ThinkOwl Pricing, Features, Reviews & Comparison of Alternatives

ThinkOwl

AI-based customer service management solution

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ThinkOwl overview

What is ThinkOwl?

ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses streamline and manage customer service operations. ThinkOwl is an artificial intelligence (AI)-based platform which collects and analyzes customer interactions across different channels such as email, live chat, instant message, Facebook and Twitter.

ThinkOwl comes with a case management module, which automatically assigns complex cases to expert agents and allows teams to automate routine tasks, as well as create custom workflows. Features include document management, event-based automation, a knowledge base, configurable dashboards, multiple service desks, and more. ThinkOwl enables administrators to create a personalized self-service portal with a custom brand theme and a centralized database of FAQs, case resolutions and customer interactions.

ThinkOwl’s reporting functionality enables users to get real-time insight into operations via key performance metrics across topics, teams and channels. Users can add widgets to create custom dashboards, layouts and reports. The platform supports integration with various third-party systems via an application programming interface (API).
www.thinkowl.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, India, Japan, Germany

Supported languages

English, German
ThinkOwl screenshot: ThinkOwl chat customization Chief Evangelist, Andreas talks about ThinkOwl at CCW 2020, Berlin.ThinkOwl screenshot: ThinkOwl inboxThinkOwl screenshot: ThinkOwl reportingHow Artificial Intelligence influences your customer serviceGlobal Logistics Leader Uses Thinkowl to Raise Business Growth

ThinkOwl reviews

There are currently no reviews of ThinkOwl.
 

ThinkOwl pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Silver – $0 per seat per month (Max. 5 Agents)
Gold – $49 per seat per month billed monthly or $42 per seat per month billed yearly
Platinum – $89 per seat per month billed monthly or $79 per seat per month billed yearly
Diamond – $149 per seat per month billed monthly or $129 per seat per month billed yearly

ThinkOwl features

API
Alerts / Escalation
Chat
Customizable Branding
Email Integration
Knowledge Base Management
Multi-Channel Communication
Social Media Integration
Support Ticket Management
Workflow Management

Activity Dashboard (119 other apps)
Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Instant Messaging (102 other apps)
Monitoring (111 other apps)
Multi-Language (75 other apps)
Real Time Monitoring (77 other apps)
Reporting & Statistics (131 other apps)
Surveys & Feedback (90 other apps)
Third Party Integration (150 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ThinkOwl

Key features of ThinkOwl

  • Analytics
  • Automated Routing
  • Customer Engagement Center
  • Email Management
  • Help Desk
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Known Issue Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Collection
  • Network Monitoring
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Service Level Agreement (SLA) Management
  • Support Ticketing
  • Workflow Configuration
View All Features