What is ThinkOwl?ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses streamline and manage customer service operations. ThinkOwl is an artificial intelligence (AI)-based platform which collects and analyzes customer interactions across different channels such as email, live chat, instant message, Facebook and Twitter.
ThinkOwl comes with a case management module, which automatically assigns complex cases to expert agents and allows teams to automate routine tasks, as well as create custom workflows. Features include document management, event-based automation, a knowledge base, configurable dashboards, multiple service desks, and more. ThinkOwl enables administrators to create a personalized self-service portal with a custom brand theme and a centralized database of FAQs, case resolutions and customer interactions.
ThinkOwl’s reporting functionality enables users to get real-time insight into operations via key performance metrics across topics, teams and channels. Users can add widgets to create custom dashboards, layouts and reports. The platform supports integration with various third-party systems via an application programming interface (API).