getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Customer Experience Software with Customer Service Analytics (2026)

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
Filter results

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

57 software options

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Preferred Patron Loyalty logo

Preferred Patron Loyalty

Innovative Loyalty Programs, Customer Engagement & Gift Card

visit website
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

Read more about Preferred Patron Loyalty

Users also considered
Fin logo

Fin

Cloud-based AI agent for customer service

visit website
Fin is an AI agent for customer service that instantly answers queries, takes action, and can resolve the majority of the support volume. It can also seamlessly hand off to the team when needed.

Read more about Fin

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Capturi logo

Capturi

Conversational AI tool for analyzing phone conversations

learn more
Capturi's conversational AI software analyzes your organization's phone conversations with customers, revolutionizing customer service as we know it. By using AI, it transforms ordinary customer interactions into extraordinary experiences across your customer service department.

Read more about Capturi

Users also considered
inconnect logo

inconnect

Make Contact. Do Business.

learn more
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

Read more about inconnect

Users also considered
Emojot CCM logo

Emojot CCM

(0)

Customer feedback management solution

learn more
Emojot Customer Complaints Management (CCM) is an AI-powered solution that helps capture customer feedback through multiple channels including email, SMS, social media, and QR codes, utilizing Emotion Sensors to gather in-store or remote feedback at critical touchpoints.

Read more about Emojot CCM

Users also considered
Intouch Insight CX Platform logo

Intouch Insight CX Platform

Get a 360 view of your customer experiences.

learn more
The Intouch Insight CX Platform is designed to get you the most out of your mystery shopping and operational audit programs while driving actionable insights from all customer touchpoints.

Read more about Intouch Insight CX Platform

Users also considered
ServiceTonic logo

ServiceTonic

ServiceTonic targets small and medium size enterprises

learn more
ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered
VoiceOwl logo

VoiceOwl

(0)

Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

learn more
Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

Read more about VoiceOwl

Users also considered
VoiceAnalytics logo

VoiceAnalytics

Gain insights out of all your customer interactions

learn more
By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.

Read more about VoiceAnalytics

Users also considered
CallMiner Eureka logo

CallMiner Eureka

Global leader in conversation intelligence to improve CX

learn more
CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions through AI insights and improve CX. With CallMiner, businesses can increase customer satisfaction, customer retention, and profitable customer behavior.

Read more about CallMiner Eureka

Users also considered
Tidio logo

Tidio

Aill-in-one customer support software with AI features

learn more
Tidio is an all-in-one customer experience platform with features like help desk, live chat, chatbot, and AI agents. Improve engagement by talking to customers in real time, automate answers with chatbot Flows, or use Tidio's AI agent to resolve up to 64% of all interactions.

Read more about Tidio

Users also considered
Lime Connect logo

Lime Connect

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
LiveAgent logo

LiveAgent

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Solvemate logo

Solvemate

Enabling meaningful conversations.

learn more
Solvemate enables brands to deliver quality customer service through meaningful conversations.

Read more about Solvemate

Users also considered
Front logo

Front

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

Users also considered
Call Journey logo

Call Journey

AUTOMATED CUSTOMER INTELLIGENCE STORYTELLING

learn more
Advanced, continuous customer intelligence derived directly from customer interactions.

Read more about Call Journey

Users also considered
OnviSource OmVista logo

OnviSource OmVista

Turn Data to Insights to Actions with OmVista

learn more
OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.

Read more about OnviSource OmVista

Users also considered
Quiq logo

Quiq

Business messaging solution - SMS, FB Messenger, Kik, & Chat

learn more
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

Read more about Quiq

Users also considered
Leadoo logo

Leadoo

Converting existing traffic into leads & online sales

learn more
Want to convert more sales and/or leads from your existing website traffic? Leadoo is built for one purpose: results. Leadoo, the World's first and only Lead-Driven Marketing Platform, turns your passive website visitors into qualified leads, in interactive and friendly ways.

Read more about Leadoo

Users also considered
Crisp logo

Crisp

All-in-one multi-channel solution for customer messaging

learn more
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
Intercom logo

Intercom

AI-powered customer service with helpdesk

learn more
Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Forethought logo

Forethought

Empower your support team with AI.

learn more
Forethought is an advanced generative AI agent for customer support, uniquely trained on your data.

Read more about Forethought

Users also considered
AlphaChat logo

AlphaChat

Conversational AI platform with virtual assistants

learn more
AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a unified platform.

Read more about AlphaChat

Users also considered