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Touchpoint CX

Empower employees to improve customer experience

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Touchpoint CX Pricing, Features, Reviews and Alternatives

Touchpoint CX product overview

What is Touchpoint CX?

Touchpoint CX is a cloud-based customer experience (CX) management platform. It executes and consolidates voice of customer (VoC) feedback data in a unified dashboard with an interactive resolution system and analytics reporting function.

Key benefits of using Touchpoint CX

Automate feedback collection across channels touchpoints and customer journeys.

Unify customer experience and operational data into a single enterprise view.

Engage customers at the moment with personalized event-triggering surveys.

Focus feedback on moments that matter most.

Deliver relevant insights to each individual and area of the business with flexible reporting dashboards.

Empower staff by extracting meaning through text analytics.

Understand trends and impact using advanced analytics.

Motivate and empower frontline staff to take action with personalized dashboards and KPIs.

Drive immediate action with real-time alerts.

Based in New Zealand, Touchpoint Group is PCI DSS compliant and ISO 27001 certified, ensuring all your customer data is captured and stored safely.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base
Phone Support

Training options

Live Online
Documentation
In Person

Touchpoint CX pricing information

Value for money

No reviews

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Touchpoint CX features

Functionality

No reviews

Total Features32 5 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Customizable Branding
CRM
Customizable Reports
Customizable Fields
Campaign Management

Functionality contenders

Touchpoint CX users reviews

Overall rating

No reviews

Positive reviews

No info
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

5

4

3

2

1

0

0

0

0

0

Overall rating contenders

Touchpoint CX FAQs and common questions

Touchpoint CX has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Touchpoint CX has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


No, Touchpoint CX does not have an API available.


Touchpoint CX offers the following support options:
Chat, Email/Help Desk, Knowledge Base, Phone Support

Common Touchpoint CX comparisons

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