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Top Rated Customer Engagement Software with Small business - Page 12

Last updated: September 2026

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298 software options

urLive logo
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Personalize customer engagement with live video calls

Customer-initiated video calls to your team open new channels of engagement. A single click instantly starts a private, secure video call with your designated team. The cloud service automatically routes customers to team skills and availability. Includes collaborative tools, scheduling, and more.

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Socialman logo
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Social media contest & giveaway management app

Socialman is a multi-lingual SaaS platform that lets businesses create and manage personalized campaigns and giveaways through multiple social media channels

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Proem Sports logo
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Fan data platform for sports engagement analytics

Proem Sports is a fan data platform that consolidates information from multiple touchpoints for sports organizations and live events. The platform offers unified fan profiles, season-aware intelligence, and segmentation tools that allow organizations to analyze fan journeys, track engagement patterns, and measure lifetime value across multiple seasons. It integrates with existing ticketing systems and merchandise databases while maintaining compliance with privacy regulations.

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Pega Customer Decision Hub logo
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Customer engagement system with customizable taxonomy rules

Pega Customer Decision Hub enables businesses to monitor and design their one-to-one strategies, orchestrate them across channels, and manage them in real time via a single interface. With its' flexible framework, workflows can be applied across organizations of any size with customer touchpoints stored in a central location. Additionally, the system provides communication channels to reach and store customer conversations through SMS, email, chat, and phone engagements.

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Fidtap logo
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Softbrik logo
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Engage Customers with Voice Surveys & Forms!

SoftBrik helps companies run and manage surveys & capture the feedback from their key stakeholders, customers, and employees via voice recordings.

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CartyLabs logo
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Engagement platform delivering high impact shop experiences

CartyLabs on Shopify is a conversion optimization application that allows Shopify store owners to provide their customers with a checkout experience. The application features a sticky add to cart button, upsell recommendations, and other tools to boost sales.

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Manhattan Active Omni logo
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Omnichannel Retail Software

Manhattan Active Omni is a cloud based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. It is a digital self-service portal that lets organizations handle multiple order fulfillment methods, including ship to home, pick up in-store and single day deliveries. Additionally, with the RFID scanning capabilities, staff members can automatically update and track inventory locations.

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ReFrame Engage logo
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Conversational intelligence and customer engagement software

ReFrame empowers the future of business by enabling context-aware solutions to connect with customers anywhere, anytime, and providing the best customer experience (CX) within a single powerful platform.

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24x7 Customer logo
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Cloud-based customer engagement platform.

24x7Customer.com rocks Tele Health! Automated chat - 24/7 patient connect. Book, Manage, Hustle. #HealthTech #CustomerService

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SimplyBoost logo
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AI-Powered Customer Engagement & Instagram Automation

SimplyBoost is an AI-powered customer engagement platform that helps businesses automate conversations, capture leads, and provide instant support across website chat, WhatsApp, Instagram, and Shopify from a single unified inbox.

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Thoughtly logo
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Odore logo
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Design and deliver exceptional product campaigns

Odore is a customer engagement platform that helps brands build personalised experiences and journeys for their customers across multiple channels.

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Prodoc logo
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Cloud-based healthcare customer relationship management tool

Prodoc is a cloud-based software designed to connect data, teams, leads, and partners to deliver patient care through a unified platform. Users can streamline referrals, monitor conversion rates, and more.

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Jwero One logo
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Omnichannel platform for jewellery businesses

Jwero One is an omnichannel software platform designed specifically for jewellery businesses to manage sales, marketing, and customer engagement operations. The solution provides a unified dashboard that integrates communication across multiple channels including WhatsApp, Facebook Messenger, Instagram, LinkedIn, and web chat. It features automated chatbots, CRM capabilities, interactive catalogs, and customized pricing tools that handle complex jewellery pricing models.

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Chat360 logo
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Cloud-based conversational AI chatbot for businesses.

Chat360 is a conversational AI platform that enables enterprises to enhance customer engagement and support across multiple channels. The solution provides a no-code chatbot builder that allows businesses to create engaging chatbots without any coding expertise. Enterprises can connect with customers on their preferred channels including WhatsApp, Facebook Messenger, Instagram DMs, and websites.

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Visit Widget logo
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Visitor experience management platform

Visit Widget is a platform that empowers destination marketing organizations (DMOs), convention and visitor bureaus (CVBs), parks and recreation departments, and resorts to deliver visitor experiences.

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WeblyChat logo
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Cloud-based AI chatbot for small business websites

Cloud-based AI chatbot that trains on website content to answer visitor questions around the clock, with no coding required.

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Orvo logo
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Relationship intelligence for professionals and teams

Orvo helps professionals manage relationships, context, and follow-ups in one place. See who matters, prepare for conversations, and never lose track of important connections.

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Grahakly logo
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Turn customer conversations into business growth.

Grahakly helps businesses manage WhatsApp conversations, contacts, broadcasts, templates, team collaboration, and customer engagement from one centralized platform.

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Ordaana logo
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Streamlining service businesses with ease.

Ordaana is an all-in-one small business management software that aims to streamline operations for service-oriented businesses. It offers features like service orders, custom forms, team scheduling, SMS messaging, payments, and client portals. Ordaana seeks to simplify appointment scheduling, automate billing, and provide secure client portals for an enhanced service experience.

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Proto AICX Chat logo
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CX automation for support teams

Proto is a CX automation platform that enables organisations in emerging markets to automate customer service in over 100 local languages. Proto's natural language processing engine provides leading intent classification for languages such as Kinyarwanda and Twi, with an API for developers.

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Peoplewisher logo
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Birthday & anniversary greeting automation tool

PeopleWisher is birthday automation software that enables businesses to send personalized greetings for birthdays, anniversaries, and milestones through WhatsApp, SMS, and email. The platform features automated delivery with local timezone support, unlimited contact management, and CRM integration capabilities with systems like Salesforce and HubSpot.

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