0

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Customer Communications Management
Page 11

Customer Communications Management Software for Small Business (2026) - Page 11

Last updated: March 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

1 filter applied

Features

Chat/Messaging(223)

Real-Time Notifications(137)

Mobile Access(125)

Alerts/Notifications(201)

Reporting/Analytics(226)

Integrated with

Salesforce Sales Cloud(28)

Shopify(75)

Instagram(52)

ActiveCampaign(21)

Adobe Commerce(14)

Pricing model

Free(72)

Open Source(7)

Free Trial(176)

One Time License(9)

Subscription(229)

Devices supported

Mac(112)

iPad(109)

Android(134)

Linux(78)

Web-based(304)

iPhone(131)

Windows(132)

Organization types

Small Business

Non Profit(121)

Large Enterprises(247)

Public Administrations(100)

Freelancers(147)

Mid Size Business(272)

User rating

All Reviews

& up

(240)

& up

(252)

& up

(252)

305 software options

Sort by

Sponsored

Huggy

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Huggy is a digital tool with intelligent service solutions

Huggy is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base.

Read more about Huggy

Users also considered

SPLICE Dialog Suite

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Inspiring Customer Connections

SPLICE Dialog Suite is available for Small Business and offers the following support options: 24/7 (Live rep), Email/Help Desk, Phone Support.

Read more about SPLICE Dialog Suite

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Akio.CX

Users also considered

Digitaleo

(0)

Online platform for sending email & SMS communications

Digitaleo is available for Small Business and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base.

Read more about Digitaleo

Users also considered

EngageCX

(0)

Customer communications and document management software

EngageCX is available for Small Business and offers the following support options: Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support, Chat, 24/7 (Live rep).

Read more about EngageCX

Users also considered

Jix

(0)

Basics of AI - Conversational Learning with Chatbot Kim

Jix is available for Small Business and offers the following support options: Email/Help Desk, Phone Support.

Read more about Jix

Users also considered

3C Plus

(0)

Call center software for managing telephony operations

3C Plus is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, Chat.

Read more about 3C Plus

Users also considered

Web1on1

(0)

Online platform with a WhatsApp messaging interface

Web1on1 is available for Small Business and offers the following support options: Chat, Email/Help Desk, FAQs/Forum, Knowledge Base.

Read more about Web1on1

Users also considered

Echofin

(0)

Communication management software for traders

Echofin is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, FAQs/Forum.

Read more about Echofin

Users also considered

telbee

(0)

Cloud-based voice messaging platform

telbee is available for Small Business and offers the following support options: Email/Help Desk, Chat.

Read more about telbee

Users also considered

Saysimple

(0)

Dynamic Customer Engagement Platform

Saysimple is available for Small Business and offers the following support options: Chat, Email/Help Desk, Knowledge Base, Phone Support.

Read more about Saysimple

Users also considered

Sinch

(0)

Text, voice and data communication management software

Sinch is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base.

Read more about Sinch

Users also considered

messagepoint

(0)

Customer communications management tool for marketers

messagepoint is available for Small Business and offers the following support options: Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support.

Read more about messagepoint

Users also considered

Unecast

(0)

Get your messages across all engagement channels via Unecast

Unecast is available for Small Business and offers the following support options: 24/7 (Live rep), Chat, Phone Support.

Read more about Unecast

Users also considered

Mobile Service Cloud

(0)

Mobile Service Cloud, for frictionless service experiences

Mobile Service Cloud is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Mobile Service Cloud

Users also considered

ReFrame Engage

(0)

Conversational intelligence and customer engagement software

ReFrame Engage is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, Chat, 24/7 (Live rep).

Read more about ReFrame Engage

Users also considered

Jeeva

(0)

help leaders transform their companies into customer-centric

Jeeva is available for Small Business.

Read more about Jeeva

Users also considered

Metaforce

(0)

Customer communication management (CCM) platform

Metaforce is available for Small Business and offers the following support options: Email/Help Desk, Phone Support.

Read more about Metaforce

Users also considered

Pega Customer Decision Hub

(0)

Customer engagement system with customizable taxonomy rules

Pega Customer Decision Hub is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support.

Read more about Pega Customer Decision Hub

Users also considered

Telecmi

(0)

Business phone system

Telecmi is available for Small Business and offers the following support options: 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, FAQs/Forum.

Read more about Telecmi

Users also considered

Tchat N Sign

(0)

Your Tool for Efficient Financial Advisory

Tchat N Sign is available for Small Business and offers the following support options: Email/Help Desk, Chat.

Read more about Tchat N Sign

Users also considered

ValuePRO

(0)

Empowering your property valuation business.

ValuePRO is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, Chat.

Read more about ValuePRO

Users also considered

URVA Connect

(0)

Connect your customers to Sales officers anytime, anywhere!

URVA Connect is available for Small Business and offers the following support options: Chat, Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum.

Read more about URVA Connect

Users also considered

Ubots

(0)

Value experiences for amazing brands

Ubots is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, 24/7 (Live rep).

Read more about Ubots

Users also considered

Cloodot

(0)

One inbox for all your online customer interactions.

Cloodot is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Chat.

Read more about Cloodot

Users also considered

page 11 of 13

US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

For you

Join Sign in Software categories Blog & research

For vendors

Get listed Your account

Our company

About us We're hiring!News Legal Privacy Policy Vulnerability Disclosure Program

© 2010-2026 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.