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Top Rated Customer Experience Software with Feedback collection

Last updated: May 2026

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Why is feedback management important for customer experience software?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Feedback management enhances customer experience software by organizing and analyzing customer reviews, enabling timely responses, identifying trends, and improving products or services based on detailed insights, ultimately fostering trust and customer satisfaction. Our reviewers in customer experience software rated this feature as important.

What do verified reviews highlight about key features of customer experience software?

Surveys & Feedback: Reviewers highlight the ease of creating custom surveys and gathering valuable insights to enhance customer satisfaction and drive business growth. 91% of reviewers rated this feature as important or highly important.
Reporting/Analytics: Users appreciate the detailed data visualization, customizable reports, and real-time insights that aid in tracking trends and making informed decisions. 90% of reviewers rated this feature as important or highly important.
Negative Feedback Management: Reviewers find the tools for addressing and resolving negative feedback essential for maintaining customer trust and improving service quality. 88% of reviewers rated this feature as important or highly important.
Customizable Fields: Users enjoy the flexibility of tailoring forms with various field options, enhancing data collection and alignment with specific needs. 88% of reviewers rated this feature as important or highly important.
Customizable Forms: Reviewers emphasize the importance of customizing forms to suit specific business requirements, improving data collection and client communication. 87% of reviewers rated this feature as important or highly important.