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Top Rated Customer Experience Software with Feedback Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Feedback management enhances customer experience software by organizing and analyzing customer reviews, enabling timely responses, identifying trends, and improving products or services based on detailed insights, ultimately fostering trust and customer satisfaction. Our reviewers in customer experience software rated this feature as important.

3 Best Customer Experience Software with Feedback Management

  • Broadly
  • SurveyMonkey
  • Trustpilot - Highest rated for feedback management

See other top Customer Experience products with feedback management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer experience software category. They also needed to have sufficient reviews about feedback management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for feedback management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Broadly logo
4.8
(336)

User insights about the feedback management feature

Reviewers appreciate Broadly's feedback management capabilities, highlighting its ability to help them stay on top of both positive and negative feedback. They find it valuable for quickly addressing customer issues and improving service. Users report that Broadly boosts their Google review rankings and facilitates direct communication with customers. They say it helps build online credibility and allows for easy public responses to reviews. They also mention the convenience of managing feedback in one platform, which enhances customer satisfaction and retention.
“Again, it allows us to address the complaints and praises immediately and makes the customer feel like we're paying attention and not just treating them like a sale. ”
JR

Joseph R.

Director of Marketing

“Clients get a request to review our services after check out and that allows us to address issues, if any, or to thank them for their positive review.”
Verified reviewer profile picture

Jackie H.

Owner

Customer Experience key features coverage

Broadly offers 3 out of the 5 key features for Customer Experience software identified by reviewers:

Surveys & Feedback4.7
Reporting/Analytics4.6
Negative Feedback Management4.7
Customizable Fields
Customizable Forms

Pros and cons based on 336 verified reviews

83% of users rated Broadly 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 336 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective customer communication

Enhanced customer review management

Cons:

Concerns about high costs

See pros and cons details

Pricing

Starting price:$249 /per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

SurveyMonkey logo
4.6
(10.4K)

User insights about the feedback management feature

Reviewers appreciate SurveyMonkey's feedback management for its ability to gather, analyze, and respond to feedback efficiently. They highlight the platform's user-friendly interface and advanced analytics that provide valuable insights. Users find it easy to create surveys, collect responses, and organize data in a central dashboard. They mention the importance of feedback for improving products and services and value the tools for managing feedback, including email alerts and data export options. They also note the platform's effectiveness in enhancing business processes and decision-making.
“SurveyMonkey's Feedback Management takes the sting out of gathering and analyzing feedback. Build branded surveys, collect responses from any channel, and organize them in a central dashboard. Visual reports let you spot trends, while text analysis d”
vm

vandana m.

trainer

“We use insights from SurveyMonkey's feedback management to improve our products and services because we can get detailed information from customers about their experiences.”
AR

Andy R.

Lead consultant

Customer Experience key features coverage

SurveyMonkey offers 5 out of the 5 key features for Customer Experience software identified by reviewers:

Surveys & Feedback4.6
Reporting/Analytics4.4
Negative Feedback Management4.1
Customizable Fields4.5
Customizable Forms4.5

Pros and cons based on 10,421 verified reviews

65% of users rated SurveyMonkey 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,421 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective feedback collection

Efficient poll creation

Cons:

Expensive and limited plans

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Trustpilot logo
4.5
(1.2K)

User insights about the feedback management feature

Reviewers indicate that Trustpilot's feedback management is reliable and easy to use, allowing them to quickly evaluate and respond to customer reviews. They appreciate the platform's ability to store and manage feedback for future reference. Users find it helpful for improving products and services based on customer insights. They value the integrity and reliability of Trustpilot's system, which identifies and addresses fraudulent reviews. They also mention the ease of giving and managing feedback, which helps maintain a strong community and informed business decisions.
“It ensures the integrity and reliability of the reviews on the platform. By actively managing feedback, Trustpilot can identify and address any fraudulent or inappropriate reviews, maintaining trust among users and businesses alike. This”
Verified reviewer profile picture

islam k.

Doctor

“Trustpilot provides businesses with tools to manage customer feedback, including the ability to categorize, prioritize, and respond to customer reviews and feedback.”
DN

Debbie N.

Manager

Customer Experience key features coverage

Trustpilot offers 3 out of the 5 key features for Customer Experience software identified by reviewers:

Surveys & Feedback4.4
Reporting/Analytics4.3
Negative Feedback Management4.2
Customizable Fields
Customizable Forms

Pros and cons based on 1,202 verified reviews

65% of users rated Trustpilot 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,202 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

Cons:

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Pricing

Starting price:$299 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Experience Software with Feedback Management in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience.

Read more about Zoho CRM Plus

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

Read more about Zoho CRM

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
livepro logo

livepro

Knowledge management system

visit website
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered
Preferred Patron Loyalty logo

Preferred Patron Loyalty

Category Leaders

Innovative Loyalty Programs, Customer Engagement & Gift Card

visit website
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

Read more about Preferred Patron Loyalty

Users also considered
SurveyLegend logo

SurveyLegend

Mobile-friendly survey management platform

visit website
Track and measure customer experiences with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls with ease. Intuitive and visually engaging, every interaction captures valuable insights that drive smarter decisions and help build deeper, lasting customer relationships.

Read more about SurveyLegend

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
SurveyMonkey logo

Online survey and feedback collection platform

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

Read more about Jotform

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
SumUp logo

POS and payments processing software

SumUp offers card readers and POS systems designed for small businesses across various industries. The platform provides comprehensive payment solutions including portable card readers, self-service kiosks, and invoicing capabilities. SumUp also features financial management tools such as business checking accounts and customer engagement options through gift cards and reward programs, all accessible through a single mobile application.

Read more about SumUp

Users also considered
Typeform logo

Interactive form builder for data collection

Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo

AI-powered customer service with helpdesk

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Trustpilot logo

Customer review management platform for online businesses

A customer review management tool that brings businesses and consumers together through reviews.

Read more about Trustpilot

Users also considered
Sogolytics logo
Category Leaders

Customer and employee experience management platform.

SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.

Read more about Sogolytics

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is an all-in-one customer experience platform with features like help desk, live chat, chatbot, and AI agents. Improve engagement by talking to customers in real time, automate answers with chatbot Flows, or use Tidio's AI agent to resolve up to 64% of all interactions.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport AI-driven Customer Experience Software is an all-in-one platform, providing a 365° view of customer health. Unite your support and success teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS companies.

Read more about TeamSupport

Users also considered

Key features for Customer Experience software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Surveys & Feedback: Reviewers highlight the ease of creating custom surveys and gathering valuable insights to enhance customer satisfaction and drive business growth. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users appreciate the detailed data visualization, customizable reports, and real-time insights that aid in tracking trends and making informed decisions. 90% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Reviewers find the tools for addressing and resolving negative feedback essential for maintaining customer trust and improving service quality. 88% of reviewers rated this feature as important or highly important.
  • Customizable Fields: Users enjoy the flexibility of tailoring forms with various field options, enhancing data collection and alignment with specific needs. 88% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Reviewers emphasize the importance of customizing forms to suit specific business requirements, improving data collection and client communication. 87% of reviewers rated this feature as important or highly important.