
16
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.
Bigin is a pipeline-centric CRM that helps small businesses move away from spreadsheets and get started with a CRM system for their business easily.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
7K
5
4
3
2
1
3.5K
2.3K
781
173
84
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app4.7
745
5
4
3
2
1
553
174
16
0
2
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“I like Zoho CRM for its smart workflow management that automates routine tasks and it’s effective email campaign features that helps create and track personalized customer engagement.”
GO
Gabriella O.
Human resources manager
“We use it for new leads, tracking stages of leads and bookings, contact details, tasks, sending emails and more.”
SM
Sherry M.
Executive Manager
“It provides a solid combination of contact management, email communication, workflow automation, and sales tracking capabilities.”
AR
Ansuman R.
Ecom manager
Pros
“It gives us a one stop application where we are able to access all information in regards to an inquiry as it facilitates notes, upload of relevant documents and customization of field of the inquiry based on our end customer.”
GJ
Glecenda J.
Senior Executive
“The Pipeline module is great and allows us to track the process of sales and delivery so management knows where every sale is at with a glance in the Dashboard.”
AG
Amanda G.
Office Manager
“It allows you to structure a sales pipeline, customize stages and fields, and start working quickly without the complexity of larger CRMs.”
Clarisa P.
COO
Cons
“It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm”
sc
suba c.
Customer Success Executive
“The mobile app is really frustrating when I'm out showing properties and need to update deal stages on the fly.”
AC
Andy C.
Sales Director
“Certain automation workflows are overly cumbersome to build, particularly when including multiple conditions and actions.”
AD
Alexandre D.
Secretary General
Cons
“the biggest drawbacks of Bigin by Zoho CRM include limited customization options for fields, a lack of advanced automation for complex workflows, and limited third-party integrations”
SC
Shourya C.
Founding Partner
“Limited advanced features and integrations compared to full CRM platforms, and customization or reporting options can feel restricted for growing teams.”
Magesh K.
Digital Marketing Specialist
“If I had to pick one area I found less optimized, it would be the depth of third-party integrations, particularly with lesser-known or niche marketing automation tools”
AD
Alberto D.
Ceo
- Vendor responds to reviews
- Last review5 days ago
- Vendor responds to reviews
- Last review25 days ago
Key features
- Total features180
- @mentions
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Assignment Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Billing & Invoicing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Call Management
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Churn Management
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Entry
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Signature
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- File Transfer
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Gamification
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Graphical Workflow Editor
- HIPAA Compliant
- Help Desk Management
- IVR
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Kanban Board
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Leaderboards
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Omnichannel Outreach
- Onboarding
- Online Forms
- Online Payments
- Opportunity Management
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- Role-Based Permissions
- Rules-Based Workflow
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Secure Data Storage
- Segmentation
- Shared Contacts
- Single Sign On
- Social Media Integration
- Softphone
- Source Tracking
- Status Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Third-Party Integration
- Third-Party Integrations
- Transfers/Routing
- Video Conferencing
- Visitor Tracking
- Web Forms
- Web-based Deployment
- Workflow Automation
- Workflow Configuration
- Workflow Management
- eCommerce Management
- Total features160
- @mentions
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Assignment Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Billing & Invoicing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Call Management
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Churn Management
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Entry
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Signature
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- File Transfer
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Gamification
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Graphical Workflow Editor
- HIPAA Compliant
- Help Desk Management
- IVR
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Kanban Board
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Leaderboards
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Omnichannel Outreach
- Onboarding
- Online Forms
- Online Payments
- Opportunity Management
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- Role-Based Permissions
- Rules-Based Workflow
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Secure Data Storage
- Segmentation
- Shared Contacts
- Single Sign On
- Social Media Integration
- Softphone
- Source Tracking
- Status Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Third-Party Integration
- Third-Party Integrations
- Transfers/Routing
- Video Conferencing
- Visitor Tracking
- Web Forms
- Web-based Deployment
- Workflow Automation
- Workflow Configuration
- Workflow Management
- eCommerce Management
Integrations
- Total integrations65
- Acefone
- ActiveCampaign
- Amazon Connect
- Avaya Cloud Office
- Avaya Experience Platform
- Bedrock Data
- Box
- Calendly
- CloudTalk
- Constant Contact
- Docusign
- Dropbox
- Eventbrite
- Exotel
- GetResponse
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Workspace
- HoduCC
- HoduPBX
- HubSpot CRM
- HubSpot Data Hub
- Intalk.io
- Intermedia Unite
- Jive
- Jotform
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Leadfeeder
- LinkedIn for Business
- Meetime
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- MyOperator
- NUACOM
- NeverBounce
- PandaDoc
- PayPal Payments
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RingCX
- Ringover
- SMS-Magic
- Saasu
- SanIPPBX
- Servetel
- Shopify
- Shopify Plus
- SimplyCast
- Skyvia
- Slack
- SparkTG VCC
- SurveyMonkey
- TelTel
- Telecmi
- TikTok
- Trello
- Twilio
- Twitter/X
- VoIPstudio
- Vodia PBX
- VoiceSpin
- Wildix
- Xero
- Yeastar Cloud PBX
- Zapier
- Zendesk Suite
- ZeroBounce
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CPaaS
- Zoho CRM
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Directory
- Zoho Expense
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho LandingPage
- Zoho Mail
- Zoho Marketing Automation
- Zoho Meeting
- Zoho OneAuth
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Sites
- Zoho Social
- Zoho Survey
- Zoho Voice
- Zoho Writer
- Zoom Workplace
- iQuoteXpress
- mailparser.io
- Total integrations68
- Acefone
- ActiveCampaign
- Amazon Connect
- Avaya Cloud Office
- Avaya Experience Platform
- Bedrock Data
- Box
- Calendly
- CloudTalk
- Constant Contact
- Docusign
- Dropbox
- Eventbrite
- Exotel
- GetResponse
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Workspace
- HoduCC
- HoduPBX
- HubSpot CRM
- HubSpot Data Hub
- Intalk.io
- Intermedia Unite
- Jive
- Jotform
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Leadfeeder
- LinkedIn for Business
- Meetime
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- MyOperator
- NUACOM
- NeverBounce
- PandaDoc
- PayPal Payments
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RingCX
- Ringover
- SMS-Magic
- Saasu
- SanIPPBX
- Servetel
- Shopify
- Shopify Plus
- SimplyCast
- Skyvia
- Slack
- SparkTG VCC
- SurveyMonkey
- TelTel
- Telecmi
- TikTok
- Trello
- Twilio
- Twitter/X
- VoIPstudio
- Vodia PBX
- VoiceSpin
- Wildix
- Xero
- Yeastar Cloud PBX
- Zapier
- Zendesk Suite
- ZeroBounce
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CPaaS
- Zoho CRM
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Directory
- Zoho Expense
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho LandingPage
- Zoho Mail
- Zoho Marketing Automation
- Zoho Meeting
- Zoho OneAuth
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Sites
- Zoho Social
- Zoho Survey
- Zoho Voice
- Zoho Writer
- Zoom Workplace
- iQuoteXpress
- mailparser.io
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