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Customer Experience
Feedback collection

Top Rated Customer Experience Software with Feedback collection - Page 17

Last updated: May 2026

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DataOrb

(0)

AI-enabled multichannel customer experience platform

DataOrb helps businesses collect a 360-degree pulse over the voice of their customers and understand trending issues, inquiries, and compliments across channels. Users can identify friction points in customer journeys, pinpoint what went wrong in the customer journey, and turn insights into actionable playbooks.

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Supahub

(0)

Customer feedback collection tool

Supahub is a customer feedback collection tool that helps users collect, manage, and prioritize customer feedback from different sources and platforms in one place. It offers features like feedback boards to organize feedback, a product roadmap to visualize plans, and a product changelog to communicate product releases.

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TRACX

(0)

SaaS social media and customer experience optimization tool

TRACX enables organizations to streamline feedback collection operations to help improve information processing and promote data-driven insights. Key features include text analysis, visual analytics, customer experience management, customizable templates, branding tools, and feedback management.

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Quackback

(0)

Open source tool for feedback and roadmaps

Quackback is an open-source feedback management platform that allows organizations to collect feature requests, organize user feedback, and share product roadmaps. The platform includes feedback boards with public voting capabilities, an embeddable widget for in-app feedback collection, AI-powered sentiment analysis and duplicate detection, and automated changelog publishing with user notifications.

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Press'nXPress

(0)

Capturing customer feedback in real-time at any interaction

With PressnXPress understand customers' experience at every touchpoint of the customer journey. Utilize real-time dashboard with full control to analyze data and gain insights. Easily browse through all the feedback received with the intuitive dashboard to monitor and track trends.

Read more about Press'nXPress

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BetterFeedback

(0)

Qualitative customer feedback analysis software

BetterFeedback is a feedback analytics tool that helps product teams organize customer feedback, analyze qualitative data, track opportunities, and more.

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Evermuse

(0)

Cloud-based customer experience solution

Product, Customer Success & Sales team members use Usermuse to record and synthesize conversations with (prospective) users into Product-team relevant signals (e.g., needs, pain points, and sentiment) to guide roadmapping.

Read more about Evermuse

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SMG

(0)

Changing how brands act on customer + employee insights

SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights.

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Emojot CXM

(0)

Software for collecting and analyzing customer feedback

Emojot CXM is a customer experience management software designed to collect and analyze customer feedback in real time using AI-powered technology. It is used by businesses across industries such as hospitality, healthcare, restaurants, retail, banking, and manufacturing.

Read more about Emojot CXM

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SuccessBoard

(0)

Customer success tool for handling retention & satisfaction

SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

Read more about SuccessBoard

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Nextpond

(0)

Business process & customer experience management

Nextpond is a business process & customer experience management solution for any size business, with real-time customer feedback & employee training

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Lyriko

(0)

Cloud-based and on-premise platform for customer engagement.

Lyriko is a cloud-based and on-premise platform that helps pharmaceutical and life sciences organizations manage customer engagement via artificial intelligence (AI). By leveraging real-time CRM data and predictive analytics, Lyriko helps users orchestrate personalized content journeys across channels. The solution supports various commercial operations needs such as marketing and customer relationship management (CRM).

Read more about Lyriko

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Cross-CX

(0)

Quality monitoring & reporting platform for contact centers

Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels

Read more about Cross-CX

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Rapidr

(0)

Build Remarkable Products by Listening to your Customers.

Rapidr is a cloud-based customer experience platform, which helps businesses in technology, consulting, and other industries collect and manage user feedback. The solution offers various features such as a feedback portal, collaboration tools, custom branding, access control, voting, private boards, text editor, email notifications, and more. Rapidr also facilitates third-party integration with various applications such as Slack and Intercom.

Read more about Rapidr

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Review Analytics

(0)

Software to discover actionable insights about your reviews

Review Analytics is a tool that allows you to discover actionable insights about your reviews, analyze customer sentiments, and more.

Read more about Review Analytics

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Groopit

(0)

Customer experience platform

Groopit uses crowd-solving to make it easy for employees to share and use competitive intel, product feedback, merchandising insights, operational issues, and real-time insights of all types.

Read more about Groopit

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