ThinkOwl Pricing, Features, Reviews & Comparison of Alternatives


AI-based customer service management solution

5.0/5 (1 review)

ThinkOwl overview

ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses streamline and manage customer service operations. ThinkOwl is an artificial intelligence (AI)-based platform which collects and analyzes customer interactions across different channels such as email, live chat, instant message, Facebook and Twitter.

ThinkOwl comes with a case management module, which automatically assigns complex cases to expert agents and allows teams to automate routine tasks, as well as create custom workflows. Features include document management, event-based automation, a knowledge base, configurable dashboards, multiple service desks, and more. ThinkOwl enables administrators to create a personalized self-service portal with a custom brand theme and a centralized database of FAQs, case resolutions and customer interactions.

ThinkOwl’s reporting functionality enables users to get real-time insight into operations via key performance metrics across topics, teams and channels. Users can add widgets to create custom dashboards, layouts and reports. The platform supports integration with various third-party systems via an application programming interface (API).


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Europe, Germany and 4 other markets, India, Japan, Latin America, Middle-East and Africa

Supported languages

English, German, Japanese
ThinkOwl screenshot: ThinkOwl chat customization screenshotHow Artificial Intelligence influences your customer serviceThinkOwl screenshot: ThinkOwl inbox screenshotThinkOwl screenshot: ThinkOwl reporting screenshot

ThinkOwl reviews


Very good
Value for money
Ease of use
Customer support

Great product with great functionalities

Used daily for 6-12 months
Reviewed 2019-07-15
Review Source: Capterra

UI & functionality for end users gives more ease of using this product. Great onboarding process & service provided Most likely, handling cases and tickets with no hustle.

Need to improve on more documentation & Customer portal section. Rest all is up to the mark.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 9/10

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ThinkOwl pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Silver – $19 per seat per month billed monthly or $16 per seat per month billed yearly
Gold – $49 per seat per month billed monthly or $42 per seat per month billed yearly
Platinum – $89 per seat per month billed monthly or $79 per seat per month billed yearly
Diamond – $149 per seat per month billed monthly or $129 per seat per month billed yearly

ThinkOwl features

Customizable Branding
Email Integration
Knowledge Base Management
Multi-Channel Communication
Social Media Integration
Support Ticket Management
Surveys & Feedback
Workflow Management

Activity Dashboard (89 other apps)
Automatic Notifications (90 other apps)
CRM Integration (77 other apps)
Contact History (73 other apps)
Instant Messaging (88 other apps)
Monitoring (90 other apps)
Prioritizing (62 other apps)
Real Time Monitoring (65 other apps)
Reporting & Statistics (104 other apps)
Third Party Integration (109 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for ThinkOwl

Key features of ThinkOwl

  • Analytics
  • Automated Routing
  • Customer Engagement Center
  • Email Management
  • Help Desk
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Known Issue Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Collection
  • Network Monitoring
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Service Level Agreement (SLA) Management
  • Support Ticketing
  • Workflow Configuration
View All Features