Press'nXPress - 2025 Pricing, Features, Reviews & Alternatives

Press’nXPress helps companies to monitor and understand customer experience gaps across customer journeys at physical, digital, and voice interaction points in real-time. It enables companies to collect in-the-moment feedback from customers right after the service, integrates collected data across different interaction points, and generates actionable insights for the organizations, to improve, differentiate, stay competitive, and grow.

Features include omnichannel feedback collectors, analysis, Automation and Integration, Question recommender, Pre-built charts and analysis, Expandable to complex customer journeys, Plug & Play with customization capability, Anomaly detection and alerting system.

It offers Easy and simple way to capture feedback at physical locations with a high response rate. Collect quantitative and qualitative feedback with smiley or why choices. Monitor customer experience across touchpoints and multi-locations remotely. Users can gather feedback by sending email feedback to customers after providing a service, transaction, or use of a product. Eliminate long traditional surveys and maximize the response rate. Send Email in bulk or connect to your systems via APIs and webhooks.

Stay in touch with your customers on any device in their pocket. Send SMS feedback requests post transaction, post-delivery, and at any other touchpoint. Send SMS in bulk or connect to your systems via APIs and webhooks. Customers engage with brands via the website and mobile apps. It is important to engage with customers and ask for their feedback. Adapt to the online customer journey and ask questions on any digital page and discover what most needs your attention.

Email is one of the main communication channels to customers. Email Signature Feedback allows customers to provide direct feedback by utilizing a one-click email signature feedback link. It can help keep a pulse on customer satisfaction and give insight into employee performance. QR feedback link is a solution for collecting feedback from customers anytime and anywhere. Create a unique feedback QR code for any touchpoint. With automation create a unique link and capture context. QR Code feedback is useful for placement on print materials, receipts, posters, and digital displays.

Press’nXPress is a pioneer in providing fully automated, real-time, and omnichannel customer feedback collection and analysis solutions in the moment of service. Press’nXPress customer feedback management platform evaluates organizations’ performance across unpredictable customer journeys.