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Top Rated Customer Experience Software with Multi channel communication - Page 12

Last updated: May 2026

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302 software options

Modyo logo
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Transforming digital experiences with the frontend ecosystem

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Empower your digital teams to build your websites and apps faster. Create and reuse digital experiences across your organization.

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moveXM logo
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Customer satisfaction is no coincidence.

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moveXM is an all-in-one feedback management solution, powered by AI and designed for businesses aiming to enhance customer satisfaction. As a CX pioneer with over 28 years of experience, moveXM serves companies of all sizes, from small businesses to large DAX-listed enterprises.

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Medallia Digital Experience Analytics logo
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The tool you need to deliver remarkable customer experiences

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There's a whole world of user behavior out there. Discover it for yourself. It's time to step into your customers' shoes. Our technology empowers optimization.

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Emojot CCM logo
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Customer feedback management solution

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Emojot Customer Complaints Management (CCM) is an AI-powered solution that helps capture customer feedback through multiple channels including email, SMS, social media, and QR codes, utilizing Emotion Sensors to gather in-store or remote feedback at critical touchpoints.

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Metacommerce logo
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Modern consumer engagement and loyalty technology.

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Metacommerce is a customer engagement and loyalty platform that helps brands identify, engage, and reward loyal consumers and audiences in a post-cookie landscape.

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TINT logo
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The social media display platform used by 45,000 brands

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TINT is a complete social media marketing solution. With TINT you can collect, curate, and promote all your best content on any screen, anywhere.

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Qmatic logo
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Customer journey management solution for enterprise clients

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Improve your customers’ experience by minimizing wait time and always keeping visitors informed about the queuing situation via screens, Mobile Tickets, or Messaging Service. Gather data to get Business Intelligence insights.

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ReFrame Engage logo
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Conversational intelligence and customer engagement software

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ReFrame empowers the future of business by enabling context-aware solutions to connect with customers anywhere, anytime, and providing the best customer experience (CX) within a single powerful platform.

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eGain Suite logo
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Cloud platform provider for customer engagement automation

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eGain knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.

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OMQ logo
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Customizable, AI-powered customer service

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OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

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Qnvert logo
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Cloud-based customer engagement solution

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Qnvert omnichannel customer engagement platform is an advanced solution that helps businesses integrate and engage with customers across all touchpoints. This comprehensive platform offers features like marketing automation, sales analytics, and multi-channel communication tools to deliver an exceptional brand experience and improve customer satisfaction.

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Echo AI logo
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Generative AI based conversation intelligence platform

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Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

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mySQM Customer Service QA logo
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FCR Insights Software

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Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

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Touchpoint CX logo
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Empower employees to improve customer experience

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Touchpoint CX is a cloud-based customer experience (CX) management platform. It helps amplify voice of customer (VoC) initiatives and convert customer feedback into real-time insights and actions across an entire organization.

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Lokulus logo
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Your AI workflow automation partner

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Lokulus' AI-driven workflow automation platform delivers cost effective and personalised customer experiences. The workflows intelligently manage, prioritise and respond to endless customer queries. If it can’t be resolved through automation, it will escalate to the right person.

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Reeview logo
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Review and reputation management software

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Reeview is a reputation management software that helps businesses generate reviews from customers using unique behaviour psychology elements.

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Fresh Relevance logo
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Make the engaging customer experience you envision a reality

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Fresh Relevance is the versatile personalization platform that helps commerce-driven businesses deliver revenue-boosting cross-channel experiences with ease, no technical expertise needed.

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DataOrb logo
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AI-enabled multichannel customer experience platform

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DataOrb helps businesses collect a 360-degree pulse over the voice of their customers and understand trending issues, inquiries, and compliments across channels. Users can identify friction points in customer journeys, pinpoint what went wrong in the customer journey, and turn insights into actionable playbooks.

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FORTVISION logo
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Manage Personalized Journeys for Every User.

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FORTVISION is a one-stop-shop marketing automation and website personalization software designed to improve all your sales and marketing conversions using internal & external data sources, including external CRM software.

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Press'nXPress logo
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Capturing customer feedback in real-time at any interaction

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With PressnXPress understand customers' experience at every touchpoint of the customer journey. Utilize real-time dashboard with full control to analyze data and gain insights. Easily browse through all the feedback received with the intuitive dashboard to monitor and track trends.

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SMG logo
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Changing how brands act on customer + employee insights

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SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights.

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SuccessBoard logo
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Customer success tool for handling retention & satisfaction

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SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

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Lyriko logo
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Cloud-based and on-premise platform for customer engagement.

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Lyriko is a cloud-based and on-premise platform that helps pharmaceutical and life sciences organizations manage customer engagement via artificial intelligence (AI). By leveraging real-time CRM data and predictive analytics, Lyriko helps users orchestrate personalized content journeys across channels. The solution supports various commercial operations needs such as marketing and customer relationship management (CRM).

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Proto AICX Chat logo
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CX automation for support teams

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Proto is a CX automation platform that enables organisations in emerging markets to automate customer service in over 100 local languages. Proto's natural language processing engine provides leading intent classification for languages such as Kinyarwanda and Twi, with an API for developers.

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Review Analytics logo
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Software to discover actionable insights about your reviews

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Review Analytics is a tool that allows you to discover actionable insights about your reviews, analyze customer sentiments, and more.

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